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Lead Host

3 months ago

Everett, United States Seamark Seafood & Cocktails Full time

***

The Lead Host is responsible for providing prompt and courteous service to restaurant guests, including taking reservations, managing guest lists, greeting and seating guests, and accommodating special requests. The Lead Host must continually seek opportunities to create memories by anticipating needs, exceeding expectations, and building relationships. The Lead Host will be responsible for ensuring that the host staff is greeting and seating guests in a professional manner ensuring 100% satisfaction. The Lead Host is responsible for ensuring that the host team has the most up to date information regarding any food and beverage special offerings, has reviewed all reservations, and pre-plotted VIP guests while still interacting in a pleasant and professional manner with guests and management.

**PRIMARY RESPONSIBILITIES**
- Provide guests with basic food and beverage information including special offers and displays upselling skills.
- Leads the host team in assigning seating considering service standards, staffing levels and kitchen capacity when necessary.
- Leads pre-shift when necessary to discuss the PPX guests and cover flow of service for the staff.
- Ensures that the host stand is set up to standards before service begins and ensures general cleanliness and orderliness of the area throughout shift.
- Reviews the reservation book to ensure impeccable service in guest seating.
- Assists with incoming calls, answers questions from guests, and confirms reservations and cancellations.
- Ensures that reservations are sat promptly at a table pre-set for the number in the party; assists the host team in seating tables as necessary.
- Maintains effective communication with guests and managers.
- Communicate large group bookings and overbookings with the management team.
- Possesses in-depth knowledge of all food and beverage menus and the company.
- Protects establishment, guests, and employees by adhering to Department of Health and company sanitation standards.
- Accurately completes all end-of-shift procedures.
- Reports all breakage, damage of equipment or furniture immediately to management.
- Attends and participates in daily pre-service meetings.
- Maintain professional appearance standards as directed in the Employee Handbook.
- Anticipate and accommodate the needs of the guests while providing professional and exceptional service to ensure guest satisfaction.
- Be thoroughly familiar with all menu items, including ingredients and food allergens, and wine list in order to assist guests and answer questions accurately.
- Ensure the restaurant is always clean and in order, including tables, chairs, floors, walls, ceilings, lighting, temperature, music, memorabilia, and décor.
- Ensure menus and wine lists are stocked, clean, undamaged, and accurate for the meal period.
- Review property daily occupancy, group activity, VIPs, and special guests.
- Escort guests to the table for seating, present menus, and wish a good meal.
- Manage list of guests waiting to be seated.
- Monitor service flow in the restaurant and update table statuses.
- Assist servers and bussers, as needed.
- Ensure sequence of service is followed for all guests.
- Accommodate guests’ special requests whenever possible.
- Process payments according to POS and cash handling procedures.
- Maintain positive and professional communication with all staff.
- Participate in meetings to learn about global programs, new products, and procedures, and to discuss areas of opportunities, special events, and other activities.
- Resolve guest complaints using property procedures.
- Work as a team, helping all employees to complete the required activities that ensure we deliver amplified service.
- Perform duties in accordance with company standards, policies, and guidelines, and applicable laws and regulations.
- Communicate with supervisors and managers to ensure that assigned duties are completed to standard.
- Present a professional image to employees, guests, clients, owners, and investors.
- Review and develop guest history records to enhance personalized service for repeat guests.
- Maintain confidentiality of guest, employee, and company information.
- This job description reflects the position’s essential functions; it does not encompass all the tasks that may be assigned._

**OUR IDEAL CANDIDATE**

**Experience, Education, & Certifications**
- Previous work experience in service for at least 2 years.

**Skills**
- Ability to perform numerical operations using basic counting, adding, subtracting, multiplying, or dividing.
- Ability to effectively deal with internal and external customers and staff, some of whom will require elevated levels of patience, tact, and diplomacy.

**Physical Demands**
- Ability to move throughout the business (standing, walking, kneeling, bending) for extended periods of time.
- Ability to make repeating movements of the arms, hands, and wrists.
- Manual dexterity, hand-eye coordination, and ability to work