Customer Service Representative
3 weeks ago
We are growing again and are looking for a customer-centric, organized, detailed oriented, and energized Customer Care Representative to join our fantastic team
**Benefits**:
- Competitive Pay + Bonuses
- Vacation & Sick leave
- 6 Paid Holidays
- Medical, Dental, Vision
- Life, Short-Term Disability & More
- 401(k) Retirement plan with match program dollar for dollar
- Growth & Advancement Opportunities
- On-going Training & Development
- Management Support
**We are a Nexstar company and encourage our employees to take advantage of training, continuing education, and coaching to continue to level up their skills successfully and provide our customers with excellent service.**
**Essential Job Duties**
- Make outbound calls to book and confirm existing and potential customers.
- Adhere to the company plan for customer concerns and work to resolve them efficiently and effectively.
- Follow company-prepared scripts and procedures.
- Update and maintain information in our customer database with accuracy
- Practice first-call resolution when handling calls
**Qualifications**:
- High school diploma or equivalent in experience
- 1+ years' experience using Microsoft office suite and Google Suite
- 1+ years' experience in a call center environment
- Service Titian experience is a PLUS
- Experience in the HVAC / Plumbing / Electrical or other trades industry is a PLUS
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