![Accel Entertainment Gaming](https://media.trabajo.org/img/noimg.jpg)
Call Center Supervisor
1 week ago
**About the job**
**ABOUT ACCEL ENTERTAINMENT**:
Join the heartbeat of entertainment Accel Entertainment, the nation's premier Gaming Terminal Operator, is at the forefront of revolutionizing the gaming experience. We're the powerhouse behind slot machines, redemption terminals, and a range of amusement devices that bring joy to bars, restaurants, convenience stores, truck stops, and more. Committed to excellence, we provide unparalleled customer support, guidance, and compliance expertise to help our partners grow their businesses and boost revenue.
**Perks of the Role**:
- Competitive base salary with opportunity for bonus and equity; 401k match
- Vibrant and dynamic team at the forefront of gaming innovation.
- Company culture that values growth, collaboration, success, development, and FUN
- Opportunity to make a real impact in a rapidly growing industry within a publicly traded company.
**SUMMARY**:
As a Service Solutions Supervisor, you will need to be proficient in customer service, optimizing team performances, and ensuring a seamless customer experience. Your role includes handling in-bound service calls, troubleshooting, dispatching field personnel, training, coaching, and developing your team, and documenting corrective steps.
**DUTIES AND RESPONSIBILITIES**:
- Lead and manage a dynamic team of service solutions representatives, fostering a positive, collaborative, and engaging work environment.
- Monitor and evaluate team performance, providing constructive feedback and coaching for continuous improvements.
- Train and equip new service solutions representatives with the skills needed for day-to-day responsibilities.
- Dispatch service calls efficiently to Gaming Service Technicians, ensuring timely resolution of technical issues.
- Manage medium to high volume in-bound customer and location calls, documenting cases and guiding resolution.
- Handle escalated customer issues promptly, ensuring satisfactory resolution.
- Aid in handling escalated calls in partnership with field management.
- Develop and track departmental Key Performance Indicators focused on customer satisfaction including response times, dispatching accuracy, and soft skills.
- Assess logistic aspects of technicians, customers, and locations across the state of Illinois.
- Maintain updated status logs to ensure proper and timely dispatch of calls.
- Briefing your team on new initiatives, targets, and company changes in policies.
- Update team on policies and procedures for call routing and prioritization, ensuring that calls are handled in a timely and efficient manner.
- Review daily time logs to ensure employee's time is accurately recorded and completed.
- Ensure accurate documentation of technician hours and job acceptance.
- Exceed customer service level commitments for response times, product knowledge, and problem resolution.
- Collaborate with the Service Solutions Team for efficient operations and a professional atmosphere.
- Continuously seek process improvement and elevate customer satisfaction.
- Utilize tools like Microsoft Outlook, Salesforce, Field Service Lightning, Bomgar, FortiClient, & VNC Viewer for seamless operations.
**QUALIFICATIONS**:
- Proven experience in a call center environment.
- 2-3 years in a supervisory or leadership role.
- Oversees daily department tasks and delegates to assigned team members.
- Flexible, adaptable, and able to handle changing priorities and work schedules.
- Proficient dispatching skills in a real time call center environment.
- Requirement to work nights and weekends.
- Minimum one-year certificate from college or technical school, or equivalent combination of education and experience.
- Proficient in Microsoft Word, Outlook, Excel, and Salesforce.
- Adaptable to working in a fast-paced environment.
- Experienced in conducting individual 1on1’s, Team Huddles, Quarterly and Year End Reviews.
- Demonstrated ability to remain calm in challenging scenarios with irate customers/locations.
- Excellent organizational skills and attention to detail.
- Strong written and verbal communication skills.
- Ability to grow and develop a team.
- Versatility, flexibility, and willingness to adapt to changing protocols and tasks.
- Commitment to reliability, punctuality, and availability for evenings and weekends.
Join Accel Entertainment and be part of the excitement - where innovation meets entertainment
GameOn3
hDPvrBG55R
-
Call Center Manager
4 weeks ago
Burr Ridge, United States Next Door & Window - Burr Ridge Full time**Why work for Next Door & Window?** NEXT has been serving Chicagoland home owners for over 20 years and has an excellent reputation in the market. We expanded in Madison Wisconsin in 2022. We have aggressive growth goals and offer a highly collaborative and rewarding work environment. Many of our employees have been with us for 10+ years. Specific job...
-
Call Center Manager
2 weeks ago
Burr Ridge, Illinois, United States Next Door & Window Full timeJob Description Why join the team at Next Door & Window?Next Door & Window has been a trusted choice for homeowners in Chicagoland for over two decades, and recently expanded its operations to Madison, Wisconsin in 2022. With a strong reputation in the market, we are focused on achieving substantial growth. Our work environment is known for its collaboration...
-
Call Center Lead
1 month ago
Burr Ridge, United States Accel Entertainment Full timeAbout the jobABOUT ACCEL ENTERTAINMENT:Join the heartbeat of entertainment! Accel Entertainment, the nation's premier Gaming Terminal Operator, is at the forefront of revolutionizing the gaming experience. We're the powerhouse behind slot machines, redemption terminals, and a range of amusement devices that bring joy to bars, restaurants, convenience stores,...
-
Call Center Lead
4 days ago
Burr Ridge, United States Accel Entertainment Gaming Full timeAbout the job ABOUT ACCEL ENTERTAINMENT: Join the heartbeat of entertainment! Accel Entertainment, the nation's premier Gaming Terminal Operator, is at the forefront of revolutionizing the gaming experience. We're the powerhouse behind slot machines, redemption terminals, and a range of amusement devices that bring joy to bars, restaurants, convenience...
-
Service Solutions Supervisor
1 month ago
Burr Ridge, United States Accel Entertainment, Inc. Full timeHR - JOB DESCRIPTION JOB TITLE Service Solutions Supervisor DEPARTMENT Call Center FLSA CLASSIFICATION Exempt EFFECTIVE DATE March 1, 2022 ABOUT ACCEL ENTERTAINMENT Accel Entertainment is the largest Gaming Terminal Operator in the country. We provide slot machines, redemption terminals, and amusement devices (pool tables, juke boxes, dart boards,...
-
Call Center Coordinator
1 month ago
Basking Ridge, United States RMANJ Management LLC Full time**RMA is seeking a full-time Call Center Coordinator to join our growing team in Basking Ridge, NJ. This position assists in managing a high volume of inbound calls/portal inquiries in a timely manner.** **Responsibilities**: - Manage high volume of inbound calls/portal inquiries in a timely manner. - Answer client inquiries by clarifying desired...
-
Call Center Coordinator
2 weeks ago
Basking Ridge, United States RMANJ Management LLC Full time**RMA is seeking a full-time Call Center Coordinator to join our growing team in Basking Ridge, NJ. This position assists in managing a high volume of inbound calls/portal inquiries in a timely manner. Scheduled work hours are Mon - Fri 8:30 am - 4:30 pm or 9:00 am to 5:00 PM** **Responsibilities**: - Manage high volume of inbound calls/portal inquiries in...
-
Call Center Coordinator
1 month ago
Basking Ridge, United States RMA Network Full timeRMA is seeking a full-time Call Center Coordinator to join our growing team in Basking Ridge, NJ. This position assists in managing a high volume of inbound calls/portal inquiries in a timely manner.Responsibilities:Manage high volume of inbound calls/portal inquiries in a timely manner. Answer client inquiries by clarifying desired information; researching,...
-
Call Center Coordinator
4 weeks ago
Basking Ridge, United States RMA Network Full timeRMA is seeking a full-time Call Center Coordinator to join our growing team in Basking Ridge, NJ. This position assists in managing a high volume of inbound calls/portal inquiries in a timely manner. Responsibilities:Manage high volume of inbound calls/portal inquiries in a timely manner. Answer client inquiries by clarifying desired information;...
-
Clinical Revenue Supervisor
3 weeks ago
Burr Ridge, United States The University of Chicago Full timeDepartment BSD UCP - Revenue Cycle - Accounts Receivable Non Government About the Department The University of Chicago Practice Plan (UCPP) is the central organization that supports the clinical activity of nearly 750 clinically active faculty practicing at the University of Chicago. These clinically active faculty collectively form the University of...
-
Claims Integrity Supervisor
4 weeks ago
Burr Ridge, United States Gables Search Group, Inc. Full timeJob DescriptionJob DescriptionOur client is an $80 million plus growing powerhouse in the cancer treatment realm. They are seeking a full time salaried Claims Integrity Supervisor due to amazing growth. This position offers a unique opportunity to contribute to a mission driven organization dedicated to providing exceptional patient care. We offer:*HYBRID...
-
Call Center Manager US
1 week ago
Chicago Ridge, United States QT Communications Technology Full timeJob DescriptionJob DescriptionWe are looking for a skilled call center manager who can lead our representatives to better performance and improve service quality. The call center manager will assist in establishing call center objectives, provide representatives with opportunities to expand their knowledge of services, products, and troubleshooting...
-
Call Center Manager US
2 weeks ago
Chicago Ridge, United States QT Communications Technology Full timeJob DescriptionJob DescriptionWe are looking for a skilled call center manager who can lead our representatives to better performance and improve service quality. The call center manager will assist in establishing call center objectives, provide representatives with opportunities to expand their knowledge of services, products, and troubleshooting...
-
Call Center Specialist Clinic
4 weeks ago
Wheat Ridge, United States Intermountain Healthcare Full timeJob Description: As a Clinic Call Center Specialist you need to know how to Answer, direct, and prioritize telephone calls and messages to correct clinic or department Triage calls according to priority and urgency, transferring calls as necessary Document all conversations, demographics to Electronic Medical Record timely and accurately Obtain complete and...
-
Patient Call Center Coordinator
4 weeks ago
Basking Ridge, United States Reproductive Medicine Associates - RMA Network Full time**RMA is seeking a full-time Call Center Coordinator to join our growing team in Basking Ridge, NJ. This position assists in managing a high volume of inbound calls/portal inquiries in a timely manner.** **Responsibilities**: - Manage high volume of inbound calls/portal inquiries in a timely manner. - Answer client inquiries by clarifying desired...
-
Call Center Specialist Clinic
2 weeks ago
Wheat Ridge, Colorado, United States Intermountain Healthcare Full timeJob Description: As a Clinic Call Center Specialist you need to know how to Answer, direct, and prioritize telephone calls and messages to correct clinic or department Triage calls according to priority and urgency, transferring calls as necessary Document all conversations, demographics to Electronic Medical Record timely and accurately Obtain complete and...
-
Patient Call Center Coordinator
2 weeks ago
Basking Ridge, New Jersey, United States Reproductive Medicine Associates - RMA Network Full timeRMA is seeking a full-time Call Center Coordinator to join our growing team in Basking Ridge, NJ. This position assists in managing a high volume of inbound calls/portal inquiries in a timely manner.Responsibilities: Manage high volume of inbound calls/portal inquiries in a timely manner. Answer client inquiries by clarifying desired information;...
-
Security Officer
3 weeks ago
Burr Ridge, United States Guardian Security Services Full timeAt Guardian Security, We Invest In People! We believe our employees to be our most important assets, and we are looking for those who aspire to do more and take on leadership roles in our organization. We are seeking applicants who want to be on the fast track for promotion and who want to become a Site Supervisor and lead a team of Security Officers. You...
-
Banking Call Center Representative
4 weeks ago
Basking Ridge, United States Affinity Federal Credit Union Full time**This position is a HYBRID role, a combination of both on-premises (Basking Ridge, NJ) and remote work required.** Call Center specialists provide our credit union members with knowledgeable, prompt, accurate and courteous service, while also showing empathy and genuine care for their financial well-being. Responsibilities include communicating with...
-
Banking Call Center Representative
2 weeks ago
Basking Ridge, United States Affinity Federal Credit Union Full timeJob DescriptionJob DescriptionIn order to continually provide our members with the highest level of service, we are seeking results oriented and service focused individuals to join our digital contact center team. Selected candidates MUST be able to work one of the following shifts: M-F 8:30am- 5pm or 9:30am - 6pm with rotating Saturday availability twice...