Absence Solutions Consultant
4 weeks ago
When you join the team at Unum, you become part of an organization committed to helping you thrive.
Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:
- Award-winning culture
- Inclusion and diversity as a priority
- Performance Based Incentive Plans
- Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
- Generous PTO (including paid time to volunteer)
- Up to 9.5% 401(k) employer contribution
- Mental health support
- Career advancement opportunities
- Student loan repayment options
- Tuition reimbursement
- Flexible work environments
And that’s just the beginning
With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today
**General Summary**: Are you passionate about delivering top-notch service and innovative technology solutions? Join our dynamic team as an Absence Solutions Consultant In this pivotal role, you'll collaborate with our Client Success, Sales, Client Management, and Solutions teams to elevate the service experience for our Total Leave and HR Connect customers. Your mission: to drive technology initiatives and projects that are not only repeatable, scalable, and efficient but also transformative.
This is a hybrid role that requires onsite 2x per week or 8 days per month. Locations: Atlanta, (Sandy Springs) GA, Chattanooga, TN, or Portland, ME
**Job Specifications**
- Bachelor’s degree (Computer Science, Human Resources, or a related field) or equivalent experience.
- 7+ years of leave and/or HRIS Experience
- Strong Leave Management experience
- HRIS configuration and business analysis experience a plus.
- Previous customer facing interaction experience is a requirement
- Strong technology acumen in the benefits technology space
- Exceptional knowledge of UKG, Workday or ADP module integration and downstream, cross-functional impacts.
- Demonstrates exceptional project management skills for medium to large sized projects and the ability to manage multiple assignments simultaneously while meeting deadlines and quality standards.
- Demonstrates strategic and critical thinking capability.
- Strong understanding of Agile/Lean principles.
- Strong communication skills, both verbal and written, are essential.
- Strong customer service orientation and skills; ability to thrive in a team environment as a change agent and the ability to work independently is required.
- Must be comfortable working with a variety of employees ranging from employee to senior executive level.
- Must have proven track record of successfully proposing, documenting and implementing improvements or innovations to systems and processes in a global environment.
- Strong experience with Microsoft Office Suite including Word, PowerPoint, Excel, Outlook, Project, and Internet Explorer.
**Principal Duties and Responsibilities**
- Accountable for supporting services business results achieving financial objectives and targets
- Drive innovative technology vision and strategy to team and internal partners to enhance employee experience for partners and clients
- Accountability for supporting existing and new technology implementations and ongoing support escalations by the Unum on-boarding teams
- Drive technology initiatives that span multiple disciplines.
- Work with internal partners to identify areas of improved communication and efficiencies with both internal teams and HCM partner.
- Collaborate with product owners and business managers to design and scope enrollment and benefit administration technology solutions to support new products, product enhancements, services, and operating efficiencies for Unum
- Proactively recommend and drive process improvements and innovative solutions to add value to the business and our customers.
- Develop and build relationships with Workday and UKG customers, Workday and ADP product managers and other influencers at Workday and UKG.
- May Represent Solutions business at UKG, Workday and ADP events, conferences and user groups.
- Proactively recommend and drive innovative solutions and process improvements and to add value to the business and our customers
LI-AD1 #LI-Multi #LI-Hybrid ~IN1
Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME,
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