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Customer Service Representative- Brewster, New York
3 months ago
**Looking for a career, with opportunities for advancement, and unmatched benefits packages?**
Unilock, North America's premier manufacturer of concrete paving stones and retaining walls for over 50 years is **currently hiring a Customer Service Representative.**
**What you’ll do**:
- Answering of telephones and satisfying customer requests with a friendly demeanor, and willingness to help at all times
- Support retail customers and contractors with their purchases, via design assistance (calculating square footage required), order entry and any future inquiries that arise
- Retrieve hand-selected product samples from designated sample area and loading into requesting customers vehicles
- Process all, check and credit card transactions and ensure payments received balance daily
- Confirm orders for invoice processing and posting
- Review outstanding orders to check for status change on non-committed product at time of entry
- Assist with various mailings, especially those that occur pre-season
- Perform random tractor-trailer checks to ensure load accuracy before delivery
- Match authorized contractors to homeowners’ requests via the leads program
- Participate in and assist with cycle counting throughout the year, as well as yearly full yard counts
- Participate in and assist with Seconds Sale
- Other duties and responsibilities as assigned or required
**What you need to succeed**:
- Exceptional customer service skills, with attention to detail and accuracy
- Must have sound problem solving skills to effectively handle customer objections and questions
- Ability to manage competing priorities, work with strict deadlines, attend to projects, and work processes
- Ability to build effective relationships with all customers
- Ability to lift 30 pounds
**What we offer you**:
- Semi-annual performance incentive bonus programs
- Health Benefits -first of the month following start date
- 401K Matching, Profit Sharing Life Insurance, Health Savings accounts
- Reimbursements for Tuition, Gym Memberships and Wellness Programs
- Paid time off between Christmas and New Year’s holidays
**Education**: Required
- High School or better
**Skills**: Required
- Organizational Skills
- Attention to Detail
- MS Office
- Problem Solving
- Customer Service
Preferred
- Microsoft Dynamics NAV
**Behaviors**: Required
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Team Player: Works well as a member of a group
**Motivations**: Preferred
- Self-Starter: Inspired to perform without outside help
