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Highrise Maintenance Manager

4 weeks ago

Boston, United States UDR, Inc. Full time

UDR, Inc. and its affiliated companies are seeking a Maintenance Manager to join our team at 100 Pier 4, a luxury high rise apartment community located in Boston's Seaport.

Do you thrive on crafting an amazing customer experience and providing satisfying solutions to customers? Do you want to be a "Care Hero" and it's your job to save the customer's day?

As a Maintenance Manager every day is an opportunity for you to deliver first-class service in turn achieving customer happiness and resident retention.

Preferred experience with management of high unit count or multi-site. This position will oversee 585 units.

GENERAL SUMMARY OF DUTIES: Oversee the efforts of property in the areas of inspection, maintenance, and repair. This position’s time is involved in leading and managing the completion of routine, daily tasks and projects. This position is responsible for ensuring the physical aspects of each community meet the company’s established standards and any applicable laws. This is done for safety, appearance, and operational efficiency reasons and must fall within the budgeted financial goals. Facilitate the diagnosis of problems and providing training for repairs in areas such as HVAC, electrical, plumbing, pool, carpentry, dry walling, exterior structural, and appliance. Additionally, the Service Manager is responsible to schedule the quick turnaround of vacated apartments for occupancy.

SUPERVISION RECEIVED: Reports directly to the District Service Manager.

SUPERVISION EXERCISED: Supervises (2) or more: Service Apprentice, Service Technician, and/or Painter.

ESSENTIAL FUNCTIONS:
1. Manage the completion of all resident service and maintenance requests as required. Manage service requests and completion of such including completing work orders as assigned and as necessary.
2. Meet the service budget and manage the financial resources necessary to accommodate current and future maintenance and repair projects working within approved budget guidelines.
3. Provide leadership with the service team as needed or directed by the District Service Manager including interviewing, orientation, training and provide feedback to the District Service Manager on their performance.
4. Lead, direct, and supervise the service team in their day-to-day functions if applicable.
5. Review and approve Kronos timecard records for direct reports.
6. Manage and schedule the service support necessary to maintain the overall appearance, preventative maintenance, safety and OSHA/legal requirements to ensure the safety of residents and mitigate liability for the company.
7. Manage execution of emergency repairs from within service team or from third-party service vendor.
8. Conduct periodic inspections to assess effectiveness of policies and procedures and develop corrective action plans as needed.
9. Develop standards for the cleanliness and overall appearance of the community’s grounds, amenities, building exteriors, market ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community.
10. Manage, maintain, and report any amenity deficiencies to the Resident Services Manager and/or Community Director, whoever is designated as the property lead person.
11. Manage vacant apartment turn schedules.
12. Punch walks on all make-ready units as well as manage quality assurance of all vendor turns.
13. Utility management for vacant apartments to ensure energy efficiency.
14. Perform final walk for move-ins ensuring quality represents the company’s standard.
15. Perform pre and post move out inspections, documenting and taking/attaching photos of unit condition.
16. Provide determination for interior vacant condition for items to be replaced, such as carpet.
17. Manage ROI installations to include administrative prep, vendor coordination, etc.
18. Conduct weekly lighting inspections throughout the community, noting and resolving any issues per operational policy.
19. Complete and or manage all community common area and resident service requests.
20. Manage and oversee pest control for all units holding third-party vendor accountable.
21. Provide inspections to all fitness equipment to ensure safe operation.
22. Refrigerant (freon) usage and recovery log in compliance with Risk Management guidelines.
23. Manage pool logs for vendor compliance.
24. Complete Cap Labor forms.
25. Purchase supplies and equipment to maintain appropriate levels of inventory working within the budget guideline and through Ops Technology.
26. Monitor batteries for smart locks and proactively replace as necessary.
27. Serve as point person for questions on programming of controlled access areas within the community.
28. Manage equipment warranties and required follow-up.
29. Provide superior customer service to internal and external customers.
30. Hire and train new staff and develop staff to maximize po

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