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Clinical Manager

4 months ago

Baltimore, United States Concerted Care Group (CCG) Full time

Overview:
**Kolmac Integrated Behavioral Health** **and Concerted Care Group (CCG) **is a leading outpatient treatment provider in the Mid-Atlantic region. We are committed to treating individuals whose lives have been impacted by substance use and mental health disorders. We do this by providing compassionate and evidence-based treatment, aimed at improving the quality of life for those we serve.

We stand behind our commitment to diversity, equity and inclusion, which are the core of our company with our patients and employees. Our leadership team invests to enhance the programs we offer patients to expand access to care and offer flexibility. Patient care is at the heart of everything we do. We want your experience and expertise on our team When you join our organization, you are connecting to a committed and caring group of colleagues.

We are currently in search of an experienced **Clinical Manager** for our Baltimore, MD location. The Clinical Manager at Kolmac Integrated Behavioral Health and all of its subsidiaries ("Kolmac" or the "Company") is ultimately responsible for the daily administration and supervision of Kolmac-CCG delivery of clinical services. This includes staffing all programs, as well as the training and development of all clinical staff. The Clinical Manager is responsible for ensuring that all Addictions Counselors have a foundation that will allow them to perform all responsibilities of their position. The Clinical Manager in partnership with the Executive Director is responsible for managing Key Performance Indicators. This individual provides oversight and authority for ensuring compliance with Kolmac/CCG policies and procedures. The Clinical Manager has responsibility for the long and short-term planning, program evaluation, and compliance with federal, state, local, and independent regulatory statutes.

**Responsibilities**:

- In partnership with the Executive Director, is responsible for all staffing processes, including interviewing, training, staffing for all sessions/groups, performance management/annual evaluations as well as review of and approval of timecards
- In partnership with the Executive Director, addresses performance issues including disciplinary action (verbal and written) as needed
- In partnership with the Executive Director is responsible for executing established clinical outcome Key Performance Indicators including patient retention, successful program completion rates, direct client care, clinical outcomes, program census and attendance, and Average Length of Stay
- In partnership with the Executive Director is responsible for ensuring staff Key Performance Indicators including counselor direct care hours are being met
- Sets a standard of clinical and professional excellence providing clear expectations and accountability for all clinical staff, including ensuring that all staff adhere to guiding principles
- Along with the Executive Director is responsible for overall patient satisfaction. Responds to patient concerns and resolves clinical, program, and customer service issues with solutions that are in line with established ethical guidelines and best practices
- Perform regular employee reviews and provide feedback on their performance to help motivate their dedication to professional goals
- Safeguards model fidelity ensuring that an evidence-based, harm reduction and recovery oriented approach to patient care is promoted and practiced
- Is skilled in Motivational Interviewing, Cognitive Behavioral Therapy, Trauma Informed Care and Trauma Informed Treatment Approaches, and assists in training clinical staff in these approaches
- Provides supervision with a focus on performance management as well as clinical certification or licensure
- Will complete weekly clinical supervision documents within 24 hours of supervision and submit to clinical leadership in accordance with company clinical supervision policies
- Ensures completion of clinical documentation including Treatment Plans, BAMs, group, individual, discharge summaries, and all other required documentation
- Facilitates and documents weekly staff meetings and group supervision, and case consultations as needed
- Regularly observes groups and individual sessions to ensure service delivery meets clinical standards
- Completes and submits to clinical leadership the required number of active chart reviews as well as 100% of intake charts and 100% of discharge charts to ensure all treatment and documentation being provided is consistent with the organization’s standards
- Reviews daily and weekly reports to ensure patient care, documentation, and other Key Performance Indicators are adhered to
- Reviews all admission, discharge and other census data weekly for their program / area of responsibility
- Coordinates with clinical leadership / Human Resources the on-boarding and termination status of all employees consistent with organization standards
- Responsible for carrying a reduced caseload. Te