Lead Patient Service Coord

2 weeks ago


Boston, United States Massachusetts General Hospital(MGH) Full time

**Lead Patient Service Coord**
- (3292160)

The Lead Patient Service Coordinator role in Neuropsychology Testing is a complex position requiring the ability to perform all scheduling functions, process referrals, and handle patient insurance issues in a high-volume outpatient psychiatry clinic. The Lead PSC will be responsible to assist with the orientation and training of new administrative staff and ensure current staff is apprised of all changes and updates to the practice. This position will report to the Neuropsychology Group Practice Administrator and will work in collaboration with the Practice Manager to oversee other Patient Service Coordinators in the group.
- Assist and oversee the orientation, training, and day to day oversight of PSC staff under the direction of the manager.
- Maintain current practices and procedures and communicate any changes to the staff.
- Maintain/edit staff Epic schedule templates
- Process new incoming referrals and maintain/monitor referral workqueues
- Fully meets all competencies of the PSC role (scheduling, patient check-in, fee collection, patient communication)
- Support departmental initiatives by becoming actively involved in projects
- Works with management to identify opportunities for workflow improvements
- Performs other related duties as required
- Knowledge of EPIC (specifically scheduling and referral workqueue workflows)
- Effective interpersonal and communications skills both verbal and written.
- Demonstrate ability to work independently, with limited supervision, resolve issues, be organized, attentive to detail and achieve outcomes within the team
- Computer skills for affective patient care and communication
- Effectively interacts with all levels of management
- Demonstrate an understanding of disaster protocols as outlined by MGH guidelines
- Maintains a high standard of professionalism always.

**EEO Statement**

**Primary Location** MA-Boston-MGH 1 Bowdoin

**Work Locations** MGH 1 Bowdoin 1 Bowdoin Square Boston 02114

**Job** Administrative Support

**Organization** Massachusetts General Hospital(MGH)

**Schedule** Full-time

**Standard Hours** 40

**Shift** Day Job

**Employee Status** Regular

**Recruiting Department** MGH Psychiatry

**Job Posting** May 29, 2024



  • Boston, United States Massachusetts General Hospital(MGH) Full time

    **Patient Services Coord. III** - (3292706) **_ Once fully trained, the schedule for this position will be 3 days remote, 2 days on site per week._** Under the general supervision of the Practice Manager, the Patient Service Coordinator III provides support within an Ambulatory Practice setting. Drawing on a broad understanding of Hospital practices and...


  • Boston, United States Massachusetts General Hospital(MGH) Full time

    **Patient Serv. Coord. III** - (3291053) - Under the general direction of the Senior Administrative Manager, the Patient Services Coordinator (PSC) III serves as the team lead and point person for day-to-day operations. The PSC III provides complex and comprehensive administrative support to health care providers in a high-volume ambulatory setting,...


  • Boston, United States Massachusetts General Hospital(MGH) Full time

    **Patient Services Coord. II** - (3288985) **_ - The Patient Services Coordinator II, under supervision of the Practice Manager, provides administrative support to health care providers in a high-volume ambulatory setting, functioning as the primary interface between the care team and the patients. The emphasis is placed on the ability to collaborate and...


  • Boston, United States Massachusetts General Hospital(MGH) Full time

    **Patient Services Coord. II** - (3287913) **_ GENERAL SUMMARY/ OVERVIEW STATEMENT:_** The Patient Services Coordinator II, under general supervision of the Administrative Manager provides administrative support to health care providers in a high-volume ambulatory setting, functioning as the primary interface between the patient and providers within an...


  • Boston, Massachusetts, United States Massachusetts General Hospital Full time

    Patient Services Coord. II (EP-Lab Description Under the general direction of the EP Lab's Resource Nurse(s), Nursing Director, and Administrative Manager, the Patient Service Coordinator II (PSC II) provides administrative and operational support to staff in a fast-paced, high-volume invasive cardiac electrophysiology (EP) lab. The PSC II is responsible...


  • Boston, United States Massachusetts General Hospital Full time

    Patient Services Coord. II/ Boston-(3291385) Description GENERAL SUMMARY/ OVERVIEW STATEMENT:  The Patient Services Coordinator II (PSC II,) under general supervision of the Operations Manager, provides administrative support to health care providers in a high-volume Gastroenterology ambulatory practice, functioning as the primary liaison between...


  • Boston, United States Massachusetts General Hospital(MGH) Full time

    **Patient Serv. Coord. III- Per Diem** - (3294031) GENERAL SUMMARY/ OVERVIEW STATEMENT: The Patient Services Coordinator II is an integral part of the MGH Substance Use Disorder Bridge Clinic, a transitional urgent care clinic for patients with addiction. The position requires a high degree of flexibility, independence, and willingness to participate in...


  • Boston, United States Massachusetts General Hospital(MGH) Full time

    **Patient Services Coord. II** - (3288204) Under the general direction of the Group Practice Manager, the Patient Services Coordinator (PSC) II provides administrative support to healthcare providers in a high-volume ambulatory setting, functioning as the primary interface between the patient and the providers. The PSC II is expected to effectively organize...


  • Boston, United States Massachusetts General Hospital(MGH) Full time

    **Patient Serv. Coord. III** - (3291147) The Patient Services Coordinator III, under general supervision, provides administrative support to health care providers within an ambulatory setting, and functions as a primary interface between the patient and the provider. Assists Senior Administrative Manager with the effective management of the practice’s...


  • Boston, United States Massachusetts General Hospital Full time

    Job Description - Patient Services Coord. III - Plastic Surgery (3285089) Patient Services Coord. III - Plastic Surgery - ( 3285089 ) Under the supervision of the Senior Administrative Manager, provides a broad level of administrative support to a physician, medical practice or clinic for patient care and administrative activities. Works independently to...


  • Boston, United States Massachusetts General Hospital Full time

    Job Description - Patient Services Coord. III - Plastic Surgery (3285089) Patient Services Coord. III - Plastic Surgery - ( 3285089 ) Under the supervision of the Senior Administrative Manager, provides a broad level of administrative support to a physician, medical practice or clinic for patient care and administrative activities. Works independently to...


  • Boston, United States Massachusetts General Hospital(MGH) Full time

    **Patient Services Coord. II/ Boston** - (3291387) **GENERAL SUMMARY/ OVERVIEW STATEMENT**: **The Patient Services Coordinator II (PSC II,) under general supervision of the Operations Manager, provides administrative support to health care providers in a high-volume Gastroenterology ambulatory practice, functioning as the primary liaison between the patient...


  • Boston, United States Massachusetts General Hospital Full time

    Job Description - Patient Service Coord III (3288648) Under general supervision and direction from the Administrative Director and the Operational Manager in the Department of Neurosurgery, the Patient Service Coordinator III will provide high-quality customer service for neurosurgical patients for the Chair of Neurosurgery.The PSC III will support all...


  • Boston, United States Massachusetts General Hospital(MGH) Full time

    **Patient Services Coord. II - Waltham Orthopaedics** - (3286528) **This position is located in Waltham, MA** GENERAL SUMMARY/ OVERVIEW STATEMENT: Under general supervision, the Patient Services Coordinator (PSC) I will be responsible for administrative tasks to support patient care in a fast-paced outpatient clinic. This is an excellent position for...


  • Boston, United States Massachusetts General Hospital(MGH) Full time

    **Patient Services Coord. II- Part-Time Weekend** - (3294737) The Patient Services Coordinator II Part-time, on-site every weekend 7 am to 5:00 pm (20 hrs) Mandatory Epic Training during the week (Onsite Monday-Friday) Under the general supervision of the Operations Manager and Manager of the Scheduling Service Center, provides administrative support to...


  • Boston, United States Massachusetts General Hospital(MGH) Full time

    **Patient Services Coord. II- REI/ IVF 20hrs** - (3286798) **_ GENERAL SUMMARY/ OVERVIEW STATEMENT:_** The Patient Services Coordinator II, under general supervision, provides administrative support to health care providers in a high-volume ambulatory setting, functioning as the primary interface between the patient and the providers. The emphasis is...


  • Boston, United States Massachusetts General Hospital(MGH) Full time

    **Patient Serv. Coord. III** - (3286840) GENERAL SUMMARY/ OVERVIEW STATEMENT: Under direct supervision of the Administrative Manager of IR, the individual will be responsible for coordinating care as directed by the IR service. Drawing on a broad understanding of hospital practices and policies and displaying a high degree of initiative and independent...


  • Boston, United States Massachusetts General Hospital Full time

    Job Description - Patient Services Coord. II (EP-Lab) (3290067) Under the general direction of the EP Lab’s Resource Nurse(s), Nursing Director, and Administrative Manager, the Patient Service Coordinator II (PSC II) provides administrative and operational support to staff in a fast-paced, high-volume invasive cardiac electrophysiology (EP) lab. The PSC II...


  • Boston, United States Massachusetts General Hospital(MGH) Full time

    **Patient Serv. Coord. III** - (3293391) The FLOAT Patient Services Coordinator III (PSC III), under general supervision, provides administrative support to healthcare providers in a high-volume ambulatory practice setting. The PSC III works with Vascular Surgeons to provide the necessary support for their practices. Primary responsibilities include working...


  • Boston, United States Mass General Brigham Full time

    Patient Services Coord. III - Plastic Surgery-(3285089) Description GENERAL SUMMARY/ OVERVIEW STATEMENT : Under the supervision of the Senior Administrative Manager, provides a broad level of administrative support to a physician, medical practice or clinic for patient care and administrative activities. Works independently to execute job...