Operations Leader

3 weeks ago

Cortlandt Manor, United States ReadyRefresh Full time

BlueTriton is a leading provider of spring and purified water products - the name behind your favorite bottled water brands. We are proud to offer an extensive portfolio of highly recognizable, responsibly sourced, and sustainably packaged spring water in addition to other quality products and services. Get ready to quench your thirst with exciting possibilities when you join BlueTriton for a fiercely good career doing work that matters.

ReadyRefresh brings hydration that supports a healthy lifestyle, and convenience that preserves precious time and sustainability to help improve our world. Our ReadyRefresh branches and warehouses are where our iconic brands begin their journey to the customer.

**Job Description**:
We are currently seeking an Operations Leader to be located in Yorktown Heights, NY The primary responsibilities will include managing and overseeing assigned operation’s team on a day-to-day basis. Improving productivity and streamlining branch activities to maximize results and achieve peak performance. Responsible for executing all safety activities.

Key responsibilities include but are not limited to the following:

- Uphold frontline employee safety through the adherence of Safety Policy compliance and the identification and execution of safety improvement opportunities.
- Own execution and adherence to the ReadyRefresh brand and relevant standards for all branch processes related to safety, customer service and order fulfillment
- Oversee all direct report “people management” processes and accountability, to include hiring/retaining qualified team members and timely addressing of attendance/conduct/performance issues
- Partner with peers and Zone General Manager/Regional Operations Manager to share best practices and leverage knowledge to help define future strategies and processes, including product and customer acquisition and upselling for ReadyRefresh Customer Operations function.

**Qualifications**:
**Key qualifications include**:

- Bachelor’s degree from four-year College or University; and / or 1-3 years related experience and/or training; or equivalent combination of education and experience
- Has demonstrated success in a number of diverse customer service and operations roles
- Extensive experience managing operational delivery processes
- Ability to weigh tradeoffs to arrive at a solution that is acceptable for both the customer & business
- Experience providing a high-level of customer service
- Excellent written, verbal communication and interpersonal skills
- Experience managing and anticipating change and challenges
- Experience leading people towards performance and development goals
- Experiences leading in a high safety focus culture
- Ability to provide training & development to direct reports, coach performance
- Competent in performance feedback processes, both written and verbal
- Ability to analyze data to evaluate and coach team members towards performance improvement
- Capacity to organize workflow, define activities, and meet commitments

**Pay Range**: $80,000 - 100,000. This role is eligible for a 10% annual bonus.

**Salary Range Disclaimer**:
BlueTriton Brands offers an extensive portfolio of highly recognizable, responsibly sourced and packaged spring water, purified water and water beverage brands that include Poland Spring®, Deer Park®, Ozarka®, Ice Mountain®, Zephyrhills®, Arrowhead®, Origin, Saratoga®, AC+ION®, Pure Life®, B’EAU®, Splash Blast® and Splash Fizz®. BlueTriton Brands also owns and operates ReadyRefresh®, a customizable water and beverage delivery service that has been certified as a CarbonNeutral® business.

Based in Stamford, Connecticut, BlueTriton Brands and its affiliates in the United States and Canada employ over 7,000 employees. BlueTriton Brands manages resources for long-term sustainability and helps to safeguard more than 20,000 acres of watershed land. The Company has 28 production facilities across the United States, 13 of which are Alliance for Water Stewardship ("AWS") certified across 12 sites, with eight of the certified facilities being AWS Platinum, the highest-level certification.

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