Care Integration Manager

3 weeks ago

Charlotte, United States BAYADA Home Health Care Full time

BAYADA Home Health Care is seeking a **Care Integration Manager** to work remotely to cover our North Carolina, Virginia, and South Carolina offices. Care Integration Managers will care, manage, and support the transition of complex, chronically ill clients between BAYADA Home Health and Hospice practices while using data to proactively advocate for and coordinate utilization of the most appropriate benefit at the right time.

**Responsibilities for Care Integration Manager**:

- Develop working knowledge of BAYADA’s mission, services, people, organization, policies and procedures.
- Develop yearly care integration plan and set strategic quarterly goals.
- Interact with referral sources to facilitate transition of BAYADA clients across the continuum of care and foster positive long-term relationships to represent BAYADA as the preferred home health/hospice provider for complex, chronically ill patients in late life.
- Educate and engage prospective clients and their families about hospice and prepare them for the transition to end-of-life care, in collaboration with the client’s physician.
- Promote effective care coordination between BAYADA Home Health and Hospice and any Bayada service line when appropriate and communicate clinical status and staffing needs to each service office.
- Manage routine Care Integration touchpoints utilizing Care Integration Dashboard to facilitate proactive identification of Hospice need.
- Collaborates with Directors in achieving cross-practice referral goals.
- Demonstrate solid performance or exceed performance standards in key job dimensions/attributes as defined on the Performance Appraisal for Office Staff.
- Coordinate referral documentation, face-to-face, program explanations, and in-services needed for Hospice admission or Home Health referral.
- Perform cross-practice educational in-services and updates for Home Health and Hospice field and office staff.
- Communicates effectively with personnel in all service and support offices.
- Possesses knowledge of BAYADA’s Hospice policies and attends educational programs.
- Demonstrates a team attitude and approach.

**Qualifications for a Care Integration Manager**:

- Must be able to travel between North Carolina, South Carolina, and Virginia.
- Exemplifies characteristics of _The BAYADA Way_: compassion, excellence and reliability
- Four (4) year college **_required_**.
- Experience in nursing, social work, care coordination, care integration, or in a relative specialty (home health, hospice, etc.) a plus.
- Excellent verbal and written communication
- Ability to work seamlessly across settings, practice lines, in a highly matrixed local environment.
- Demonstrated record of strong interpersonal and organizational skills
- Competence in basic PC skills required to perform job (Word, Excel, SharePoint, Outlook)
- Acceptable pre-employment assessment results.
- Ability to read, write and effectively communicate in English.

**Why choose Bayada?**
- BAYADA offers the stability and structure of a national company with the values and culture of a family-owned business.
- Glassdoor Best Places to Work in 2018 and 2019
- Forbes 2020 Best Places to Work for Women
- Paid Weekly
- Mon-Fri work hours
- AMAZING culture
- Strong employee values and recognition
- Small team at a local office
- Growth opportunities
- BAYADA offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program

**As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

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