Loyalty Advocate

2 months ago

San Francisco, United States Atlassian Full time

Overview:
Join the dynamic and forward-thinking Loom (Atlassian's) Loyalty Advocate team, where innovation meets impact. As a Loyalty Advocate, you play a pivotal role in empowering our customers to revolutionize their communication strategies. You'll take charge of ensuring adoption, revenue retention, and exponential growth within your dedicated portfolio. Our team ethos revolves around fostering trust-based relationships to enhance video communication and deliver unparalleled value through Loom. We are on the lookout for proactive and ambitious customer advocates to join us on this exciting journey.

**Compensation**

Zone A: $105,300 - $140,400

Zone B: $94,800 - $126,400

Zone C: $87,400 - $116,600

This role may also be eligible for benefits, bonuses, commissions, and equity.

**Responsibilities**:

- ** Drive End-to-End Success**: Assume ownership of the comprehensive success of your portfolio, focusing on revenue retention, growth, and ensuring exceptional customer satisfaction metrics.
- ** Renewal and Growth Leadership**: Take charge of renewal and growth conversations, approaching them strategically to maximize customer value and satisfaction.
- ** Strategic Alignment**: Forge close alliances with customers, understanding their goals and priorities. Proactively plan and manage customer relationships, steering them towards targeted outcomes related to license adoption and Loom usage.
- ** Holistic Customer Understanding**: Cultivate in-depth knowledge about your customers' organizations, honing in on executive stakeholders, IT influencers, and end users. Leverage this insight to enhance and optimize customer workflows.
- ** Data-Driven Decision-Making**: Showcase your organizational and data-driven prowess. Analyze extensive data sets, deciphering trends, and identifying leading indicators to influence strategic decision-making.
- ** Advocacy**: Champion the interests of our customers, ensuring alignment with their best interests and needs.
- ** Leverage Customer Metrics**: Utilize customer usage metrics to uncover opportunities for expanding Loom's impact and footprint with our customers.
- ** Team Contribution**: Actively contribute to the growth of the Loyalty Advocate team. Bring a strong team-oriented approach, share knowledge, and best practices. Participate in hiring activities to fuel the team's expansion.
- ** Adaptability**: Thrive in a fast-paced environment, efficiently managing multiple priorities involving internal and external stakeholders.

Qualifications:

- ** Commercial Acumen**: Demonstrate a robust commercial orientation and a track record of achieving aggressive Net Dollar Retention targets.
- ** Negotiation Expertise**: Exhibit proficiency as a seasoned negotiator, adept at bringing in the right stakeholders to successfully close deals.
- ** Entrepreneurial Mindset**: Embrace an entrepreneurial mindset, taking complete ownership of your portfolio's growth trajectory. Your effort directly correlates with the outcomes achieved.
- ** Proactive Approach**: Tackle challenges head-on with a proactive attitude. No challenge is too daunting when you are determined to see it through to completion.
- ** Consultative Nature**: Possess a consultative nature, with a high degree of empathy to identify and understand customer pains, goals, and opportunities.
- ** Strategic Leadership**: Quickly identify and capitalize on opportunities for customers, leading strategic and commercial conversations to drive successful closures.
- ** Experience**: Bring a wealth of experience with 5+ years in customer-facing roles, particularly with SaaS. Proven ability to collaborate with internal teams and customer stakeholders to comprehend their goals and deliver valuable insights.
- ** Tech Proficiency**: Familiarity with building reporting in Salesforce, creating campaigns in Outreach, and the ability to generate marketing content.
- ** Start-up Savvy**: Exhibit a natural inclination for thriving in fast-paced, start-up environments. Your adaptability and agility will be key assets in this dynamic setting.

  • Customer Success Advocate

    1 month ago

    San Diego, United States Zego Full time

    About the role: The Customer Success Advocate is responsible for developing customer relationships that promote retention and loyalty. Their job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction for our top 600 customers. The CSA should always strive to go the extra mile...

  • Customer Success Advocate

    6 days ago

    San Diego, United States Zego Full time

    About the role: The Customer Success Advocate is responsible for developing customer relationships that promote retention and loyalty. Their job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction for our top 600 customers. The CSA should always strive to go the extra...

  • Customer Success Advocate

    2 weeks ago

    San Diego, United States Zego Full time

    About the role: The Customer Success Advocate is responsible for developing customer relationships that promote retention and loyalty. Their job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction for our top 600 customers. The CSA should always strive to go the extra mile...

  • On-Demand: Guest Advocate

    2 weeks ago

    San Diego, California, United States tapwage Full time

    Starting Hourly Rate / Salario por Hora Inicial: $17.75 USD per hourALL ABOUT TARGETAs a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who...

  • On-Demand: Guest Advocate

    2 weeks ago

    San Jose, California, United States Target Full time

    Starting Hourly Rate / Salario por Hora Inicial: $19.25 USD per hourALL ABOUT TARGETAs a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who...

  • Strategic Account Manager

    2 months ago

    San Francisco, United States Atlassian Full time

    Overview: Atlassian is changing the software development industry and helping teams all around the world like Nasa, Nike, Pixar and Tesla to advance humanity through the power of software and collaboration. We have over 200,000 customers worldwide, and Strategic Solution Sales helps the largest of those accounts scale their investments in Atlassian.Our...

  • Customer Advocate

    2 weeks ago

    San Diego, United States Community Choice Financial Family of Brands Full time

    Overview: As a Customer Service Representative, you will play an essential part in ensuring that our loyal and new customers receive the best service possible while accessing the financial products they need. You will serve as an extension of the brand by exuding our shared values and participating in Company programs that support customer advocacy, store...

  • Head of Customer Experience

    6 days ago

    San Francisco, United States StyleAI Full time

    **About Us**: StyleAI is the AI-powered, all-in-one unified marketing platform for businesses and ambitious marketing teams. Thousands of companies rely on Style to manage their SEO strategies, Google Ads campaigns, and websites in real time. Based in San Francisco, StyleAI offers three turnkey products: Seona, Crafta, and Adwin, helping businesses automate...

  • Customer Advocate

    2 weeks ago

    San Mateo, United States Community Choice Financial Family of Brands Full time

    Overview: As a Customer Service Representative, you will play an essential part in ensuring that our loyal and new customers receive the best service possible while accessing the financial products they need. You will serve as an extension of the brand by exuding our shared values and participating in Company programs that support customer advocacy, store...

  • Product Marketing Manager

    3 weeks ago

    San Francisco, United States Thanx Full time

    Thanx is a leading loyalty and guest engagement platform for restaurants. Thanx helps regional and national restaurant brands grow customer lifetime value with easy-to-use lifecycle marketing automations and innovative customer loyalty tools focused on access, status, and personalization over rote discounts. Thanx’s proprietary credit card tokenization...

  • Customer Advocate

    3 weeks ago

    San Jose, United States Community Choice Financial Family of Brands Full time

    Overview: As a Customer Service Representative, you will play an essential part in ensuring that our loyal and new customers receive the best service possible while accessing the financial products they need. You will serve as an extension of the brand by exuding our shared values and participating in Company programs that support customer advocacy, store...

  • Guest Advocate

    1 week ago

    San Mateo, United States Target Full time

    Starting Hourly Rate / Salario por Hora Inicial: $19.75 USD per hourALL ABOUT TARGETAs a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who...

  • Strategic Account Manager

    1 month ago

    San Francisco, CA, United States Atlassian Full time

    OverviewAtlassian is changing the software development industry and helping teams all around the world like Nasa, Nike, Pixar and Tesla to advance humanity through the power of software and collaboration. We have over 200,000 customers worldwide, and Strategic Solution Sales helps the largest of those accounts scale their investments in Atlassian.Our...

  • Lifecycle Marketing Associate

    3 weeks ago

    San Francisco, United States PennyJar Capital Full time

    Local Kitchens is a technology enabled restaurant platform that brings beloved restaurant brands and world-class chefs to every neighborhood. Our mission is to bring communities together through food, made possible by technology that enables a better future for the restaurant industry. Our long term goal is to serve 25,000 communities around the world and...

  • Case Manager Ii

    1 week ago

    San Francisco, United States Mercy Housing Incorporated Full time

    At Mercy Housing, we are on a mission to redefine affordable, low-income housing and create a more humane world where communities thrive, and all individuals can realize their full potential. As the largest nonprofit affordable housing provider in the nation, we build, preserve, and manage program-enriched housing across the country. The successful **Case...

  • Bilingual Patient Eligibility Advocate

    2 weeks ago

    San Antonio, United States GetixHealth Full time

    Do you want to help those within need in your community? Would you be interested in assisting healthcare patients to find insurance to assist with their medical bills? If you are a caring, compassionate individual with a sense of community, we have a rewarding career available for you... Compensation: $17/hr; Quaraterly Bonus Eligible THIS POSITION IS NOT...

  • Travel Nurse

    2 weeks ago

    San Francisco, CA, United States Epic Travel Staffing Full time

    Epic Travel Staffing is hiring a Travel RN – EP Lab Shift: Variable D/E / Start Time 7:30a, 10a, 10×4, 40hrs per week, No call, No weekends Length: 13 Weeks Requirements: CA License 2 years experience BLS, ACLS Job description: Responsible for providing direct patient care to specific patient populations effectively using the nursing process...

  • Lifecycle Marketing Associate

    2 weeks ago

    San Francisco, CA, United States PennyJar Capital Full time

    Local Kitchens is a technology enabled restaurant platform that brings beloved restaurant brands and world-class chefs to every neighborhood. Our mission is to bring communities together through food, made possible by technology that enables a better future for the restaurant industry. Our long term goal is to serve 25,000 communities around the world and...

  • Bilingual Patient Eligibility Advocate

    1 month ago

    San Antonio, United States GetixHealth Full time

    Do you want to help those within need in your community?Would you be interested in assisting healthcare patients to find insurance to assist with their medical bills?If you are a caring, compassionate individual with a sense of community, we have a rewarding career available for you...Compensation: $17/hr; Quaraterly Bonus EligibleTHIS POSITION IS NOT...

  • Bilingual Patient Eligibility Advocate

    2 weeks ago

    San Antonio, United States GetixHealth Full time

    Do you want to help those within need in your community?Would you be interested in assisting healthcare patients to find insurance to assist with their medical bills?If you are a caring, compassionate individual with a sense of community, we have a rewarding career available for you...Compensation: $17/hr; Quaraterly Bonus EligibleTHIS POSITION IS NOT...