Digital Solutions Analyst

2 weeks ago

San Diego, United States Generali Global Assistance Full time

**Why work with us?**

The North American branch of Generali Global Assistance offers a diverse and inclusive work environment while employees work towards making real difference in the lives of our clients. As an Organization, we pride ourselves with offering white glove service while being mindful of corporate responsibility and our environmental footprint.

**Employees enjoy a plethora of benefits to include**:

- A diverse, inclusive, professional work environment
- Flexible work schedules
- Company match on 401(k)
- Competitive Paid Time Off policy
- Generous Employer contribution for health, dental and vision insurance
- Company paid short term and long term disability insurance
- Paid Maternity and Paternity Leave
- Tuition reimbursement
- Company paid life insurance
- Employee Assistance program
- Wellness programs
- Fun employee and company events
- Discounts on travel insurance

**Who are we?**

**Generali Global Assistance** is proudly part of the Europ Assistance Group brand and our products utilize a number of corporate and product brands. The brands for our North American team include the following:

- CSA: US travel insurance brand for retail and lodging partners. Learn more here.
- Generali Global Assistance (GGA): The primary Corporate brand in the United States for our travel insurance, travel assistance, identity and cyber protection, and beneficiary companion products. Learn more here.
- GMMI: the industry standard for global medical cost containment and medical risk management solutions. Learn more here.
- Iris, Powered by Generali: identity and digital protection solution. Learn more here.
- Trip Mate: US travel insurance brand for tour operator, cruise and airline partners. Learn more here.

**What you’ll be doing.**

**Job Summary**:
The Contact Center Automation (CCA) Analyst will bring teams together to influence, lead, facilitate, and help accelerate results through effective continuous improvement of digital automation solutions with a focus on solving issues and seeing the big picture. The CCA Analyst will focus on the improvement of our current solutions and in addition will be allowed to develop ideas and business cases for future automation projects. The CCA Analyst will engage and interact with multiple entities and departments across the North American organization including Operations, Quality Assurance, IT Development, Business Analysts, Account Management, and client interaction to ensure project effectiveness and client satisfaction. In addition, the CCA Analyst will be in regular interaction with the global CCA in Europe. The CCA Analyst needs to be able to speak and understand the terminology of the different departments and be comfortable navigating through ambiguity to create clarity. This position reports to the Senior Manager, Digital Operations.

**Principal Duties and Responsibilities**:
**Project Management**:

- Lead and manage improvement projects for existing automation initiatives.
- Identify and involve all stakeholders (Operations, IT, Sales, etc.).
- Update stakeholders on the status of projects.
- Assign and schedule project tasks.
- Schedule and lead project meetings, track the deliverables, and match those with agreed deadlines.
- Develop project plans, timelines, and budgets.
- Ensure all stakeholders are aligned with the goals of the project (explaining, coaching, problem-solving sessions, meetings, etc.).
- Coordinate with cross-functional teams to ensure successful project implementation.
- Create business cases for automation initiatives.
- Form strong relationships with the Operations, IT, Marketing, and Sales departments.
- Developing communication channels between relevant parties within the whole organization.

**Reporting & Analysis**:

- Establish key performance indicators (KPIs) to measure the effectiveness of automation initiatives.
- Monitor and report on KPIs to stakeholders.
- Track cost trends linked to automation initiatives.
- In continuous contact with IT PM and operations departments, track and verify results, evaluate impacts, etc.
- Identify impact on customer satisfaction (NPS, surveys,) linked to automation initiatives.
- Use data-driven insights to identify and drive continuous improvement efforts.

**Identifying Areas for Improvement**:

- Conduct regular assessments of existing automation solutions to identify areas for enhancement.
- Structure an effective continuous improvement cycle to measure, analyze, and understand the root cause of problems, generate solutions, and ensure quick implementation.
- Track improvements and impact on customer satisfaction as well as internal satisfaction.
- Gather feedback from users and stakeholders to understand pain points and areas of improvement.
- Stay updated on industry trends and best practices in automation to identify opportunities for innovation.

**Improvement of Existing Solutions**:

- Develop and implement strategies to enhance the functionality and performance of existi

  • Sr Digital Solution Consultant

    Found in: Resume Library US A2 - 2 weeks ago

    San Diego, California, United States ServiceNow Full time

    Job Description As a member of the Digital Solutions Consulting (“DSC”) team, you will provide technical expertise to support customers with product and solution leadership during pre-sales engagements. The DSC will participate in the acquisition and retention of customers by utilizing world-class technical pre-sales solution consulting techniques to...

  • Digital Marketing Analyst

    2 weeks ago

    San Jose, United States CareerBuilder Full time

    Digital Marketing Analyst page is loaded Digital Marketing Analyst Apply locations San Jose Bogota time type Full time posted on Posted 2 Days Ago job requisition id R17985 Job Title Digital Marketing Analyst Become an integral part of the greater media department within Amadeus. Our Web/SEO team is exclusively focused on the creation & SEO optimization of...

  • Digital Marketing Analyst

    5 days ago

    San Jose, United States 1104 Amadeus Customer Service Center Americas S.A. Full time

    Digital Marketing Analyst page is loaded Digital Marketing Analyst Apply locations San Jose Bogota time type Full time posted on Posted 2 Days Ago job requisition id R17985 Job Title Digital Marketing Analyst Become an integral part of the greater media department within Amadeus. Our Web/SEO team is exclusively focused on the creation & SEO optimization...

  • Principal Product Manager

    1 week ago

    San Diego, United States Intuit Inc Full time

    As a Principal Product Manager for AI-powered help for TurboTax, you will be responsible for creating innovative solutions that will revolutionize the way people access help and guidance for business and personal taxes. Your role will focus on delivering expertise to customers and experts, while also enabling the producers to develop these experiences. You...

  • Principal Product Manager

    2 weeks ago

    San Diego, United States Intuit Full time

    Overview As a Principal Product Manager for AI-powered help for TurboTax, you will be responsible for creating innovative solutions that will revolutionize the way people access help and guidance for business and personal taxes. Your role will focus on delivering expertise to customers and experts, while also enabling the producers to develop these...

  • Data Analyst

    2 weeks ago

    San Diego, United States Diverse Lynx Full time

    Role: Data Analyst Contract Locations: San Diego, CADescription: Role name: Senior Engineer Role Description: Data Analyst Strong SQL, statistics and Python knowledge - Experience analyzing large datasets - Experience with statistical decision making systems a big plus Competencies: Informatica Powercentre, Digital : Python Web Frameworks, Digital : Python...

  • Principal Product Manager

    8 hours ago

    San Diego, United States Intuit Full time

    Overview As a Principal Product Manager for AI-powered help for TurboTax, you will be responsible for creating innovative solutions that will revolutionize the way people access help and guidance for business and personal taxes. Your role will focus on delivering expertise to customers and experts, while also enabling the producers to develop these...

  • Data analyst

    1 week ago

    San Diego, United States Diverse Lynx Full time

    6+ Senior Data Engineer San Diego,CA Role Description: Data Analyst Strong SQL, statistics and Python knowledge - Experience analyzing large datasets - Experience with statistical decision making systems a big plus Competencies: Informatica Powercentre, Digital : Python Web Frameworks, Digital : Python for Data Science, ORACLE SQL Diverse Lynx LLC is an...

  • Senior Program Analyst

    2 weeks ago

    San Diego, United States Kros-Wise Full time

    Job DescriptionJob DescriptionMust have a secret clearance Senior Program Analyst Job DescriptionProvide program support to the Director, Deputy Director and Chief Technology Officer of the Platform Application Services Portfolio of PEO DigitalRelease Train Engineer for Platform Application ServicesLead Agile Project Management Office (APMO)Maintain a...

  • Fsr Analyst

    5 days ago

    San Diego, United States DCI Solutions Full time

    DCI Job Requirement for: **FSR Analyst** Location: Honolulu, Hawaii Serve as an FSR Analyst Assist implementation teams to support and strengthen partnerships with current and prospective user bases Work with analysts to discover use cases, train and mentor users, and troubleshoot technical issues Help facilitate collaboration across a global enterprise...

  • Fsr Analyst

    5 days ago

    San Diego, United States DCI Solutions Full time

    DCI Job Requirement for: **FSR Analyst** Location: South Korea (90 Days On/90 Days Off Rotations) Serve as an FSR Analyst Assist implementation teams to support and strengthen partnerships with current and prospective user bases Work with analysts to discover use cases, train and mentor users, and troubleshoot technical issues Help facilitate...

  • Programmer Analyst|1911 Programmer Analyst|1911

    9 hours ago

    San Diego, United States ACL Digital Full time

    Job Description: Top 5 Required Skills1. AWS2. Data Engineering3. SQL4. Python5. Informatica Technologies (specific tools and/or programs you would want to see on their resumes)• AWS, Redshift, Apache Airflow, Glue, Python, Informatica, Snowflake, IICS, ERP, Salesforce Keywords (specific words, projects, programs you would want to see on their resumes)•...

  • Staff Solution Architect

    Found in: Resume Library US A2 - 2 weeks ago

    San Diego, California, United States ServiceNow Full time

    Job Description The Digital Customer Experience (DCX) team creates consumer-grade digital experiences and products that help our customers and partners be successful and realize the value of their ServiceNow investment. Leveraging the latest technologies, and built on ServiceNow’s intelligent platform, we deliver a seamless, personalized experience at...

  • Account Manager

    4 days ago

    San Diego, United States STN Digital Full time

    Job DescriptionJob DescriptionDescription:*This position is handled directly by STN Digital’s Hiring Team who will always e-mail from an official @stn.digital e-mail address. STN Recruiters will be in touch if they decide to continue with your application and will NEVER ask you upfront to send personal information or payment.*STN is looking to hire an...

  • Senior Product Manager

    Found in: Jooble US O C2 - 5 days ago

    San Diego, CA, United States Intuit Inc. Full time

    As a Senior Product Manager for AI-powered help for TurboTax, you will be responsible for creating innovative solutions that will revolutionize the way people access help and guidance for business and personal taxes. Your role will focus on delivering expertise to customers and experts, while also enabling the creators to develop these experiences. You will...

  • *HYBRID* Network Vulnerability Analyst with Security Clearance

    Found in: Dice One Red US C2 - 7 days ago

    san diego california, United States Zachary Piper Solutions, LLC Full time

    Zachary Piper Solutions is seeking a Network Vulnerability Analyst for a position supporting a government contracting firm. The Network Vulnerability Analyst will be required to work on-site one day per week in Point Loma San Diego, CA. Theanalyst will identify, assess, and mitigate security vulnerabilities in network systems through scanning, testing, and...

  • Web and Digital Interface Designer II with Security Clearance

    Found in: Dice One Red US C2 - 2 weeks ago

    San Diego, United States ODME Solutions, LLC Full time

    Location: San Diego, CA Work Status: Full-time Clearance: Secret Requisition: CU-WDID-001 Position Description The Wed and Digital Interface Designer II will work on a multi-disciplinary team and provide hands-on technical support the development and maintenance of Internet and intranet hosted websites and digital user interfaces. Because this role may...

  • Senior Product Manager

    Found in: Jooble US O C2 - 2 weeks ago

    San Diego, CA, United States Intuit Inc. Full time

    As a Senior Product Manager for AI-powered help for TurboTax, you will be responsible for creating innovative solutions that will revolutionize the way people access help and guidance for business and personal taxes. Your role will focus on delivering expertise to customers and experts, while also enabling the creators that develop these experiences. You...

  • Senior Product Manager

    Found in: Jooble US O C2 - 2 weeks ago

    San Diego, CA, United States Intuit Inc. Full time

    As a Senior Product Manager for AI-powered help for TurboTax, you will be responsible for creating innovative solutions that will revolutionize the way people access help and guidance for business and personal taxes. Your role will focus on delivering expertise to customers and experts, while also enabling the creators that develop these experiences. You...

  • Staff Engineer, Digital Design

    2 weeks ago

    San Diego, United States INNOPHASE Full time

    As a Staff Engineer, Digital Design, you will be working with a team of design engineers to develop novel 5G ORAN SoC products for connectivity and wireless communications. You will be contributing to micro-architecture and design of digital functional blocks based on product requirements. In addition to delivering high-quality digital solutions in the...