Medical Office Lead Aide- Bay Market

2 months ago

Castro Valley, United States VibrantCare Rehabilitation Full time

Works as an integral part of the area market team, alongside the leadership teams to effectively meet the needs of center staff as we serve our patients. Collaborates with Market leaders in order to provide training, orientation and scheduling of Rehab Aides in assigned market. Provides coverage as needed and performs other duties as assigned. **This position does NOT have a home base and will require regular visits to all of our Bay Market locations. This position is HEAVY Admin and requires STRONG Admin skills.**

**Job Duties**:

- Responsible for all facets of Aide Training, including, but not limited to; Front Desk and Patient Care Protocols
- Attends and participates in daily staffing matrix calls in collaboration with COD/MCO/CM to help in the management of Aide personnel to ensure appropriate coverage and meet daily staffing requirements.
- Ensures standardization and compliance with respect to all administrative operations (e.g. patient charts).
- Utilizes validation checklist for Rehab Aides in order to train. Validates training and assesses competency in collaboration with CMs.
- Assists Center Managers (CMs) in evaluating performance of Rehab Aides.
- Troubleshoots Aides issues and resolves through education of staff.
- Sends out daily reports as assigned.
- Scheduling of all Market Aide staff
- Provides coverage as needed.
- Assists with Aide Meetings/Conference Calls.

**Report Management**
- Tracking of Arrival and Reschedule Rates
- Meets referral log call and conversion rate goals to maximize new patients
- Review and address clinic reports including Unscheduled, Patient Appointments Reports, patient in progress and the scheduled out reports, to ensure best patient management practices and maximize clinic targets
- Performs quarterly audits
- Ensure Medicare Report is cleared of any double books and train staff on proper Medicare scheduling

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Application Question(s):

- Do you have reliable transportation that allows you to move freely between clinics as needed?
- Please confirm you are aware this position has a starting pay range of $18-$20/hr

**Experience**:

- Medical Office Lead: 1 year (required)

Work Location: In person

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