See more Collapse

Service Desk Technician

2 months ago

Rose Hill, United States Orange Full time

**votre rôle**:
**Overall description**:
**Ensure timely incident management and support requests towards our end-users (verbal and written) on following perimeters**:
Events management, Incident management, Support request management, User creation management, Communication Management as per solution's user needs, client follow-up within Orange, provide needful and useful information and support business functionalities of platform.

**Data workflow monitoring for multiple tools**

Ensure monitoring of data flows and integrations to cater for quality and up to date monitoring follow-up. Proactively communicating to flow owners in case of any incidents.

**Continuous improvement of service quality.**

Contributes in transversal projects and provides constructive feedback for quality service improvement by reporting to direct report or through participation in committees, weekly steercos and sharing sessions with experts and peers.

**Contributes to the functional use and support of different projects and platforms.**

**Ensure good customer relationship and implement best practices and improvement plans onto day-to-day operations
**votre profil**:
**Knowledge and Abilities**

Bilingual - English & French written and spoken

IT Proficient: MS Office: Word, Excel, Outlook + Web Design + Networking + Hardware/Software

**Knowledge**:
Good written and spoken Communication skills.

Customer Relationship Management.

Knowledge of Service Level Agreements for Support Chain

Experience in Advanced Technical Support or Testing would be an advantage.

**Abitilities**:
Execellent communication skills

Excellent customer facing skills are required

Ability to build relationships with team located outside Mauritius

Presentation skills

Good time management, and organizational skills

Teamwork, use of a team approach to solve problems when appropriate.

A determination to process tasks according to pre-defined processes is essential.

Ability to build relationships with peers and management levels and customers.

Proactive, self-motivated and determined attitude.

Flexibility in terms of working hours.

Ability to work under pressure & multi-task, using a team approach to solve problem when appropriate

Results orientated, and problem-solving skills.

Willingness to learn and expand knowledge

Incident resolution

Problem analysis and problem solving

**le plus de l'offre**:
**Education, Qualifications, and Experience**

**Minimum Requirements**: Min Degree ( BAC+3 ) in IT and/or any equivalent qualification

2-3 years in IT support.

Experience in Quality assurance would be a plus.

**contrat**:
CDI

We have other current jobs related to this field that you can find below

  • IT Support/Help Desk Analyst

    2 months ago

    Rocky Hill, United States Global Help Desk Services, Inc. Part time $15 - $18

    Position: IT Help Desk Analyst (IT Support). This is a technical support position.Expected Hours (subject to change): Part-Time Open Position(s): Mon-Fri 8:30a-12:30pWho We Are: We are a growing technical help desk outsourcer that believes in the core values of integrity, honesty, the spirit of excellence and great customer service. Our goal is to have great...

  • IT Support/Help Desk Analyst

    2 months ago

    Rocky Hill, United States Global Help Desk Services, Inc. Full time

    Position: IT Help Desk Analyst (IT Support). This is a technical support position.Expected Hours (subject to change): Part-Time Open Position(s): Mon-Fri 8:30a-12:30pWho We Are: We are a growing technical help desk outsourcer that believes in the core values of integrity, honesty, the spirit of excellence and great customer service. Our goal is to have great...

  • Bilingual Help Desk Analyst

    2 months ago

    Rocky Hill, United States Global Help Desk Services, Inc. Full time $16 - $20

    Job Details:Position: Bilingual (Spanish/English) IT Help Desk Analyst (IT Support). This is a technical support position.Expected Hours (subject to change):Full-Time Open Position(s): Wed 4:30p-10:30p; Thu-Sat 10:30a-10:30pReports to: Team Lead.Who We Are:We are a growing technical help desk outsourcer that believes in the core values of integrity, honesty,...

  • Bilingual IT Help Desk Analyst

    2 months ago

    Rocky Hill, United States Global Help Desk Services, Inc. Full time $16 - $20

    Job Details:Position: Bilingual (Spanish/English) IT Help Desk Analyst (IT Support). This is a technical support position.Expected Hours (subject to change):Full-Time Open Position(s): Mon-Fri 8a-4:30pmReports to: Team Lead.Who We Are:We are a growing technical help desk outsourcer that believes in the core values of integrity, honesty, the spirit of...

  • Help Desk

    3 weeks ago

    Forest Hill, United States Home Paramount Pest Control Full time

    I.T. Help Desk Technician Home Paramount Pest Control is seeking to fill an I.T. Help Desk Technician role at our corporate office in Forest Hill, MD. As an I.T. Help Desk Technician your daily duties will consist of but not be limited to: Provide first line support for users requiring assistance with I.T. issues. Support and maintain user accounts...

  • Help Desk

    2 months ago

    Forest Hill, United States Home Paramount Pest Control Full time

    I.T. Help Desk Technician Home Paramount Pest Control is seeking to fill an I.T. Help Desk Technician role at our corporate office in Forest Hill, MD. As an I.T. Help Desk Technician your daily duties will consist of but not be limited to: Provide first line support for users requiring assistance with I.T. issues. Support and maintain user accounts...

  • Behavioral Technician

    2 months ago

    Rose Hill, United States Discovery ABA Full time

    Job DescriptionJob DescriptionAre you ready to embark on a rewarding journey where every interaction makes a difference? Discovery ABA invites you to join our North Carolina team as a full- or part-time Behavioral Technician! Picture yourself empowering children to unlock their full potential, all while enjoying flexible scheduling, competitive pay ranging...

  • Service Technician II

    2 months ago

    Saint Rose, United States Hobart Service Full time

    Company Description Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to...

  • Service Desk

    1 week ago

    Oxon Hill, United States Planet Fitness Full time

    Job DetailsJob Location 124 Oxon Hill - Oxon Hill, MD Position Type Part Time Salary Range $15.00 - $15.00 Hourly Job Shift Any Job Category Customer Service DescriptionCompany & Benefits As one of the largest independently owned operators of Planet Fitness clubs, Ohana Growth Partners' core purpose is to inspire people to change their lives (and have fun...

  • Installation Technician

    3 weeks ago

    Saint Rose, United States Cobalt Service Partners Full time

    Job DescriptionJob DescriptionHomeland Safety Systems, Inc., an esteemed brand of Cobalt Service Partners, is a rapidly expanding and ever-changing company with a core focus in industrial and commercial security consulting, design, engineering, and installation of access control, CCTV, and communication equipment for high end, complex electronic security...

  • Pest Control Technician

    2 months ago

    Rock Hill, United States Terminix Service, Inc. Full time

    Job DescriptionJob DescriptionTerminix Service Inc of Rock Hill, SC is always accepting resumes on new & future openings for full-time Pest Control Technician (Pest Management Professional) to manage an established pest control route by selling services to new/current customers, scheduling appointments, conducting home inspections, and performing pest...

  • Service Technician

    3 days ago

    Chapel Hill, United States Piedmont Service Group Full time

    Job DescriptionJob DescriptionService TechnicianPiedmont Service Group has been providing HVAC services to clients in NC, SC, and VA since 1971!We provide above-average pay, great benefits, and a strong company culture with low turnover.This position will service and support an iconic campus of buildings in the Durham area. Approximately 60% of the work is...

  • Help Desk II

    5 days ago

    Cherry Hill, United States COREHIRE Full time

    The Help Desk Technician 2 provides first and second level support to clients related to computer hardware, software, networks, and servers. While most of our work is performed from our office in Cherry Hill, NJ, we do occasionally have work to perform on site at our clients' offices. The successful candidate will have a combination of strong customer...

  • Industrial HVAC Technician

    2 months ago

    Saint Rose, United States Star Service of New Orleans Full time

    Star Service of New Orleans, the leading HVAC Service provider throughout the entire Gulf Coast, is seeking an experienced Industrial HVAC Technician to join our Plant Operations team in the Greater New Orleans Area! This position is responsible for the maintenance, repair, and installation of various industrial equipment and systems.Main...

  • Front Desk Manager

    3 months ago

    Richmond Hill, United States CFFNY Full time

    Job DescriptionJob DescriptionThe Front Desk Manager will not only be our best Front Desk Representative, but will lead our Front Desk team to ensure successful completion of all tasks. Equally important is the emphasis that these tasks are to be performed in a manner that delivers an amazing experience for our members and guests.Can you help create and...

  • Customer Security Operation

    7 days ago

    Rose Hill, United States tapwage Full time

    about the role The Level 1 Security Service Desk Analyst will be the first point of contact for all security-related incidents and requests. This role involves identifying, diagnosing, and resolving security issues promptly while ensuring excellent customer service and maintaining the security posture of the organization. Key Responsibilities: Incident...

  • Front Desk Associate

    2 weeks ago

    Chapel Hill, United States Manpower Group Inc. Full time

    Our client is seeking a Front Desk Associate to join their team. The ideal candidate will have excellent customer service and communication skills which will align successfully in the organization. Job Title: Front Desk Associate Location: Chapel Hill, NC Pay Range: $16/hour What's the Job? Manage the front desk and open front doors using a buzzer system...

  • Front Desk Agent

    1 month ago

    Drexel Hill, United States Rocking Chair Hospitality Management LLC Full time

    Job DescriptionJob DescriptionFairfield Inn Philadelphia Broomall Newtown Square is currently seeking a detailed, highly motivated individual with open availability to support the needs of the front desk department.Potential Career PathFront Desk Manager - Director of Operations - General ManagerEssential Job FunctionsTo assist guests efficiently,...

  • Front Desk Associate

    6 days ago

    Chapel Hill, United States Manpower Inc Full time

    Our client is seeking a Front Desk Associate to join their team. The ideal candidate will have excellent customer service skills and a positive, enthusiastic attitude which will align successfully in the organization. Job Title: Front Desk AssociateLocation: Chapel Hill, NCPay Range: $16/hourWhat's the Job? Manage the front desk and open front doors using a...

  • Front Desk Coordinator

    2 months ago

    Chapel Hill, United States UNC Health Care Full time

    / / Front Desk Coordinator **Front Desk Coordinator** Job ID: 12626 Location: Chapel Hill, NC Facility/Division: UNC Medical Center Status: Full Time Shift: Variable Share: share to e-mail **#4 healthcare brand** in the United States overall and the **#2 most trusted** healthcare brand, just after Johns Hopkins and before Mass General. Join our...