Customer Service Representaive
4 weeks ago
**Overview**
The Customer Service Representative is responsible for providing exceptional customer service to our OEM and distributor clients. Position also serves as a liaison between Regional Sales Managers/Manufacturing Representatives, Manufacturing/Operations, Production Capacity Planning, Technical, Shipping and Fabrication Services.
**Responsibilities**:
- Fields incoming calls from existing and prospective customers
- Resolves matters concerning orders, returns, shipments and products in a professional manner
- Resolves customer problems promptly and accurately in a manner that will retain and promote customer loyalty
- Processes customer orders, credits, complaints, returns, inquiries
- Verifies information items, shipping methods and availability of products
- Establishes new business opportunities with potential customers through cold calling, telemarketing, provide leads, networking and customer referrals
- Promotes company products and services, including outsourcing of anodizing, paint, fabrication based upon an understanding and demonstrated competency of company capabilities and product knowledge
- Recognizes and responds to cross-sell opportunities and is able to successfully convert inquiries into orders
- Collaborates with department managers/representatives to help execute commercial, and key account strategies
- Uses market knowledge and sales skills to make pricing recommendations to management
- Performs other required tasks as assigned.
**Job Requirements**
- Bachelor’s degree preferred, or combination or education and experience
- Minimum of three years’ experience in sales or customer service role in manufacturing or similar environment
- Proficiency using Microsoft Suite
- Highly detail-oriented
- Knowledge of aluminum and/or metals industry a plus
- Strong analytical and problem-solving skills
- Strong organizational, verbal and written communication skills
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