Security Agent Pt

3 weeks ago

West Hollywood, United States Hotel Ziggy Full time

About our company:
Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida.

Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.

At every level, the Springboard team is dedicated to going _Above & Beyond_ to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler’s journey—inviting them to experience the frequency of each hotel’s locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.

Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard’s award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future.

Primary mission:
As the Security Officer, you will conduct routine patrols of entire property ensuring the safety and security of our guests. Perform protective and enforcement functions in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances and threats to life and property to maintain a safe and secure environment. Observe and report any discrepancies.

**SCOPE OF WORK + TEAM**
- Reports to Area Director of Security
- Supports special events team
- Part of Security Department

**RESPONSIBILITIES**
- Knowing the complete hotel facilities and layout including emergency procedures.
- Spend majority of shift on foot patrol, walking, climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions. Requires verbal communication using pager and two-way radio, bending, stooping and kneeling as in performing CPR.
- Patrol parking lot ensuring safety of guests and property.
- Patrol interior hallways and public areas ensuring safety of guests and property.
- Prepare routine logs of status of patrolled areas.
- Prepare security incident report and notify appropriate managers when an incident occurs.
- Escort guests when asked to parking lot areas and assist with luggage if needed.
- Perform housekeeping duties during their absence overnight, assist the Night Auditor with guest calls. In addition, perform duties of Engineer on Duty and assist with maintenance calls overnight.
- Respond to guest questions regarding the hotel. Know the lay out of the hotel including all suites, meeting rooms and all outlets' location and hours of operation.
- Report and/or follow-up on any complaints, problems a guest may experience in a timely and professional fashion to ensure a quality guest experience.
- Attend emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets.
- Memorize and monitor life safety system installed at property including layout of entire building, alarm pull stations, location of fire extinguisher and sprinklers.
- Perform special projects and other responsibilities as assigned.
- Maintain good working relationships and open lines of communication with all other departments.
- Train, cross-train, and re-train (when necessary) in all departments.
- Assist Night Auditor/MOD and Valet whenever necessary.
- Perform special projects and other responsibilities as assigned. Participate in hotel committees and task force assignments.

**EXPERIENCE**:

- ** Prior Experience**:

- 2+ Year** **Experience required by position is one full year of employment or more in a related position with this company or other organization(s).
- ** IT Expertise**:

- Advanced knowledge of computer software (including Microsoft Office, outlook) and web analytics tools is preferred.
- **Education**:

- High school education or equivalent experience Valid California driver’s license and ability to drive stick shift required.
- _ Guard card and CPR/First Aid certified preferred._
- ** Subject Expertise**:

- Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.
- Report any unusual occurrences and/or request to Supervisor.
- Read and abide by all the regulations and rules of conduct stated in the Associate Handbook.
- Must be service oriented with excellent customer service and sales skills
- Must be able to effectively communicate to guests, management, and coworkers and read, write and un

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