Branch Supervisor

**General Purpose**:
Supervise branch staff to create a welcoming environment and a memorable experience through each member interaction. Responsible for matching the credit union's products with the needs of members; takes a proactive approach in selling products that meet the member needs in an effort to meet sales goals. Also responsible for growing new and maintaining existing business in the branch.

**Essential Functions**:

- Assist with the management of daily operations of the branch and ensures that procedures are followed in alignment with credit union’s expectations.
- Assist in the development of a highly motivated team and results-oriented individuals through effective leadership practices.
- Help to ensure adequate staffing levels are in place to maintain efficient team performance.
- Conduct and document individual monthly coaching/mentoring sessions to develop cross selling skills and promote career development.
- Promote positive attitudes, cooperation, teamwork and desire to cross-sell credit union products and services.
- Support the direction and coordination of programs, projects, and activities in assigned branch.
- Monitor, maintain knowledge and ensure compliance for IRA’s, Loans, OFAC, deposit, products/services and policies.
- Oversee ATM, Shared Branch, and Branch Settlement.
- Able to open and close the branch, when needed.

**Other Duties**:

- Complete and submit weekly sales plans documenting weekly results to Market Manager and/or VP Service and Sales.
- Develop strategies to generate feedback on new ideas to improve service effectiveness of the branch on an ongoing basis.
- Responsible for proper and timely deposit of credit union funds.
- Assist with the management of the branch office with responsibility for its overall physical maintenance and security.
- Research and resolves member problems and complaints in a timely fashion.
- Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities.
- Network to improve the presence and reputation of the branch and company.
- Perform other duties as required.

**Job Requirements (Knowledge/Abilities)**:

- Dynamic personality with excellent written and verbal communication skills.
- Effective written and verbal communication skills
- Thorough knowledge of organization's policies/procedures and credit union's service philosophy.
- Thorough knowledge of credit union products and services.
- Thorough knowledge of credit union's in-house computer system.
- Thorough knowledge of credit union deposit and lending functions.
- Strong interpersonal and presentation skills.
- Demonstrated ability to provide courteous and professional service to members.
- Ability to assist with supervising, organizing, training and evaluating staff.
- Demonstrated sales ability and capacity to encourage sales functions through professional leadership skills.
- Thorough knowledge of safety and security procedures for false alarms, robberies, bomb threats and extortion.

**Job Requirements (Education/Experience)**:

- High School diploma or equivalent.
- Financial Service experience normally acquired through at least 5 years working in a lending/Customer Service capacity in a Financial Institution.

Some management experience preferred