Information Technology Specialist Tier 1 and 2

3 weeks ago

Hagerstown, United States DYNAMARK MONITORING INC Full time

Dynamark Monitoring, Inc. is a local provider of nationwide, world-class security and fire monitoring, video security and managed access control. Our successful team members have an amazing customer-centric attitude, provide outstanding service and follow-through, are dependable and accountable, and are fully committed to the continued growth and success of our business. Our people save lives; we are proud of what we do; and we are rewarded for our accomplishments.

**Overview**:
This is a Monday-Friday 8am-5pm position, but after this person is well trained, they will be on call for true emergencies, as our Central Station (emergency dispatching call center) cannot be down.

**Duties and Responsibilities of IT Support Specialist**
- Respond to staff inquiries regarding computer hardware/software and phone operation to resolve problems promptly, efficiently, and accurately. Provide excellent customer service and follow-up communications.
- Diagnose, troubleshoot, and resolve hardware/software, phone, and other network and system problems, and replace defective components when necessary.
- Assist remote staff with issues that may be hardware-, software-, network-, internet
- or user-related. Train users to work remotely and teach best practices.
- Learn the front-end and back-end of our industry-specific software in order to gain the knowledge to provide support to staff.
- Perform hardware maintenance on PCs, laptops, and other equipment including upgrading as necessary.
- Complete Active Directory tasks such as resetting passwords and unlocking accounts.
- Set up equipment for new employees, performing or ensuring proper installation of cables, operating systems, and appropriate software, and ensuring appropriate peripherals have been procured and installed.
- Configure security settings and access permissions for groups or individuals.
- Help maintain and administer computer networks. Identify the causes of networking problems, using diagnostic testing software and equipment.
- Create and maintain detailed documentation and inventory of the IT/phone systems.
- Create and maintain maintenance schedules and documentation of IT processes.
- Keep current on IT developments, recommending upgrades in hardware/software systems and improvements in processes, as appropriate.
- Maintain a high degree of professionalism in actions, demeanor and dress.
- Maintain absolute confidentiality in all business matters.
- Perform other duties as required.

**Requirements**:

- Associate degree in a computer technology or related field and at least 2 years of deskside support or equivalent combination of education and experience preferred
- Some audio/video system experience preferred
- Advanced knowledge of Windows operating systems, database management systems, load balancing, system and network architecture and design, Office 365, and other office productivity software
- Ability to configure, install, troubleshoot, and maintain workstations, laptops, phones, tablets, and peripherals
- Experience troubleshooting network, software, printing problems
- Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs
- Customer Service Experience a must
- Organized and able to multitask, strong written and verbal communication skills, great attention to detail, work well without constant supervision, strong time-management and analytical skills, ability to constantly prioritize tasks, honest and professional
- Ability to alternate on-call for emergency technical support
- Ability to lift 50 lbs. unassisted and perform all physical tasks required of desk-side support

Excellent benefit package including Health, Dental, Vision, Life, STD, Supplemental benefits, 401(k) and PTO.

We are an Equal Opportunity Employer

  • Release of Information Specialist

    2 weeks ago

    Hagerstown, United States Meritus Medical Center Inc Full time

    **Release of Information Specialist** **Full-time, 80 hours bi-weekly, Monday-Friday 7:30 A.M. TO 4:00 P.M.** **100% onsite position** The Release of Information Specialist is responsible for controlling the release of protected medical information for patient medical records in accordance with regulatory requirements, hospital policies and procedures,...

  • Junior System Analyst

    2 months ago

    Hagerstown, United States West Virginia Employer Full time

    SUMMARY STATEMENT The Junior System Analyst remains current, recommends, and is responsible for all Information Systems programming and monitoring tools; trains Information Technology staff in use of tools, serves as database administrator; serves as integration specialist for incorporating acquired software into the Information System; maintains tool...

  • Junior System Analyst

    4 weeks ago

    Hagerstown, United States West Virginia Employer Full time

    SUMMARY STATEMENT The Junior System Analyst remains current, recommends, and is responsible for all Information Systems programming and monitoring tools; trains Information Technology staff in use of tools, serves as database administrator; serves as integration specialist for incorporating acquired software into the Information System; maintains tool...

  • Full Time

    3 weeks ago

    Hagerstown, United States Lowe's Full time

    **What You Will Do** All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Sales Specialist Appliances, this means: - Being friendly and professional, eager to understand the customer’s specific needs in order to pair the best products and service...

  • Assistant Health Information Coordinator

    3 weeks ago

    Hagerstown, United States Brook Lane Inc Full time

    **Assistant Health Information Coordinator** **32 hours per week** **M-Th 7:00 am - 3:00 pm & F 7:00 am - 2 pm** **Key Responsibilities**: - Responsible for all incoming record requests and release of medical records - Communicates with patients, guardians and requesting entities - Assists with maintaining medical records and destroying records as per...

  • IT Support Specialist

    4 weeks ago

    Hagerstown, United States Schurz Communications Foundation, Inc. Full time

    ** IT Support Specialist** **Job Category****:** IT **Requisition Number****:** ITSUP001469 Showing 1 location **Job Details** **Description** Antietam Broadband is looking for an energetic person who is willing to work hard and grow with our company. Our IT Support Specialists are responsible for maintaining IT infrastructure, local and wide area networks,...

  • Paraprofessional Student Intervention Specialist e

    2 weeks ago

    Hagerstown, United States Washington County Public Schools Full time

    JobID: 11956 **Position Type**: Paraprofessional/Student Intervention Specialist**Date Posted**: 6/14/2024**Location**: E. Russell Hicks Middle School**Closing Date**: 06/24/2024Paraprofessional Student Intervention Specialist (2 positions) E Russell Hicks Middle School Grade 8 of the ESP Salary Scale 7 Hours/Day, 10-Month Work Year Minimum...

  • Assistant Health Information Coordinator

    3 weeks ago

    Hagerstown, United States Brook Lane Inc Full time

    Job DescriptionJob DescriptionAssistant Health Information Coordinator32 hours per week M-Th 7:00 am - 3:00 pm & F 7:00 am - 2 pm Key Responsibilities:Responsible for all incoming record requests and release of medical recordsCommunicates with patients, guardians and requesting entitiesAssists with maintaining medical records and destroying records as per...

  • Assistant Health Information Coordinator

    2 weeks ago

    Hagerstown, United States Brook Lane Inc Full time

    Job DescriptionJob DescriptionAssistant Health Information Coordinator32 hours per week M-Th 7:00 am - 3:00 pm & F 7:00 am - 2 pm Key Responsibilities:Responsible for all incoming record requests and release of medical recordsCommunicates with patients, guardians and requesting entitiesAssists with maintaining medical records and destroying records as per...

  • Junior System Analyst

    3 weeks ago

    Hagerstown, United States InsideHigherEd Full time

    SUMMARY STATEMENTThe Junior System Analyst remains current, recommends, and is responsible for all Information Systems programming and monitoring tools; trains Information Technology staff in use of tools, serves as database administrator; serves as integration specialist for incorporating acquired software into the Information System; maintains tool library...

  • Junior System Analyst

    2 months ago

    Hagerstown, United States InsideHigherEd Full time

    SUMMARY STATEMENTThe Junior System Analyst remains current, recommends, and is responsible for all Information Systems programming and monitoring tools; trains Information Technology staff in use of tools, serves as database administrator; serves as integration specialist for incorporating acquired software into the Information System; maintains tool library...

  • Manifest Specialist

    2 weeks ago

    Hagerstown, United States DCM Inc Full time

    **The working hours of this position are M-F- 7:00am-3:30pm** DCM, Inc. is a fast-growing, high-quality medical and recreational cannabis manufacturer seeking motivated and accountable individuals to join our team! Our mission is to grow more than the world's best Cannabis. We're growing a better world. One that's more caring, compassionate, understanding,...

  • Customer Service Specialist

    1 week ago

    Hagerstown, United States Younger Auto Group Full time

    Welcome to Younger Auto Group! At our dealerships, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are of the highest quality and ideal for our customer's life needs. We are one of the premier auto groups in the area. From the moment you walk into our showroom, you'll know our commitment...

  • Logistics Specialist I

    1 week ago

    Hagerstown, United States Sierra Nevada Corporation Full time

    Are you known for your attention to detail and pride yourself in being a responsible professional? Come join us as a Logistics Specialist! As a Logistics Specialist I, you assist with the preparation of our logistics documentation for spares, tools, Logistics Specialist, Logistics, Specialist, Microsoft, Technology, Transportation, Security

  • Customer Service Specialist

    2 weeks ago

    Hagerstown, United States Younger Auto Group Full time

    Job DescriptionJob DescriptionWelcome to Younger Auto Group! At our dealerships, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are of the highest quality and ideal for our customer's life needs. We are one of the premier auto groups in the area. From the moment you walk into our...

  • Manifest Specialist

    7 days ago

    Hagerstown, United States DCM Services Full time

    The working hours of this position are M-F- 7:00am-3:30pm DCM, Inc. is a fast-growing, high-quality medical and recreational cannabis manufacturer seeking motivated and accountable individuals to join our team! Our mission is to grow more than the world's best Cannabis. We're growing a better world. One that's more caring, compassionate, understanding, and...

  • Manifest Specialist

    5 days ago

    Hagerstown, United States DCM Inc Full time

    The working hours of this position are M-F- 7:00am-3:30pmDCM, Inc. is a fast-growing, high-quality medical and recreational cannabis manufacturer seeking motivated and accountable individuals to join our team! Our mission is to grow more than the world's best Cannabis. We're growing a better world. One that's more caring, compassionate, understanding, and...

  • Program Specialist

    3 weeks ago

    Hagerstown, United States Unified Community Connection, Inc. Full time

    **Must be Covid-19 vaccinated to be considered for employment.** The Program Specialist is responsible for the growth, development, day-to-day management, and oversight of the assigned Residential location. This includes the supervision of direct support staff within the residential location and serving as a liaison with other programs and/or supporting...

  • Pest Control Specialist

    1 month ago

    Hagerstown, United States Rentokil Initial Full time

    **Pest Control Specialist** CAROUSEL_PARAGRAPH * Hagerstown, Maryland * Technical Services * 30033 Rentokil ** Share Job** ** Job Description** **Pest Control Specialist** **Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!** JC Ehrlich is a member of the Rentokil family of companies, the global leader in Pest Control across more than 80...

  • Pest Control Specialist

    3 weeks ago

    Hagerstown, United States Rentokil Initial Full time

    **Pest Control Specialist** CAROUSEL_PARAGRAPH * Hagerstown, Maryland * Technical Services * 30033 Rentokil ** Share Job** ** Job Description** **Pest Control Specialist** **Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!** JC Ehrlich is a member of the Rentokil family of companies, the global leader in Pest Control across more than 80...