Sales Concierge

2 weeks ago

Newark, United States Lucid Motors Full time

Lucid is growing our brand. A luxury brand centered around sustainability and human experience. If you are an effective communicator, love helping people and are thinking about joining the EV revolution, come join us The Lucid **Sales Concierge** is the first point of engagement that will be responsible for answering inbound calls and contacts, fielding basic questions to route potential customers to a local studio or qualifying the customer to Inside Sales team. We are seeking individuals with a friendly, professional, and welcoming demeanor that is passionate about technology that drives sustainability.

**The role**:

- Function as a Lucid Brand Ambassador fielding inbound calls that would be sales or non-sales related
- Engage and create rapport with perspective customers by asking qualifying questions to understand the customer to appropriately route to the correct department or studio.
- CRM: Meticulously record customer interactions in Salesforce CRM to ensure effective flow of information
- Develop deep knowledge of Lucid brand, vehicles, and services
- Assist with daily operations as needed

**You bring**:

- Exceptional people skills, communication is key
- Experience in customer facing industry (food service, retail, luxury, hospitality etc)
- Patience and professionalism
- Comfortable operating in ambiguous environment
- Passion for EV industry and building the Lucid brand

**Minimum requirements**:

- 18 years old minimum
- High School diploma/GED required
- Prior experience with CRM tool such as Salesforce highly preferred
- Previous experience in a call center, front desk, or receptionist highly preferred
- Maintain positive, ongoing relationships with customers, colleagues, and peers
- Pleasant, approachable demeanor and the ability to remain calm under pressure
- Strong attention to detail in order to prioritize to meet customer needs
- Represent Lucid with integrity and dedication
- Authorized to work in the USA (visas sponsorship not available)

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