Hotel Guest Service Ambassador

2 weeks ago

Lakeland, United States Residence Inn by Marriott - Lakeland, FL Full time

When you join **Sandpiper Hospitality (SH),** you will undoubtedly become a part of a team that greets everyone with a warm WELCOME and appreciates your hard work. We have been recognized as one of the fastest growing companies in the world.

When you join our team, you will be welcomed some of these great benefits

**Paid Time Off** - Our associates work hard and should be rewarded. You will receive paid vacation days and a generous number of paid holidays.

**Healthcare** - There are a few options, we encourage our associate to select the best option for their lifestyle. SH picks up a generous amount of the cost. We also offer a limited amount of medical coverage for Part Time associates as well.

**Room Discounts** - Enjoy time away with your friends and family and enjoy the associate room discounts as the market allows in certain cities.

**Training** - Absolutely we have brand training for each of our brands. Come and join the team.

**Incentives** - Work hard and we pay with incentives. We have a variety number of incentives. Our associates are generously rewarded for their hard work and contributions to the brand.

**Rewardian **- We recognize our team with their tenure and delivering outstanding service. Associates are rewarded points for their tenure and extraordinary service delivered to our guests.

**People Strategy** - We recognize our team with annual surprise packages reinforcing our Company Core Values

**_Our Core Values_** are at the root of our culture and sets us apart from the competition.

**We Are All In - TEAM **Our all-in spirit fuels our ability to work, benefit from teamwork and camaraderie and to leverage our collective experience, creativity, inclusiveness, and diversity.

**We Are Inspired - Service **We are inspired everyday to provide unparalleled service and care to all of our customers and stakeholders.

**We Do The Right Thing - Integrity **We are guided in our decision making and in our culture by ensuring that we always do the right thing; that we thoughtfully conduct our business mindful of the impact we have on our associates, guests, community and owners/investors.

**We Grow By Giving - Enrichment **We are growth oriented and understand that we will enable growth personally, professionally, and as a company as a direct result of our ability to enrich the lives of others.

**We Play To Win - Results We** are relentless in our commitment to achieving excellent performance and to achieving our collective goals through creating and inspiring environment; we are truly driven by being the very best at what we do.
------------------------------------------------------------------------------------------------------------
- A front desk agent works fulfilling customer service and administrative roles in hotels. They welcome and orient new guests and issue room keys. Additionally, a front desk agent will manage and update information regarding room availability, rates, and available amenities. A front desk agent works to ensure an organized and friendly interaction between the hotel and guests.

Job Summary:

- Communicate with the booking, housekeeping and maintenance departments to ensure prompt responses to guests' needs
- Make reservations or appointments for guests who want to avail themselves of local entertainment or services
- Answer guest calls and record details of each conversation for future follow-up
- Meet and exceed guests' expectations by anticipating the services they might require and suggesting local venues
- Maintain constant communication with guests in advance of weddings, corporate retreats and other in-house events to ensure we're prepared for them
- Report any accidents or injuries to senior management staff immediately

Front Desk Representative

**Required Skills**:

- High school diploma/GED required
- 2+ years' front desk experience in the hospitality industry preferred
- 1+ years' customer service experience required
- Excellent written and verbal communication skills

If you know someone who may be interested; tell them about it, SPREAD THE NEWS

E.O.E. M/F/D/V DRUG FREE WORKPLACE

**Job Types**: Full-time, Part-time

Pay: $13.00 - $14.30 per hour

**Benefits**:

- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Referral program
- Vision insurance

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed

Work setting:

- In-person

Work Location: In person

  • Guest Service Representative

    1 month ago

    Lakeland, United States Terrace Hotel Lakeland Full time

    As a family-owned business built on genuine relationships, the character and quality of our staff is integral to delivering the culture of service our clients expect.Members of our team serve each other, our partners, and their community with kindness and respect, while inspiring successful returns for everyone.The diverse and intimate size of Naples Hotel...

  • Guest Service Representative

    4 weeks ago

    Lakeland, United States Terrace Hotel Lakeland Full time

    As a family-owned business built on genuine relationships, the character and quality of our staff is integral to delivering the culture of service our clients expect.Members of our team serve each other, our partners, and their community with kindness and respect, while inspiring successful returns for everyone.The diverse and intimate size of Naples Hotel...

  • Hotel Room Attendant

    2 weeks ago

    Lakeland, United States BML Hotel Full time

    **Room Attendant** We are looking for a Room Attendant to join our team that can provide excellent customer service to our hotel guests. Room attendant responsibilities include changing towels, making beds and cleaning bathrooms. Making sure our rooms are fully-stocked, clean and inviting at all times. Our Room Attendants are recognized as an important part...

  • General Manager

    4 weeks ago

    Lakeland, United States Naples Hotel Group Full time

    As a family-owned business built on genuine relationships, the character and quality of our staff is integral to delivering the culture of service our clients expect. Members of our team serve each other, our partners, and their community with kindness and respect, while inspiring successful returns for everyone. The diverse and intimate size of Naples Hotel...

  • Hotel Housekeeper

    2 months ago

    Lakeland, United States Avakar Lakeland Hospitality Full time

    **Responsibilities**: - Clean and arrange guest rooms to hotel standards for guest arrival. - Clean and maintain common areas of the hotel. - Perform laundry duties as necessary. - Stock and maintain housekeeping supply rooms. - Ensure a high level of customer service is performed at all times. - Assist guests with requests and questions as necessary. -...

  • Hotel Housekeeper

    2 months ago

    Lakeland, United States Avakar Lakeland Hospitality Full time $13

    Responsibilities:Clean and arrange guest rooms to hotel standards for guest arrival.Clean and maintain common areas of the hotel.Perform laundry duties as necessary.Stock and maintain housekeeping supply rooms.Ensure a high level of customer service is performed at all times.Assist guests with requests and questions as necessary.Report any damages or repairs...

  • Hotel Front Desk Manager

    1 month ago

    Lakeland, United States BEST MOTEL Full time

    Job DescriptionJob DescriptionFront Desk Manager position PlusOur Company is Envisioning Creative Change, come be a part of the TEAM... We are looking for a candidate that believesin leading by example and understands that by fostering a positive & productive work environment creates excellence.The Front Desk Manager will be responsible for overseeing all...

  • Hotel Front Desk Manager

    4 weeks ago

    Lakeland, United States BEST MOTEL Full time

    Job DescriptionJob DescriptionFront Desk Manager position PlusOur Company is Envisioning Creative Change, come be a part of the TEAM... We are looking for a candidate that believesin leading by example and understands that by fostering a positive & productive work environment creates excellence.The Front Desk Manager will be responsible for overseeing all...

  • Steak N Shake Food Service

    4 weeks ago

    Lakeland, Florida, United States Guest Services Full time

    GREAT PEOPLE | GREAT BENEFITS | JOIN OUR ALL-STAR TEAMSteak N Shake Food Service - $11.50+/hourGuest Services, Inc. is now hiring food prep/servers, line cooks, and grill cooks to join our Steak 'n Shake team at Florida Southern College. These food service openings require that candidates perform all of the essential functions listed below.This position is...

  • Steak N Shake Food Service

    4 weeks ago

    Lakeland, Florida, United States Guest Services Full time

    GREAT PEOPLE | GREAT BENEFITS | JOIN OUR ALL-STAR TEAMSteak N Shake Food Service - $11.50+/hourGuest Services, Inc. is now hiring food prep/servers, line cooks, and grill cooks to join our Steak 'n Shake team at Florida Southern College. These food service openings require that candidates perform all of the essential functions listed below.This position is...

  • Hotel Maintenance Renovation Associate

    2 weeks ago

    Lakeland, United States BMH Hotel Full time

    **Full Job Description** **Duties & Experience needed in**: - Laying tile & carpet - Drywall patch & repair - Painting, interior & exterior - Basic plumbing knowledge & repair - Basic electrical knowledge & repair - Basic Heating, ventilation and air condition knowledge & repair - Execute routine safety inspections and report/repair issues with equipment...

  • Hotel Houseman

    4 weeks ago

    Lakeland, United States Avakar Lakeland Hospitality Full time

    **Duties**: - Maintain and clean rooms, bathrooms, and work areas. - Clean furnishings and carpets. - Clean and maintain common areas within the hotel. - Clean walkways and parking lot. - Assist with bellman duties when required. - Reply to guests’ questions and handle any concerns. - Assist front desk staff as and when required. - Replenish supplies in...

  • Steak N Shake Food Service

    4 weeks ago

    Lakeland, United States Guest Services Full time

    GREAT PEOPLE | GREAT BENEFITS | JOIN OUR ALL-STAR TEAM!Steak N Shake Food Service - $11.50+/hourGuest Services, Inc. is now hiring food prep/servers, line cooks, and grill cooks to join our Steak 'n Shake team at Florida Southern College. These food service openings require that candidates perform all of the essential functions listed below.This position...

  • Steak N Shake Food Service

    4 weeks ago

    Lakeland, United States Guest Services Full time

    GREAT PEOPLE | GREAT BENEFITS | JOIN OUR ALL-STAR TEAM!Steak N Shake Food Service - $11.50+/hourGuest Services, Inc. is now hiring food prep/servers, line cooks, and grill cooks to join our Steak 'n Shake team at Florida Southern College. These food service openings require that candidates perform all of the essential functions listed below.This position...

  • Hotel Houseman

    1 month ago

    Lakeland, United States Avakar Lakeland Hospitality Full time $13 - $14

    Duties:Maintain and clean rooms, bathrooms, and work areas.Clean furnishings and carpets.Clean and maintain common areas within the hotel.Clean walkways and parking lot.Assist with bellman duties when required.Reply to guests’ questions and handle any concerns.Assist front desk staff as and when required.Replenish supplies in guest rooms.Change bed linens...

  • Guest Services Representative

    2 weeks ago

    Lakeland, United States Nothing Bundt Cakes Full time

    TITLE: Guest Service Representative REPORTS TO: Bakery Manager/Lead Operator Position Summary: The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand...

  • Crew Leader, Food Service

    4 weeks ago

    Lakeland, United States Guest Services Inc Full time

    GREAT PEOPLE | GREAT BENEFITS | JOIN OUR ALL-STAR TEAM!Food Service Crew Leader - $13.00+/hourGuest Services, Inc. is now hiring Food Service Crew Leaders at Florida Southern College. This position is full time and pays $13.00-16.00/hour based on experience.Guest Services, Inc. offers amazing benefits such as a 401K matching program, paid time off, employee...

  • Hotel Front Desk Agent

    2 months ago

    Lakeland, United States Avakar Lakeland Hospitality Full time $14 - $15

    Responsibilities:Greet, check in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information.Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special...

  • Hotel Maintenance

    2 months ago

    Lakeland, United States Avakar Lakeland Hospitality LLC Full time

    Job DescriptionJob DescriptionMaintain and clean rooms, bathrooms, and work areasClean furnishings and carpetsClean and maintain common areas within the hotelClean walkways and parking lotAssist with bellman duties when requiredReply to guests’ questions and handle any concernsAssist front desk staff as an when requiredReplenish supplies in guest...

  • Hotel Maintenance

    15 hours ago

    Lakeland, United States Avakar Lakeland Hospitality LLC Full time

    Job DescriptionJob DescriptionMaintain and clean rooms, bathrooms, and work areasClean furnishings and carpetsClean and maintain common areas within the hotelClean walkways and parking lotAssist with bellman duties when requiredReply to guests’ questions and handle any concernsAssist front desk staff as an when requiredReplenish supplies in guest...