Student Services Advisor

Provides record keeping, administrative support and information for students and colleagues from enrollment through post-graduation and licensure. Collects fees and tracks progress. Maintains student files in accordance with compliance and accreditation requirements. The position involves handling a variety of tasks simultaneously while providing high levels of service and working both accurately and efficiently to meet deadlines.

**Essential Duties and Responsibilities**:
Interacts with students, visitors and other staff in a welcoming, friendly and professional manner; determines their needs for assistance; provides information and makes referrals as appropriate.
- Utilizes computer-based record keeping and student information system; enters data, maintains accuracy, looks up information.
- Audits and maintains student files in accordance with compliance and accreditation requirements.
- Performs data entry, record keeping and generates reports related to enrollments, registration, payments, attendance, progress, grades, graduation, licensure, road time and related student status information.
- Collects tuition payments from students and posts to their accounts.
- Supports other departments by notifying them of issues related to attendance, course completion, grades and other factors that may impact a student’s success.
- Answers phones and either provides information if known or transfers to the appropriate person/department; greets visitors to the Campus.
- Creates and maintains documentation and student files in accordance with compliance requirements; contacts students to obtain necessary/missing information.
- Works with the Director of Training and Safety to schedule registry (permit and licensure) testing.
- Advises students about make up time or repeated courses needed to fulfill graduation requirements, ensures report cards are signed and completes and files related forms for documentation of student assistance.
- Assists with compiling and providing information to students such as 3rd party referrals for housing/transportation/health/community benefits and programs as needed.
- Maintains inventory, orders office supplies, receives and distributes mail; processes outgoing (physical) mail.
- Assists Registrar as needed (special projects, etc.)
- Assists and shares workload as needed with other staff in the administrative department.
- Set appointments for new CDL students for permit testing at DMV.

**Qualifications for the Job**:

- At least one year’s working experience in an administrative or clerical capacity that includes data entry, record maintenance and customer service.
- High School diploma or equivalent.

**Key Competencies**:

- Enjoys and able to provide friendly, courteous and professional customer service to a wide variety of people.
- Ability to multi-task and handle interruptions while performing detailed tasks and maintaining a high degree of accuracy
- Computer literacy including MS Office and cloud-based systems.
- Ability to accurately perform basic financial calculations and transactions
- Must be able to follow instructions in adherence to educational compliance regulations (training will be provided)

**Job Type**:
Full-time, Non-exempt

**Supervisory Responsibilities**:
Work does not involve any supervisory responsibilities.

**Travel**:
Very occasional travel to a workshop, training, or other NETTTS campus. No overnight travel is anticipated.

**Physical Requirements**:
**About NETTTS**:
NETTTS has several locations across New England providing exceptional CDL and HVAC programs to students across the Northeast. NETTTS employees are offered a competitive salary and benefits package including company Profit Share, 401k with company matching, Medical/Life/Dental benefits, and more.

Pay: $39,908.25 - $48,061.55 per year

**Benefits**:

- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Evenings as needed
- Monday to Friday
- Weekends as needed

Ability to Relocate:

- Pawtucket, RI 02860: Relocate before starting work (required)

Work Location: In person