Customer Experience and Sales Specialist

3 weeks ago


San Diego, United States Taoglas Full time

**Main Purpose**:
**Responsibilities**:
Reasonable accommodations may be made to enable individuals with disabilities to perform
the essential functions.
- Professionally handle incoming requests from customers and ensure that issues are resolved both promptly, thoroughly, and according to procedure.
- Accurately enter data for quotations, sales orders, opportunities etc
- Thoroughly and efficiently gather customer information, access, and fulfil customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions/activities.
- Provide quality service and support in a variety of areas including, but not limited to placing orders, ETDs/Lead times and product and services.
- Troubleshoot customer issues over the phone and electronic methods.
- Handle issues in the best interest of both customer and company.
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.

**Knowledge and Experience**:
**Qualifications/Skills**:

- High School Diploma or equivalent education and/or experience.
- Minimum 1 year of customer service and/or sales experience.
- SAP Business 1 experience is preferred.

**Competencies**
- Business Acumen
- Problem Solving / Analysis
- Integrity
- Communication Proficiency
- Customer / Client Focus
- Ethical Conduct
- Flexibility
- Initiative
- Time Management
- Collaboration Skills
- Technical Capacity

**Salary Range**:
$23 per hour

**About us**:
At Taoglas we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company’s growth. We are hiring the best people and helping them grow both professionally and personally, to ensure a bright future.

**About us**
We tackle real-world engineering challenges faced during the development of complex RF and wireless systems. Our antennas, advanced IoT components, and custom design services are the building blocks you need to bring connectivity solutions to market on time, the first time.

Since our foundation in 2004, we have grown from our heritage in antennas to having engineering resources, state-of-the-art test chambers, and pre-certification centers around the world. Our global team works obsessively to deliver an uninterrupted supply chain for rapid local delivery and seamless support internationally.
Our commitment to continuous innovation, proactive customer service, and quality you can trust builds partnerships that don’t end with a single IoT component. We engineer solutions that deliver long-term peace of mind to our customers and colleagues, creating time and space to work together to advance global connectivity.



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