Customer Care Coordinator

1 week ago

Vernon, United States Baker Commodities Inc Full time

Description:
Safely and effectively handle all National Accounts including customer requests, keeping data accurate and files up to date to ensure the flow of information between customer, broker, sub-contractor and Baker.

**Compensation**
- $22.50 per hour.
- Medical, dental and vision coverage offered.
- 401(k) With employer contribution;
- Paid holidays, vacation and sick time,
- Company sponsored life insurance,
- Company sponsored short and long-term disability.
- Pet Insurance

**Baker Commodities California Consumer Privacy Act (CCPA) for California Applicants**

**Duties and Responsibilities**
- Answer phone calls as they come in via salesforce and the IP phone system
- Input service transactions
- Submit invoices for payment
- Input customer service requests into CSS and Salesforce
- Forward service requests to appropriate divisions or sub-contractors
- Maintain CSS records with accurate and timely information for accounts
- Maintain National Accounts files with accurate and timely information
- Assist the National Accounts Center with special projects as they arise and are requested
- Submit any information that needs follow-up to National Account Managers and National Accounts Center Manager for review and response
- Address any service-related issues
- Create a daily report of actions completed during that day and approximate time taken for each action
- Ensure all cases and customer care requests are commented with actions, follow ups etc, have been fully resolved and responded to, or notated as to next actions needed for completion
- Escalate any calls that are pending at the end of the day to the appropriate staff or on call staff
- Drive the customer care process and program for all National Accounts.
- Interact with others in a professional and ethical manner
- Follow department and company procedures
- Keep up regular attendance and punctuality; regular attendance and punctuality are essential for the smooth operation of this company
- Other duties as assigned for the purpose of ensuring the efficient and effective operation of the business. These responsibilities may change from time to time are business needs evolve over time.

**Requirements**:
**Knowledge Skills Abilities, professional certifications, education, experience and travel requirements**
- High school education or equivalent, bachelors recommended.
- At least 2 years in a customer facing customer service position, call center experienced a plus
- Less than 5% travel requirement
- Excellent phone/communication skills
- Ability to perform multiple tasks and work well with others

**Physical Demands/Requirements**:
Constantly (over 2/3):

- Operates computer and other office productivity machinery such as calculator, copy machine and printer.
- Remain in a stationary position for 50% or more of the time
- Review documents, organizes data and detects accuracy of information

Frequently (1/3-2/3):

- Moves throughout office accessing files, office machinery, etc.

Occasionally (under 1/3):

- Moves materials or documents up to 25 lbs

**About Baker Commodities, Inc.**

Baker Commodities Inc. has been in business for over 80 years. We are a privately owned company with manufacturing facilities strategically located within the United States providing quality products and services worldwide. Much of our success is due to our outstanding employees. Through their careful attention to quality, service, innovation and integrity, we will continue to be one of the world's premier rendering companies.

**EOE STATEMENT**

Co ID: Baker Commodities

128 3-111723D

MSP CUS 24-00005

  • Customer Care Representative

    2 weeks ago

    Vernon, United States Lineage Logistics Full time

    **Pay**:$17 - $17. 50/hr **Shift**: 1st Shift must be flexible on start time Perform customer service duties such as processing customer orders, tracking product availability, and handling any issues on customer inquiries in a timely manner. **KEY DUTIES AND RESPONSIBILITIES**: - Invoice and verify accounts accurately and in a timely manner - Verify...

  • Customer Care Representative_

    18 hours ago

    Vernon, United States Lineage Logistics Full time

    Pay $17-$20 /hour (depending on experience) Perform customer service duties such as processing customer orders, tracking product availability, and handling any issues on customer inquiries in a timely manner. **KEY DUTIES AND RESPONSIBILITIES** + Invoice and verify accounts accurately and in a timely manner + Verify inbound receipts for accuracy + Develop...

  • Customer Account Coordinator

    7 days ago

    Mount Vernon, United States International Paper Full time

    Position Title: Customer Account Coordinator   Pay Rate : Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range.   Category/Shift : Salaried Full-Time   Physical Location: ...

  • care coordinator

    2 weeks ago

    Mount Vernon, New York, United States Sunrise Services Full time

    Sunrise Services, INC. is seeking a Care Coordinator for our Health Homes Program Care Coordinators work directly with clients to match them with needed health and social services to ensure that they can enjoy their lives to the fullest Come join a dynamic, team-driven environment, that features an abundance of opportunity for growth and development At...

  • Client Care Coordinator

    3 weeks ago

    Mt Vernon, United States Elara Caring Full time

    At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place.Job Description:You take pride in...

  • care coordinator

    2 weeks ago

    Mount Vernon, New York, United States Sunrise Services Full time

    Sunrise Services, INC. is seeking a Care Coordinator for our Health Homes Program Care Coordinators work directly with clients to match them with needed health and social services to ensure that they can enjoy their lives to the fullest Come join a dynamic, team-driven environment, that features an abundance of opportunity for growth and development At...

  • Client Care Coordinator

    3 weeks ago

    Mt Vernon, United States Elara Caring Full time

    At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place. Job Description: You take pride...

  • Scheduling/staffing Coordinator

    1 day ago

    Vernon Hills, United States Freedom Home Care Full time

    Freedom Home Care is a private duty home care, home nursing, and medical staffing agency based in Highland Park. We are looking for a highly skilled Staffing coordinator to undertake a variety of tasks such as placement and scheduling of employees. A staffing coordinator must be an excellent communicator, and be able to foster relationships with employees,...

  • Care Coordinator

    2 weeks ago

    Mt Vernon, United States Behavioral Healthcare Partners of Central Ohio Full time

    BHP - Care Coordinator Job Details ESSENTIAL DUTIES AND RESPONSIBILITIES Employees are expected to perform essential duties to performance standards. As needed, reasonable accommodations will be made for otherwise qualified employees with disabilities that are covered by the Americans with Disabilities Act (ADA), in so far as the accommodation does not...

  • Care Coordinator

    4 weeks ago

    Mount Vernon, United States BHP of Central Ohio Full time

    Job DescriptionJob DescriptionCare Coordinator Positions within Licking and Knox Counties AvailableDuties: In this role, you provide care coordination services to adult clients with mental health and substance abuse issues. Implements monitoring system, determines client needs and ensures delivery of needed treatment.The Organization: Since 1955, Behavioral...

  • Care Coordinator

    2 weeks ago

    Vernon, United States Companion Support Resources Full time

    **Position Title: Care Coordinator** - Residential Placement/Companion Specialist **Position Type**: Full-time **Location**: Statewide - CT **Employment Type**:12 Months/Year Round **Compensation**: Hourly **Work Location: Hybrid/**In-Person with state travel requirements **Qualifications**:Experience with adults with intellectual and developmental...

  • Patient Care Coordinator I

    4 weeks ago

    Mt Vernon, United States Keplr Vision Full time

    Patient Care Coordinator I General job Description & Responsibilities This is a customer-facing position that provides the highest-quality client service and patient care at the practice. Primary responsibilities include: Speaking with patients on the phone Scheduling appointments Greeting patients Patient check in and out A variety of front desk...

  • Patient Care Coordinator

    1 week ago

    North Vernon, United States Bright Now! Dental Full time

    Overview As a Patient Care Coordinator, you'll have a key role in creating positive patient experiences using our innovative G3 approach (Greeting, Guiding, Gratitude). You'll help patients feel welcome and supported whether they are coming in for treatment or calling to schedule an appointment. You will also assist them with financial arrangements for...

  • Administrative Coordinator

    3 weeks ago

    Vernon, United States GFI Full time

    **Job description** Good Fellas Industries is a manufacturing company specializing in window treatments and bedding products. For over 25 years GFI has been meeting the needs of the hospitality industry through our custom fabrication, superior project management, and professional installation. Our mission is to provide the best service, solution, and...

  • Client Care Coordinator

    2 months ago

    Vernon Hills, United States Home Instead Full time

    The Home Instead Northbrook office is a rapidly growing franchise office, looking to add to our team of professionals - come grow with us! The Client Care Coordinators in our office, are laser focused on one thing - taking immaculate care of our clients! A typical day would include care consultations with potential clients and family members,...

  • Customer Care Agent

    3 months ago

    Mount Vernon, United States Peoples National Bank Full time

    Job DescriptionJob DescriptionAre you looking for a great career that offers work/life balance, professional growth, an opportunity to serve in your local community, plus work in a friendly team environment? Peoples National Bank offers great opportunities for caring, customer service minded individuals.This job provides personal customer service to bank...

  • Customer Care Agent

    1 month ago

    Mount Vernon, United States Peoples National Bank Full time

    Job DescriptionJob DescriptionAre you looking for a great career that offers work/life balance, professional growth, an opportunity to serve in your local community, plus work in a friendly team environment? Peoples National Bank offers great opportunities for caring, customer service minded individuals.This job provides personal customer service to bank...

  • Customer Care Agent

    2 weeks ago

    Mount Vernon, United States Peoples National Bank Full time

    Are you looking for a great career that offers work/life balance, professional growth, an opportunity to serve in your local community, plus work in a friendly team environment? Peoples National Bank offers great opportunities for caring, customer service minded individuals.This job provides personal customer service to bank customers calling in our call...

  • Customer Care Agent

    2 weeks ago

    Mount Vernon, New York, United States Peoples National Bank Full time

    Are you looking for a great career that offers work/life balance, professional growth, an opportunity to serve in your local community, plus work in a friendly team environment? Peoples National Bank offers great opportunities for caring, customer service minded individuals.This job provides personal customer service to bank customers calling in our call...

  • Customer Care Agent

    2 weeks ago

    Mt. Vernon, Illinois, United States Peoples National Bank Full time

    Job DescriptionJob DescriptionAre you looking for a great career that offers work/life balance, professional growth, an opportunity to serve in your local community, plus work in a friendly team environment? Peoples National Bank offers great opportunities for caring, customer service minded individuals.This job provides personal customer service to bank...