Product Owner- Voyager

3 weeks ago

Atlanta, United States Boston Consulting Group Full time

**WHAT YOU'LL DO**:
As the Product Owner for Voyager, you will sit at a critical epicenter for BCG’s generative AI transformation. Managing a product team of engineers, your role as PO is to create a product that enables knowledge discoverability and content synthesis via a simple and intuitive user interface. We aim to de-risk, future-proof, and make scalable BCG's generative AI stack, while ensuring reusability of our services across BCG. To achieve our transformation and enterprise scalability, we need to transform our products, experiences, processes, technology and how we operate. Delivering our clients unrivalled experience of exceptional service, value and flexibility is part of our DNA. We are looking for people who are passionate about generative AI and innovation and want to spread this approach within our teams and business processes.

To execute this transformation, we need Product Owners as leadership roles; someone who is customer-centric and enjoys working with teams to design and deliver exceptional products to customers, as well as taking end to end ownership of Squad goals, product roadmaps and assessing end value delivery. You will lead a Squad and work directly with its members to prioritize and manage what needs to be done and by when. Working with Squad members without line management authority over them will be key—you are a servant-leader and embody that in how you approach the work. You will coordinate closely with your Chapter Lead Product Owner to stay aligned on business goals defined by our Portfolio Lead and make sure your Squad is progressing and delivering against them. You will also represent the voice of the customer, whether internal or external, and make sure that Squad members understand their needs and preferences. To get this work done, you will own and prioritize the backlog of user stories that your Squad members will use to inform their work, and be responsible for supporting and motivating your squad members

Among your responsibilities, you will:
**Deliver business results and customer value**
- Ensure that the product is built in an incremental way, releasing new working features at the end of each sprint and creating value for the customer
- Track product performance and Recruiting function feedback to inform future work
- Deliver on specific and measurable OKRS and KPIs to be defined for your Squad
- Manage relevant product budget process and support the Portfolio Lead in engaging with the funding process

**Serve as the voice of customer or end-user**
- Translate the voice and needs of customer into user stories, engaging users, stakeholders and cross-functional product teams as needed
- Engage in continuous discovery (e.g., via surveys & interviews) to understand customer needs
- Leverage empirical and qualitative data to assess feature performance and inform prioritization
- Determine tradeoffs involving customer value, cost, and speed to execution
- Represent customer needs to ensure they are understood and integrated into the Squad’s work
- Proactively seek customer feedback to learn and better understand their needs and requirements
- Facilitate product demos to empower Squad members with real-time feedback from customers & stakeholders

**Oversee what is delivered by the Squad and when**
- Own upstream / downstream impact to other products to proactively manage dependencies, and prioritize most critical priorities
- Ensure that our products meet latest enterprise architecture requirements
- Seek the most cost-effective route to delivery, especially through PoCs for discovery
- Prioritize work through a well-organized backlog of user stories and clearly communicate what needs to be done and by when
- Define and clearly communicate acceptance criteria for output based on business & customer needs

**Support and enable the Squad to get its work done**
- Regularly engage with the Squad to offer feedback on work-in-progress and clarify requirements
- Engage with Chapter Leads regarding resourcing and functional expertise required in Squad
- Provide feedback as part of performance management of Squad members and other members of the Portfolio

**Set an overall vision to direct and inform the Squad’s work**
- Work closely with the Chapter Lead Product Owner and Portfolio Lead to understand and drive alignment on the Portfolio’s business strategy, goals, and objectives
- Translate Portfolio objectives and Knowledge functional input into a clear vision (e.g., via OKRs, KPIs, sprint goals) for your Squad to inform the creation and prioritization of the Squad's backlog of work
- Share information about the Squad’s output and priorities with other Product Owners to ensure alignment across the organization

**Enable the organization’s new way of working**
- Model behaviors to support the organization’s transformation to a new way of working
- Actively create and maintain a Squad culture based on the organization and Agile behaviors
- Provide informal

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