Hotel Operations Manager
2 weeks ago
Job Overview:
**Responsibilities**:
- Oversee all aspects of Front Desk/Bistro and Housekeeping departments
- Manage and train staff to deliver exceptional customer service
- Monitor and maintain hotel facilities to ensure a safe and comfortable environment for guests
- Develop and maintain positive relationships with guests to enhance their overall experience
- Handle guest inquiries, concerns, and complaints in a professional manner
- Ensure compliance with health, safety, and licensing regulations
**Skills**:
- Proficient in guest relations and providing exceptional customer service
- Strong supervisory skills with the ability to lead and motivate a diverse team (3-5 years)
- Knowledge of hotel management systems and phone systems
- Experience in the hospitality industry, preferably in a hotel or resort setting
- Familiarity with human resources practices including hiring, training, and scheduling
- Ability to manage labor budgets and scheduling
- Excellent phone etiquette and communication skills
- Strong problem-solving abilities with a focus on delivering top-notch guest services
Pay: $24.00 per hour
**Benefits**:
- Employee discount
- Paid time off
Schedule:
- Day shift
- Evening shift
- Morning shift
**Experience**:
- Hotel: 1 year (required)
- Supervisory: 3 years (required)
Ability to Commute:
- Saratoga Springs, NY 12866 (preferred)
Work Location: In person
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