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Front Desk Associate

3 months ago

Pearl, United States Days Inn PearlJackson Airport Full time

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

**Responsibilities**
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments

**Skills**
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
- Degree in hotel management is a plus

Part Time positions available for Front Desk Associate. Looking for someone bright and friendly who can take charge and be able to manage guests and follow through with job tasks. Someone who is honest and reliable with great attitude. Someone who can come in with a fresh start and help assist in the continued efforts to change the hotels future direction. Most importantly, someone who is looking to stay on board for the long haul. We offer **_INCENTIVE BONUSES_**

Must have the following criteria:

- Hotel front desk experience
- Professional customer service skills
- Professional appearance, well organized
- Able to perform under pressure and maintain a calm professional attitude while servicing guests
- Able to make sales and help generate revenues
- Able to accept responsibilities and follow through and complete tasks
- Great attitude and able to work as a team with co-workers
- Flexible with work hours including weekends and holidays
- Available on-call to cover shifts is a plus.
- Reliable transportation
- Ability to multi-task
- Able to follow proper procedures and policies along with good work habits
- Computer friendly, hotel system is computerized

We are looking to add someone to the team immediately.

Front Desk Associates are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. However, the realm of responsibilities will extend beyond that of a typical front desk associate. This allows the Front Desk Associate to expand their skill sets and work in a fast paced environment with new challenges daily. Primary responsibilities include: registering guests, making and modifying reservations, hotel operator, and concierge duties. Front Desk Associates must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. Front Desk Associates must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.

**Job Type**: Part-time

Pay: $10.00 per hour

Schedule:

- 8 hour shift
- Day shift
- Night shift

Work setting:

- In-person

Shift availability:

- Overnight Shift (required)
- Night Shift (required)
- Day Shift (required)

Work Location: In person