Assistant Production Manager

2 weeks ago

San Diego, United States Shugarman's Bath Full time

**Position: Assistant Production Manager**

Shugarman’s Bath is looking for a highly motivated and proactive Assistant Production Manager to join our team. The Assistant Production Manager will work closely with the Production Manager to oversee and coordinate daily operations, ensuring that production targets are met while maintaining the highest standards of quality and safety.

This position is an essential element for our team, and vital for maintaining our positive work culture.

The Assistant Production Manager should be someone who genuinely cares about the well-being of others and can lead by example.

**About Us**:
Shugarman’s Bath is a family-owned and operated company dedicated to providing top-notch bathroom remodeling, specializing in shower and bath remodeling in San Diego County and beyond.

Shugarman’s Bath was honored with the title of “Best Kitchen & Bath Remodeler” by SD Best in both 2022 and 2023.

At Shugarman’s Bath, we don't just value quality; we prioritize it. We believe in creating bathrooms that exceed expectations and provide lasting satisfaction. As we continue to expand our team, we are seeking a skilled and experienced Assistant Production Manager to contribute to our success.

When you join Shugarman’s Bath, you become a valued member of a team that values both delivering quality work and fostering individual growth.

**Essential Duties**:

- Assist the Production Manager in overseeing and coordinating the production team
- Assist the Production Manager in developing training for existing and new production team members.
- Monitor production processes and workflow to identify areas for improvement and implement solutions to optimize efficiency.
- Collaborate with the Production Manager to develop and implement standard operating procedures (SOPs) and safety protocols to ensure compliance with regulatory requirements and best practices.
- Supervise and provide guidance to the production team, including training, coaching, and performance management.
- Ensure customer satisfaction on all installation-related activities, including handling escalated customer complaints, reviewing contract details with customers to ensure clarity, customer site visits, coordinating with customers, and sometimes doing post-install follow-ups, like collecting or close-out calls.
- Manage service calls and maintenance technicians.
- Perform daily administrative tasks, ensuring scope of each job is clear and the installer has everything they need.
- Assist in the approval of production payroll by reviewing timesheets for accuracy.
- Review finished jobs to identify any follow-up tasks needed
- Update and monitor our project management software to ensure everything is complete and recorded.
- Assist the team in the field when necessary.
- Communicate with customers about their projects and provide excellent customer care.
- Deal with government entities to pull permits, including meeting with inspectors.
- Coordinate with outside contractors assisting in customer projects.
- Ensure all jobs are completed the Shugarman's Way.

**Schedule & Employment Type**:

- Monday - Friday
- Full-Time
- Exempt

**Compensation & Benefits**
- $ 70k-100k
- Paid Bi-weekly
- 8 paid holidays per year
- 80 vacation hours per year
- Mileage Reimbursement
- Cell-phone Stipend
- Paid Training
- Access to company insurance plans; purchase health, dental and vision in with pre-tax dollars and at a lower rate
- Eligible to participate in the company 401(k) after 90 days
- We celebrate all birthdays and major milestones
- Stocked pantry and fridge, and regular company breakfast and lunches (we even bbq at the shop)
- Positive and inclusive work culture

**Skills & Abilities**:

- 2+ years field experience
- 2+ years construction experience - bathroom remodeling a major plus.
- Carpentry | Plumbing | Framing | Light Electrical | Handyman Skills.
- Finishing skills (professional drywall patches, caulking, finish carpentry, etc).
- Committed to providing the highest level of customer service.
- Excellent communication and people skills.
- Ability to work independently and as part of a team.
- Exceptional organizational and problem-solving abilities, with great attention to detail.
- Punctual, reliable, with a desire to learn and grow with a growing business.
- Good listening skills.
- Ability to thrive in a fast-paced and dynamic environment, with the flexibility to adapt to changing priorities and deadlines.

**Requirements**:

- Must have reliable transportation and valid driver's license
- High School diploma or equivalent

**Physical Demands**:

- Regularly lift and/or move objects from 10-80 lbs at a constant pace.
- Occasionally lift and/or move objects that weigh more than 100 lbs.
- Able to bend, lift, push and pull
- Able to stand, walk, stoop, kneel, crouch or crawl.
- Occasionally required to sit and climb or balance.
- Specific vision abilities required for this job include close vision, distance vision,

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