Concierge

6 days ago

New York, United States IHMS LLC. Full time

POSITION OVERVIEW:

- As a Concierge at The Pierre New York, A Taj Hotel, you will be the epitome of hospitality and service excellence. You will play a pivotal role in ensuring that our guests’ needs are not only met but exceeded, providing personalized assistance and recommendations to enhance their experience at our prestigious establishment.

KEY RESPONSIBILITIES-
- Serve as the primary point of contact for guests, warmly greeting them upon arrival and maintaining a professional demeanor throughout their stay.-
- Anticipate guests' needs and proactively offer assistance to enhance their experience.-
- Provide a wide range of concierge services, including restaurant reservations, transportation arrangements, theater ticket bookings, and tour recommendations.-
- Utilize extensive knowledge of New York City to tailor recommendations and itineraries based on guests' preferences.-
- Address guests' inquiries, requests, and concerns promptly and effectively, demonstrating empathy and resourcefulness.-
- Maintain clear and concise communication with guests, colleagues, and other departments to ensure seamless coordination of services.-
- Manage resources efficiently, including maintaining an up-to-date database of contacts, vendors, and local attractions.-
- Collaborate with other hotel departments to ensure a cohesive guest experience and smooth operation of services.-
- Stay updated on industry trends, local events, and attractions to continuously enhance service delivery.-
- Supervise bell staff to ensure smooth arrival and departure of guests, proper handling of luggage, and follow-up on guest requests.-
- Provide accurate and expert information to guests in a courteous and professional manner.-
- Take messages for in-house or arriving guests with accuracy and proper follow-up. Establish close contacts with city activities providers to provide VIP information, ticketing, reservations, etc.-
- Maintain knowledge of all hotel services, hours of operation, key personnel, and hotel policies.-
- Keep management informed of any guest problems or complaints and actions taken.-
- Assist in the reconciliation of charges originating from the Concierge Desk with accuracy.-
- Display a high level of integrity and ethics at all times.-
- Respond properly in any hotel emergency or safety situation.-
- Perform other tasks or projects as assigned by hotel management or departmental management.QUALIFICATIONS and REQUIREMENTS:High school diploma or equivalent required.
-Additional education or certification in hospitality management or related field is a plus
-Minimum 2 years’ experience as a lobby level hotel Concierge in the luxury market and/ or related luxury experience.
-Exceptional interpersonal and communication skills, with fluency in English (additional languages are a plus
-Fluency in a language other than English strongly preferred.
-Ability to attend to detailed and meticulous guest requests.
-Utilization of hotel computer systems and phone systems effectively; prior knowledge of Microsoft Office, OPERA, ALICE, and digital platforms such as RESY, OpenTable, Seven Rooms, etc. a plus

PHYSICAL REQUIREMENTS-
Position:
- Standing/walking; forward bend, overhead reaching, kneeling to lift packages

and suitcasesForce:
- Average package or suitcase: 25 lbs.
- Heaviest package or suitcase: 50 lbs.
- Scale:
25 lbs.Repetitions:
- Lifting occurs 3-4 x hour x 8 hours/day
- 50 lbs. lifts occur occasionally
- 25-30 lbs. lift occur frequently
- Standing/walking is continuous
- Sensory:
- Good communication skills necessary (speech and hearing)

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