Customer Service Representative

2 weeks ago

Mesa, United States FDR Alliance Ltd Full time

**US VISA & Work Permits Accepted**
**Valid 6 months Background Clearance**

Are you a dynamic communicator with a passion for providing exceptional customer service? We are seeking enthusiastic individuals to join our team as a Customer Service Representative/ Patient Scheduling in our call center. If you thrive in a fast-paced environment, enjoy helping customer, and possess excellent communication skills, we want to hear from you
Vision
To ensure that every loved one receives the care they need when they need it.
Mission
To improve patient health and healthcare provider revenue/margin

We will achieve our Mission by
Using patient data to individually identify, educate, and schedule patients for procedures that they need, but have not yet received.
Patient Access - Concierge Care Coordinator
Our work environment includes a modern office setting.

**Job Title**: Customer Service Representative/Patient Scheduling

**Job Type**:Offering Full time permanent, onsite. Opportunity to work from home after probationary period.
**Job location**: 160 S. Stapley Drive, Suite 251, Mesa Arizona 85204
**Required Hours: Monday to Friday: 7am
- 4pm**
**Competitive Salary plus monthly bonus incentives**

**Responsibilities**:

- Schedule procedures timely and accurately
- Schedule procedures timely and accurately
- Provide Global Customer Service - have a “smile in your voice.”
- Understand, meet, and exceed important key performance indicators.
- Ability to review data to determine operational impacts and needed actions; elevate issues, trends, improvement areas, and management opportunities.
- Strong attention to detail and accuracy, using problem-solving skills and analytical thinking.
- Provide Global Customer Service - have a “smile in your voice.”
- Understand, meet, and exceed important key performance indicators.
- Ability to review data to determine operational impacts and needed actions; elevate issues, trends, improvement areas, and management opportunities
- Strong attention to detail and accuracy, using problem-solving skills and analytical thinking.
- Verify patient identification on EPIC/guarantor via EPIC and Salesforce systems
- Confirmation of insurance and making all necessary changes in EPIC and Salesforce
- Schedule appointments in EPIC and document in Salesforce and or uploading required documents in EPIC
- Tasking accounts for scheduled appointments to have the authorization/referral obtained for the scheduled services
- Documenting reasons and statuses in EPIC and Salesforce for any information provided by patients such as declining of services
- Maintain thorough and accurate records of customer interactions
- Meet or exceed performance goals and quality standards
- Collaborate with team members to continuously improve processes and customer satisfaction

**Preferred Qualifications /Experience**
Must have experience with using EPIC EMR
One year of Healthcare Patient Access, Insurance Verification, Authorization, No Surprise Billing

**Scheduling, or Revenue Cycle Management experience**
- Prior knowledge, skills, and experience working in a contact center and leading a contact center team.
- Ability to handle a high volume of customer inquiries with a commitment to excellence and customer satisfaction.
- Excellent verbal and written communication skills
- Exceptional customer service skills are required.
- Conflict resolution skills
- Knowledge and experience using Microsoft Office (Word, Teams, Excel, PowerPoint, Outlook) products are required.
- Familiarity with web-based systems and tools.
- Ability to work cooperatively and effectively to achieve goals and expectations.
- Ability to initiate and follow through on projects.
- Ability to work independently and prioritize tasks with mínimal or no supervision.
- Strong attention to detail and accuracy
- Ability to understand and meet operational needs and special requests.

**Benefits**:

- Competitive salary and paid training
- Incentives and monthly contests: prizes, trips, rewards, employee appreciation and bonuses
- Staff BBQ and Company Events
- Free on-site parking
- Paid time off
- Referral program
- Ongoing training and career advancement opportunities

**Seize the opportunity to advance your career in customer service**
**Come join our team**
NOTE: FDR Alliance is an equal opportunity employer committed to diversity and inclusion within the workplace. Accordingly, FDR Alliance will provide accommodations throughout the recruitment, selection and/or assessment process or during employment to applicants with disabilities. If you require accommodation at any time throughout your recruitment, selection/assessment or employment thereafter, you should contact the HR department and advise. Subsequently, FDR Alliance shall make every reasonable effort to provide appropriate assistance.]

**Benefits**:

- Dental insurance
- On-the-job training
- Opportunities for advancement
- Paid time off
- Paid training
- Referral program
- Vision in

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