Dtc Sales Specialist Titleist

3 weeks ago

Carlsbad, United States Acushnet Company Full time

**WE ARE A PRODUCT COMPANY.**

**WE ARE A PROCESS COMPANY.**

**ABOVE ALL, WE ARE A PEOPLE COMPANY.**

The history of the Acushnet Company is tightly woven into the fabric of golf. From the start, we’ve been committed to enriching the experience of dedicated golfers through superior product performance, technological innovation, unmatched quality, and exceptional service. We are more than a collection of leading golf brands and products. We are a team united in our passion for the game. We are bridge builders who embrace our responsibility to leave our brands, businesses, communities, and the game of golf in a better position than when we started.

Together we live by the credo, **“Autograph your work with excellence.” **We earn our position as unrivaled leaders in every category in which we compete, striving for excellence in all that we do - from the performance and consistency of our products to our engagement with golfers and trade partners, to our commitment to creating a workplace built on diversity, inclusion, belonging and respect.

**Job Title**:DTC Consumer Sales Specialist

**Salary Range: $55,000 - $68,000/annual; plus bonus eligibility**

**Position Summary**:
**Qualifications/Required Experience**:

- BS or BA Degree is required, or equivalent work experience.
- 2+ years experience in sales, customer service, or golf industry.
- In depth Titleist systems knowledge, proficiency with Microsoft Word, Excel, etc. and completion of Titleist University, with a strong understanding of the club fitting sections, is important.
- Ability to work in office and sit for extended periods of time.
- Must be a skilled communicator able to provide clear information about orders, along with concise product information, to golfers who look to Titleist as the most trusted brand in golf.
- Must have a high level of expertise, proficiency and aptitude with technology including but not limited to Titleist Order Management Systems and Microsoft Office.
- Must have the ability to use our Chat functionality to deliver exceptional consumer experiences.

**Key Responsibilities**:
Order Experience Management: Represent the brand in a best-in-class manner with dedicated golfers by providing information on DTC order status, making suggestions where appropriate to expedite orders and professionally administer all aspects of the golfer journey with Titleist to build brand equity. Finding positive outcomes in long lead time situations to maintain sales and build brand equity is fundamental to success in this position.

Sure Fit Hub Pro Global Expertise: Manage the post-Fitting Event consumer purchase process to make sure that any issues are resolved quickly and positively. When priority fitting events are identified, this team will collaborate with our Order Management team to make sure these orders are processed as quickly and efficiently as possible, so we exceed golfer expectations.

Promo Order Management: Monitor Clubs eCommerce Promo Orders to ensure that purchases are within program parameters. Work with TREPS and other teammates as appropriate to alter or cancel orders that violate program rules to protect the business.

**How To Apply**:
LI-TK1

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