Solutions Delivery Analyst

3 weeks ago

Carlisle, United States Ahold Delhaize USA Full time

**Address**:USA-PA-Carlisle-1149 Harrisburg Pike

**Store Code**:Sltns Dvlpmnt - Trnsctns - Mrchndsn (5118890)

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

**Primary Summary**:
**Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days.**

**Duties and Responsibilities**:

- Responsible for leading small to mid-size project solution delivery activities leading the below listed delivery activities:

- Translating business needs identified by either the business and/or production owners into either agile stories or waterfall business requirements.
- Partners with Solution Engineers in building out technical specifications that will deliver on identified business requirements and outcomes.
- Works with the business and Quality Assurance in building out test cases/matrices that will ensure proper testing of solutions prior to production deployment.
- Execute assigned tasks during System Integration Testing, record passed test cases, provide detailed documentation on failed tests, and re-execute tests as needed.
- Work with Solution Engineers on failed test cases and any changes to technical specifications needed to meet solution outcomes.
- In partnership with Service Delivery complete RUN Book Documentation and prepare for production support turnover.
- Participate in Solution Implementation & Post Production Hyper Care Support.
- Accountable and responsible for supplier performance to deliver on technical support needs and service level expectations. Manages support relationship for small to mid-size software supplier relationships.
- Responsible for engagement with Engineers and Product Teams to ensure operational support needs are met and responsible for all technical engagement with senior SMEs and suppliers.
- Leads root cause analysis on complex issues and recommends opportunities for continuous performance improvement of systems including through suppliers.
- Partners to determine integration needs, design improvements, and design patterns with Engineers, Developers, Suppliers, and Product teams.
- Responsible for identifying and driving proactive improvement through monitoring tools integration, continuous improvement activities and reporting on service availability.
- Additional job duties may be assigned as needed to meet the needs of the business and support our Values.

**Qualifications**:

- Master’s Degree in Computer Science or Technical field; equivalent trainings/certifications/experience equivalency will be considered.
- 5 or more years of equivalent experience in relevant job or field of technology.
- Experience in an advanced role or technical capacity, leading teams directly or indirectly.
- Experience in guiding, training, or onboarding team members in relevant technologies, capabilities or skills.
- Master's the user professional concepts and functional expertise.
- Takes on small to medium projects from start to finish and works independently on these efforts with mínimal direction required.
- Works on problems of moderate to complex scope where analysis of situations or data requires a review of a variety of factors.
- Possess an innate desire to produce quality work.
- Has the desire and ability to trace issues to their source, even when those issues lie outside the boundaries of the code.
- Exercises judgment within defined procedures and practices to determine appropriate action.
- Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days.

**Preferred Qualifications**:

- Post graduate degree advanced training and or certifications in relevant field/s of study preferred.
- 3 or more years’ experience in Agile teams and or Product/Platform based operating model.
- Experience in retail or grocery preferred.
- Experience in leading teams.

LI-BE1 #LI-Hybrid #DiceJobs #ZR

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. When considered together, the companies of Ahold Delhaize USA comprise the largest grocery retail group on the East Coast and the fourth largest grocery retail group in the nation, serving millions of omnichannel customers each week.
**Job Requisition: 377686_external_USA-PA-Carlisle_5152024

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