Business Manager

6 days ago

Enfield, United States Maximus Services, LLC Full time

**Description & Requirements**
**Be part of something great**

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

We are delighted to be able offer a number of employment opportunities for those who want to work within a fast paced environment and make a difference to peoples lives through assisting unemployed individuals back into relevant and sustainable employment.
This post is responsible for the management, performance, motivation and direction of employees; ensuring they meet and exceed all performance targets, quality and compliance standards are achieved and employer vacancies are filled with participants meeting their requirements.

Salary range:
To motivate, direct and manage a team of Employment Advisors to meet and exceed their performance targets (contractual and financial) within the compliance, quality and health & safety standards required.
To ensure there is a succession plan for each direct report, and that the team has sufficiently skilled and experienced resource to meet its targets.
To ensure that all direct reports have a learning and development plan, are coached and supported to achieve their individual targets, and have the efficiency and motivation to exceed expectations.
Conduct quality audits by observation of team members over the phone or by video call and dip sampling into caseload data.
Responsible for health and safety of team members.
Responsible for ensuring team members' productivity and activity is aligned to referral flows and co-ordinating activity in line with contract profiles, ensuring that correct resource is assigned.
To forecast and plan accurately, providing an annual business plan, monthly forecasts, weekly figures and statistics and provide reports and feedback to Operations Manager relating to contractual performance as required

Please note this role is fully office based Mon - Fri 9 am to 5 pm
- Minimum of two years experience in welfare to work, employment or recruitment industry.
- Experience of managing a team in a high pressure and target driven environment.
- Line Management experience of a team of staff.
- Demonstrable experience of being an effective leader, driving staff to achieve recruitment targets.
- Strong understanding of Welfare to Work and DWP Programmes.
- Strong understanding of the Commissioner and relationship building
- Ability to produce detailed Management Information reports and analyse trends.
- Strong leadership and interpersonal skills, specifically around listening, questioning, delegating and building relationships.
- Able to plan and organise people and carry out effective resource and succession planning.
- Able to prioritise and problem solve with mínimal support; work in a flexible manner; being visionary, promoting improvements and sharing best practice that supports business efficiency.
- Qualified to at least Level 3 Diploma, or equivalent experience. Minimum 5 GCSEs (or equivalent) at grade C or above including English Language and Maths.
- Must be proficient in using MS Excel.
- Have a good understanding and working knowledge of Power BI

EEO Statement

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

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