Customer Care Representative Ii

2 weeks ago

Roseville, United States New Home Co. Full time

New Home Co. is a new generation homebuilder focused on the design, construction and sale of innovative and consumer-driven homes in major metropolitan areas in Arizona, California, Colorado, Oregon, Texas, and Washington. NEW HOME was named 2019 Builder of the Year by Professional Builder and is a multi-year recipient of "The Eliant" for Best Overall Customer Experience in the multi-divisional builder segment.

At New Home Co., we believe that PEOPLE matter. The strength of our homes is built upon a foundation of focused, energized, visionary and dedicated team members. Our goal is to provide a workplace that supports you in doing the best work of your life.

Check out NWHM's 2023 Corporate Sustainability Report

**Position Job Title**: Customer Care Representative II

**FLSA Status**: Hourly Non
- Exempt

**Position Summary**

To ensure homeowner requests are answered quickly, thoroughly, and professionally.

**Job Duties**

**Homeowner Meetings**:

- Attend the pre-Construction meeting with Site Manager and homebuyer to shape expectations and explain the homebuilding process.
- Conduct the new home orientation to educate the buyer in the operation of appliances and other special features of their home as well as to shape expectations and explain Warranty and Maintenance procedures.
- 21 days after closing to discuss the Eliant survey and deliver the 30 day Service Request letter and form.
- 30 day assessment for warranty service.
- 30 day warranty sign-off.
- 5 months after closing to discuss Eliant survey and deliver 5 Month Service Request letter and form.
- 5 Month assessment for warranty service.
- 5 Month sign-off
- 10 Month walk through, assessment and sign-off.

**Customer Care Activities**:

- Complete all customer care service requests within fourteen days of assessment and obtain customer sign-off.
- Supervise all trade contractors completing customer care service requests to ensure that all issues are addressed and quality repairs are made as required.
- Maintain field files documenting all customer care activities.
- Provide weekly service status reports to the Vice President of Operations/Director of Customer Care
- Route copies of all back-up documentation to the appropriate parties.
- Approve all service-related invoices for payment.
- Identify recurring warranty items and work with construction team members and trade contractors to eliminate or minimize them.
- Provide an assessment of subcontractors and the quality of their work.
- Monitor and update department dashboard daily; ensuring assignments, tasks and requests are completed in a timely manner.
- Properly handle and store all homeowner documents according to NWHM SOP including warranty manuals, orientation documents and QA’s.

**General Duties**:

- Perform regular maintenance on inventory homes.
- Work with the project team to prepare model homes for grand openings.
- On a periodic basis, serve as the contact for weekend emergency service.
- Perform a Quality Assurance inspection 5 days prior to the New Home Orientation.
- Work closely with the Site Manager and Designer to prepare homes for the New Home Orientation.
- Prepare Homeowner Manuals for the New Home Orientation.
- Monitor customer survey results to determine possible areas for improvement.
- Provide input to the design team regarding potential maintenance issues involving specification and option selections for a given model complex or project.
- Make recommendations for improving the customer care/warranty process.
- Provide leadership to team members by modeling the company values, vision and operating principles.
- Ensure company procedures are adhered to for following up with homeowner calls, documented repair requests and communicating information to management in a timely manner.
- Must always maintain professionalism. Interact positively with homeowners, provide timely and professional response to inquiries.
- Work with department team of handling inquiries and warranty submissions at closed out communities.
- Ability to work with other departments to improve overall quality of homes through QA process.
- Perform all other duties as assigned.

**Managerial Responsibility**

Does this position supervise other employees? No

**Position Qualifications**

**Education**
- High School diploma

**Experience**
- A minimum of 5-7 years experience in customer service in the building industry is preferred.
- Possess superior customer relations skills.

**Skills**
- Good verbal and written communication skills.
- Legible penmanship.
- Ability to work independently and as part of a team.
- Maintain a valid state driver’s license.
- Maintain a professional appearance and a “can-do” attitude.

**Requirements**:

- Position requires driving as needed, frequency varies by location.
- Valid driver’s license required.
- This position often requires driving during the workday. As a contingency of employment, a background check, inclusive of an MVR, will be completed.

**B

  • Customer Care Representative

    7 days ago

    Roseville, United States Lennar Full time

    Pre-walk homesites to provide punchlist for construction to delivery of home to customer; provide quality control of finished product. Conduct homeowner walk-throughs, acquainting homeowner with operation of appliances, heating/cooling systems, maint Customer Care, Representative, Care Manager, Retail, Customer

  • Customer Care Representative

    1 week ago

    Roseville, United States Lennar Mortgage Full time

    It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Overview Welcome Home! Build your career with Lennar: As one of the nation’s largest builders, Lennar has built over one million new homes for families across America. Since 1954, our communities have...

  • Customer Care Representative

    4 days ago

    Roseville, United States Lennar Homes Full time

    It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Welcome Home! Build your career with Lennar: As one of the nation’s largest builders, Lennar has built over one million new homes for families across America. Since 1954, our communities have catered to...

  • Customer Relations Representative

    4 weeks ago

    Roseville, United States 3rd Degree Solutions Full time

    Job DescriptionJob Description3rd Degree Solutions is a fast-paced customer acquisition company dedicated to helping our clients expand their customer base and drive growth. We specialize in innovative outreach strategies and solutions to connect brands with potential customers. As a Customer Relations Representative, you will play a crucial role in building...

  • Customer Service Representative

    3 weeks ago

    Roseville, United States Fun Factory Full time

    **Location: Westfield Galleria at Roseville** **Avaiable to work nights, weekends and holidays** **Previsous cashier and customer service a plus** **Enjoy working with the puble, have a friendly, positive attitude and dependable, come join our team!** **Immediate Hire** **Fun Factory, Inc.** is looking for experienced Customer Service Representatives to...

  • Customer Service Representative

    1 week ago

    Roseville, United States U-Haul Full time

    Location: 31540 Gratiot Ave, Roseville, Michigan 48066 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    1 month ago

    Roseville, United States Clementine Answers Full time

    Job DescriptionJob DescriptionImmediately hiring Part Time Customer Service Representatives!Through our dedicated Customer Service Representatives at Clementine, we deliver critical services and create exceptional outcomes for our clients and the many people who count on them. Do you love helping people? You have the opportunity to make a difference and be...

  • Client Care Representative

    3 days ago

    Roseville, United States Mister Sparky ofRoseville and Rocklin, CA Full time

    Job DescriptionJob DescriptionBenefits:Opportunity for advancement Join Our Team of Professional ElectriciansDo you value professionalism and punctuality? Do you want to work with the best pros in the electrical industry? Then you could be a candidate for Mister Sparky. If you value a rewarding career and would like your customers to be genuinely satisfied,...

  • Client Care Representative

    3 days ago

    Roseville, United States Mister Sparky Full time

    Client Care Representative Part Time • Roseville Benefits: Opportunity for advancement Join Our Team of Professional Electricians Do you value professionalism and punctuality? Do you want to work with the best pros in the electrical industry? Then you could be a candidate for Mister Sparky. If you value a rewarding career and would like your customers...

  • Customer Service Representative

    3 weeks ago

    Roseville, United States Human Bees Full time

    Job DescriptionJob DescriptionJob Summary:We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling inquiries, resolving issues, and promoting products or services to customers.Duties:- Answer incoming customer calls, emails, and chats promptly and...

  • Executive Assistant II

    4 weeks ago

    Roseville, United States Crossroads Diversified Services Full time

    Pay Rate $70,000 to $80,000 per year Telecommute Status Onsite Announcement PRIDE Industries is a fast-paced company with a mission: To Create Jobs for People with Disabilities while providing high quality, value-added solutions to our nationwide customers. We are currently recruiting to fill the following position: Job Description PRIDE...

  • Insurance Customer Service Representative

    3 weeks ago

    Roseville, United States Propel Personnel Full time

    Job DescriptionJob DescriptionInsurance Customer Service Representative - RemoteJob OverviewWe are seeking a dedicated Remote Customer Service Representative to join one of the nation’s leading Fortune 100 Insurance Companies. As the first point of contact for clients, you will play a crucial role in providing exceptional service and support to...

  • TSA Customer Service Representative

    3 weeks ago

    Roseville, United States Staples Full time

    **TSA Customer Service Representative** **Function: Retail Locations** **Address: 6770 Stanford Ranch Road** **City / State: Roseville, CA US** **Date Posted: February 2, 2022** **Type: Full-time** **Permanent / Contract: Regular** **Job Number: 1199963** Staples Connect focuses on our customer and our community, while empowering you to learn, grow and...

  • Product Manager I or II

    5 days ago

    Roseville, United States Tri Counties Bank Full time

    Come join a company you can be proud to represent. The hiring range for this opportunity is $35.00 to $50.00 per hour for a Product Manager I and $89,000 to $140,000 annually for a Product Manager II. Both positions include incentive opportunities, creating a competitive total compensation package based on our pay scale, and may be modified by location and...

  • Customer Care Advisor

    2 weeks ago

    Roseville, United States GoodLeap, LLC Full time

    ** Customer Care Advisor** Begin a Career with GoodLeap-Little to No Experience Needed Roseville, California **Description** **Position Summary:** The Customer Care Advisor provides professional, quality, and "best in class" service to our customers at a variety of touch points during our customers journey with us. This position involves activities that...

  • Customer Service Representative

    1 week ago

    Roseville, United States Community Choice Financial Family of Brands Full time

    Job DescriptionOverview: At California Check Cashing Stores, we’re more than a financial service provider; we’re a trusted ally for hard-working customers who are seeking quick and reliable financial solutions. As a Customer Service Representative, you’ll play a pivotal role in our fast-paced environment by building connections with our diverse...

  • Customer Service Representative Fueler/Washer

    6 days ago

    Roseville, United States Fleet Jobs Full time

    2460 County Rd C West Roseville, MN 55113 What's the Job? Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you'll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penske-the person greeting our...

  • Csr - Customer Service Representative - Wednesday

    3 weeks ago

    Roseville, United States Maverick Electrical Services Full time

    **Responsibilities** - Answers/ schedules incoming calls and appointments - Manages outbound calls to existing client base - Build sustainable relationships and trust with customers through open and interactive communication - Handle customer complaints, provide appropriate solutions and alternatives - Keep records of customer interactions, process customer...

  • Customer Service Representative

    1 week ago

    Roseville, United States Community Choice Financial Family of Brands Full time

    Overview: At California Check Cashing Stores, we’re more than a financial service provider; we’re a trusted ally for hard-working customers who are seeking quick and reliable financial solutions. As a Customer Service Representative, you’ll play a pivotal role in our fast-paced environment by building connections with our diverse customer base,...

  • Customer Service Representative/inside Sales

    3 weeks ago

    Roseville, United States Celebrations! Party Rentals and Tents Full time

    **INSIDE SALES/CUSTOMER SERVICE REPRESENTATIVE**: Celebrations! Party Rentals and Tents is one of the area's largest party rental companies currently looking for highly motivated individuals to join our team of professionals. All positions present an opportunity for growth and development with the ability to turn your job into a career. **Job duties**: -...