Restaurant Supervisor

3 weeks ago

Stockbridge, United States Red Lion Inn Full time

**Job Purpose**:
The Restaurant Supervisor oversees the daily operations of assigned locations. This role involves supervising the team, ensuring high standards of service, and maintaining a positive dining experience for guests. The Restaurant Supervisor will work closely with the Red Lion Inn F&B management team to uphold service standards, drive sales, and foster a culture of excellence among the team.

**Essential Duties and Responsibilities**:

- Open or close dining shifts.
- Be prepared to lead pre-shift briefing and assign servers to stations, functions based on rotation, strength, and experience.
- Maintain and re-stock the AM coffee station in the Lobby and breaking down at 10:30 AM.
- Direct bar staff to ensure restocking of all beverage items at the end of their shift.
- Detail Dining Room stations for daily service. Conduct a pre-service inspection of dining locations.
- Complete a breakdown of the reservations by time and number of guests for current shift presenting at Pre-shift.
- Supervise the team during shifts, including serving team, hosts, and bartenders.
- Assist with events when needed.
- Ensure smooth operation of the dining outlets, Lion’s Den, and other areas of the restaurant, maintaining cleanliness, organization, and adherence to health and safety standards.
- Ensure that exceptional service is provided on the front porch and in the living room and lobby.
- Lead by example in providing exceptional customer service, resolving guest complaints or concerns promptly and effectively.
- Train, quiz, and mentor the team on service standards, menu items, and company policies and procedures.
- Coordinate with the kitchen team to ensure timely preparation and delivery of food orders, maintaining quality and presentation standards.
- Monitor inventory levels of food, beverages, and supplies, and communicate ordering needs to management.
- Assist with inputting tips, and other administrative tasks as directed by the F&B management team.
- Conduct regular inspections of the dining outlet to identify areas for improvement and implement corrective actions as necessary.
- Collaborate with he management team to develop and implement promotional activities, special events, and marketing initiatives to drive sales and increase guest satisfaction.
- Complete shift report after all shifts. Please note those who called out, or were late.
- Approach all encounters with guests and employees in an attentive, friendly, and courteous and service
- oriented manner.
- Maintain regular and timely attendance as required by scheduling. This will vary according to the needs of the inn and will include weekends, evenings and holidays.
- Maintain high standards of personal appearance and grooming.
- Comply at all times with our standards and regulations to encourage safe and efficient operations.
- Maintain a warm and friendly demeanor at all times.
- Respond to guest requests and complaints in a timely manner. Notify managers of all guest issues.
- Attend all required meetings when invited.
- Maintain confidentiality and do not engage in gossip or rumor mongering.
- Perform any other duties as requested or directed by management.

**Requirements**:
**Education**: College degree preferred, but not required.

**Skills**:

- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
- Must work well in stressful, high-pressure situations.
- Must maintain composure and objectivity under pressure.
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
- Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by staff and guests.

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