Fire Alarm Account Manager

2 weeks ago

Tysons, United States M.C. Dean, Inc. Full time

**Position Overview**:
The **Fire Alarm Account Manager** is responsible for the overall administration, organization, and implementation of Fire Alarm Service & Special Projects.

**Position Responsibilities**:

- Continuous management and maintenance of multiple key accounts simultaneously to ensure all clientele expectations are being met.
- Responsible for answering all incoming service calls, along with organizing and dispatching project teams to support quick turnaround timelines.
- Ability to forecast, plan and implement the scheduling of subcontractors, project managers & sprinkler inspections for each project as required.
- Proficient understanding of Estimating, Billing & Collections, with the ability to organize and operate efficiently across diverse accounts.
- Proven ability to maintain, develop and saturate key accounts and provide consistent customer service support to ensure client satisfaction.
- Knowledge and understanding of the full project-lifecycle specific to small retro-fit & tenant improvement as it relates to Project Management.
- Experienced within Contract Management, Financial Reporting, Procurement and Manpower Management across multiple projects simultaneously.
- Strong organization and time management skills with knowledge of each account, location of projects and job set-up expectations.
- Ability to travel to project sites across MD/VA/D.C. as needed if required.
- Ability and willingness to obtain a NICET I or NICET II in the future to further education at MC Dean.

**Position Requirements**:

- 7-9 years of experience partnering with key-customer accounts specific to fire alarm or specialty systems within construction, with a Bachelors Degree preferred.
- 10 Years of experience with an Associate’s Degree.
- 12+ years of experience with a HS Diploma
- Strong technical background and organizational skills with ability to process paperwork and maintain data consistently across a multitude of accounts.
- Effective communication skills; verbally and in writing
- Ability to develop specific goals and plans to prioritize organization and accomplish daily responsibilities.
- Knowledge of materials, methods, and the tools involved in the electrical, life safety and fire alarm industry.
- Knowledge of business and management principles involved in strategic planning, resource allocation, leadership techniques, production methods, and the coordination of manpower and resources.
- Experience working with contract documents such as contract drawings, subcontracts, contract addendums, specifications and change orders.
- Previous Accounting and/or Estimating experience.
- Experience partnering with multi-discipline contractors and writing proposals.

**Preferred Qualifications**:

- NICET I
- NICET II

**Abilities**:

- Exposure to computer screens for an extended period.
- Sitting for extended periods of time.
- Reach by extending hands or arms in any direction.
- Have finger dexterity to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
- Listen to and understand information and ideas presented through spoken words and sentences.
- Communicate information and ideas in speaking so others will understand.
- Read and understand information and ideas presented in writing.
- Identify and understand the speech of another person.

Applicants for this position may be required to obtain or provide proof of flu shots or of other vaccinations depending on customer requirements and nature of the position or demonstrate a valid basis for exception.

**EOE Minorities/Females/Protected Veterans/Disabled**
**VEVRAA Contractor

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