Dispatch Supervisor

The Department of Public Safety at Pepperdine University maintains a hospitable and secure campus environment while respecting the rights and dignity of each individual, in line with the University’s Christian mission. Through prompt and courteous communication, monitoring of systems, and use of sound judgment, the Dispatch Supervisor plays a critical role in creating and maintaining a welcoming, respectful, safe, and peaceful campus community.

**Duties**
- Supervise and lead the dispatch team including: review of department protocols related to dispatch, clearly communicate changes to protocols with Communication Officers, and assist with the development and execution of a comprehensive training program for Communication Officers.
- Perform a full range of radio, telephone, and CCTV operational duties in the 24-hour communication center. Monitor CCTV system, alarm panels, electronic communications, and visually controlled access entrances.
- Dispatch public safety officers and fire, medical, and parking personnel to calls for service based on priority, location, and resources available.
- Accurately track, monitor, and document officer activities during their shifts; correctly differentiate emergency and non-emergency calls; and effectively prioritize calls for service.
- Complete detailed CAD (Computer Aided Dispatch System) entries for all calls.
- Develop and maintain positive community relations through excellent customer service by phone or in the reception center.
- Collaborate with and support Public Safety personnel and members of the Pepperdine community to foster and maintain a positive, honorable, efficient, and professional work environment.
- Perform other duties as assigned by Public Safety leadership.
- Uphold University mission through work performed.

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

**Skills and Qualifications**

Required: High School diploma. Ability to multitask. CCTV experience, CAD experience, ARMs experience.

Preferred: Some supervisory experience is preferred and effective Communication.

Qualified individuals should be able to articulate a strong commitment to diversity, and have the ability to work effectively with individuals from different backgrounds.

Offers of employment are contingent upon successful completion of a criminal, education, and employment screening. Qualified individuals with criminal histories will be considered for employment in compliance with applicable laws.

This is a Regular, Nonexempt, 40 hour per week position.

Expected Pay Range: $26.34 - $26.50 per hour

The above pay range reflects what Pepperdine University reasonably expects to pay for this position at time of posting. Actual compensation may vary based on relevant factors such as work experience, market conditions, education/training, and skill level. In addition to base pay, Pepperdine offers a robust and highly competitive benefits package.

Pepperdine is an Equal Employment Opportunity employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local law.