Bilingual Collections Specialist
2 weeks ago
GENERAL DESCRIPTION: Responsible for telephone and field collections to ensure rental accounts are current, controlling and managing daily credit activities including in-home collections, skip tracing to locate customers and merchandise, recovery of merchandise and processing legal accounts when necessary.
ESSENTIAL FUNCTIONS: ▪ Follow all State and Federal collection laws.
▪ Must finish the Collections and other Training Modules within first 30 days.
▪ Organize and carry out all activities in the collection department.
▪ Meet or exceed company collection guidelines.
▪ Honestly and properly make a minimum number of calls to specified customers on a daily basis.
▪ Perform rental order verifications as requested by management.
▪ Partner with store sales staff on initial rental decisions.
▪ Properly receive payments and post amount paid to customer’s account.
▪ Effectively communicate with customers with past due accounts via telephone or written communication.
▪ Visit past due customers in-home as necessary to collect payment or recover merchandise.
▪ Follow supervisor’s instructions related to which customers to visit and what actions to take during the visit.
▪ Follow company’s plan for record keeping on all correspondence with customers and status of collection efforts.
▪ Establish and maintain relationships with area lienholders and law enforcement agencies.
▪ Negotiate return of store merchandise with lienholders.
▪ Perform skip traces as required. Must be perform properly and per process.
▪ Advise management on merchandise recovery and prosecution decisions.
▪ Prepare, request and track prosecution against customers and lienholders.
▪ Maintain vehicle mileage logs.
▪ Protect company assets and maintain company confidentiality.
▪ Maintain the highest level of compliance with all company policies, and procedures.
▪ Ability and willingness to drive out into the field and visit customers.
▪ Ability to work with minimum supervision.
▪ Ability to arrive at work at 8:00 a.m.
▪ Ability to work Saturdays and split days off until 7 p.m. or later.
▪ Must have reliable transportation in order to arrive on time and stay until needed.
Pay: $15.50 - $17.00 per hour
Expected hours: 40 per week
**Benefits**:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- Call center
- Office
**Experience**:
- Collections: 2 years (required)
- Customer service: 2 years (required)
**Language**:
- Spanish (required)
Ability to Relocate:
- Sanford, FL 32773: Relocate before starting work (required)
Work Location: In person
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