IT Spec.

**Job Synopsis**

This position is housed within the Department of Human Services (DHS) - Office of Information Systems (OIS), DC Access System (DCAS). DCAS is OIS's largest project. DCAS represents a new system and business processes that are responsible for ensuring the timely and accurate certification and recertification of benefits. These services are delivered by staff working in several DCAS teams and work groups. The purpose of the position is to serve as the Helpdesk User Support for the DHS Agency, who is responsible for performing analysis, evaluation and provision of information and support to the existing and ongoing maintenance of the DC Health Link (DCHL) system and other inter-related DCAS service system support.

**About DHS**

It is the mission of DHS to empower every District resident to reach their full potential by providing meaningful connections to work opportunities, economic assistance, and supportive services. Our approach to preventing homelessness and supporting individuals and/or families experiencing homelessness is focused both on systems-level reforms and on the quality of the programs and supports within that system. These efforts include creating economic opportunity, making our neighborhoods safer, and providing more effective and efficient government services. The mission of DCAS is to establish as system that helps to: (1) make timely and accurate determinations of eligibility, the amount of assistance for Medicaid, SNAP, TANF and other Food Cash Assistance Programs; and (2) promote economic independence for low-income families.

**Duties and Responsibilities**

**Qualifications and Education**

**_ OR_**

Individuals must have IT-related experience demonstrating each of the four competencies listed below:
1. **Attention to Detail** - Is thorough when performing work and conscientious about attending to detail.

2. **Customer Service** - Works with clients and customers.

3. **Oral Communication** - Expresses information to individuals or groups effectively.

4. **Problem Solving** - Identifies problems; determines accuracy and relevance of information.

**_AND_**

**Specialized Experience**:
Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. To be creditable, one (1) year of specialized experience must be equivalent to at least the next lower grade in the normal line of progression.

**License and Certifications**

None.

**Working Conditions /Environment**

The work is primarily performed in a normal office setting.

**Other Significant Facts**

**Tour of Duty**: Monday - Friday; 8:30am - 5:00pm

**Pay Plan, Series and Grade**: CS-2210-11

**Promotional Potential**: None

**Collective Bargaining Unit**: This position is in a collective bargaining unit represented by AFSCME 2401 and union dues may be collected.

**Emergency Designation**: This position has been designated as Emergency. Employees occupying positions designated as Emergency are required to:

- Provide advice, recommendations, and/or specific functional support necessary for the continuity of operations during a declared emergency.
- Remain at their duty station, or alternate work location (approved by their supervisor), if activated, when a situation or condition occurs and results in early dismissal for nonessential/non-emergency employees.
- Report to their duty station, when activated, on time and as scheduled when a situation or condition occurs during non-work hours, and results in the late arrival or closing of District government offices for non-essential/non-emergency employees.
- Telework during a declared emergency, instead of remaining or reporting to his or her duty station, if directed by the agency head (or designee), supervisor or manager.