Practice Manager
3 weeks ago
***
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
Include the following. Others may be assigned.
**Clinic Development**
- Assist IES Outpatient Services Manager on project plan assignments to Implement new practices.
- Liaison with local services to establish clinic accounts and route through proper corporate systems, included but not limited to: Utilities, Waste Services, Signage, Property Management, Security, and Landlord.
- Liaison with local vendors/partners to establish clinic accounts and route through proper corporate systems, including but not limited to: Labs, Imaging, Call Service, Janitorial, Clinic Supplies, etc.
- Arrange installations and contractor services.
- Assist IES Outpatient Services Manager to submit for licenses and certifications needed, including but not limited to: CLIA Waiver, Certificate of Occupancy, Certificate of Insurance, X-Ray Certification, etc.
- Assist with EMR implementations and integrations.
**Practice Management - Personnel Support & Leadership**
- Lead by example, fully immersed in customer service and clinical workflow with extremely high emphasis on customer service and peer support while keeping in line with best practices.
- Communicates new/existing strategies for new and pending improvements.
- Cover shifts as front office or clinical support when in office.
- Ability to process front office responsibilities when working in that position to include but aren’t limited to:
- Answering phones.
- Assisting patients with billing questions.
- Processing insurance for eligibility.
- Collecting patients.
- Demographics input.
- Processing payments.
- Scheduling appointments and walk-ins.
- Balancing daily business transactions.
- Obtaining prior authorizations.
- Requests for records.
- Ability to support clinicians as a certified medical assistant or greater when working that position:
- Take and records patient vitals.
- Reviews and documents medications, medical history, relevant family history, allergies, and problem list reasons for treatment.
- Prepares and processes exam rooms.
- Administers injections, point of care testing, and blood draws.
- Maintains equipment and sterilization procedures.
- Assists with calls, check-in, and check-out as necessary.
- Maintains patient electronic and/or paper documents accurately and completely before end of shift.
- Assists with prior authorizations as appropriate.
- Manage staffing levels, monthly schedules, including staff and clinician callouts, PTO/time off requests, Leaves, etc.
- Ensure onsite presence as working in clinic fulfilling staff roles, as applicable, based upon staffing scenarios.
- Monitors and inspires staff through rounding and collaboration on development of goals.
- Completion of periodic huddles reviewing hot topics and practice performance at check-ins, daily with assigned staff, weekly with clinicians and leadership, monthly/quarterly with all staff.
- Participates in decision making related to merit increases, hiring, promoting, corrective action, and termination decisions. Conducts annual performance reviews following the established IES process.
**Practice Management - Operations**
- Manage daily operations of practice(s), seeking opportunities for workflow, patient experience, and waste reduction improvements.
- Monitors and oversees processes for new patient and physician referrals.
- Assists with development and utilization of practice performance tools focusing on KPIs, individual goals, patient engagement scores, online reviews, and team goals.
- Responsible for achieving fiscal-related objectives as it relates to expenses, End of the Month Claims submitted, encounter lag time, etc.
- Oversees facility in terms of inventory and supply control. All rooms should be maintained in a stocked manner and sanitized each day.
- Orders supplies and maintains inventory of supplies and equipment for each assigned clinic.
- Quality Controls to be implemented and maintained in accordance within the recommended cadence and logged. These include but are not limited to: Refrigerator temperature logs, eye wash station inspections, medication and supplies expiration reviews, inventory completions and audits, fire extinguisher inspections, updating SDS binders, etc.
- Make bank deposits for Time of Service collections.
- Maintains compliance with Medicare, Medicaid, OSHA, HIPAA, OIG, and any other legal or contracted obligations.
- Maintain visibility to revenue, volume, and expenses.
- Submits appropriate support tickets through IES IT support, EMR Vendor, any other integrated vendor relationship.
**QUALIFICATIONS**
**Knowledge, Skills, Abilities**:_To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._
- Experience with successful change m
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