Front Desk Agent

4 weeks ago

Shelton, United States Residence Inn by Marriott Shelton CT Full time

Job Overview:
We are seeking a friendly and customer-oriented Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a positive experience during their stay. If you have a passion for hospitality and enjoy interacting with people, we would love to hear from you.

**Responsibilities**:

- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel amenities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and professionally
- Assist with reservations and manage room assignments
- Process payments and maintain accurate records
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as required

**Skills**:

- Excellent phone etiquette and communication skills
- Strong customer service skills with a focus on guest satisfaction
- Knowledge of hotel operations and procedures
- Ability to use phone systems, computers, and other office equipment effectively
- Multilingual abilities are a plus
- Attention to detail and ability to handle multiple tasks simultaneously
- Problem-solving skills to address guest concerns or issues promptly
- Flexibility to work various shifts including evenings, weekends, and holidays

**Requirements**:

- Previous experience in hospitality or guest services preferred
- Knowledge of hospitality management or hotel operations is an asset
- Strong interpersonal skills with the ability to build rapport with guests
- Professional appearance and demeanor
- Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
- Follow all cash handling and credit policies.
- Be aware of all rates, packages and special promotions as listed in the Red Book.
- Be familiar with all in-house groups.
- Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Be familiar with hospitality terminology.
- Have knowledge of emergency procedures and assist as needed.
- Handle check-ins and checkouts in a friendly, efficient and courteous manner.
- Use proper two-way radio etiquette at all times when communicating with other employees.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Be able to complete a bucket check, room rate verification report, and housekeeping report.
- Balance and prepare individual paperwork for closing of shift according to hotel standards.
- Maintain and market promotions and guest programs.
- Maintain a clean work area.
- Assist guests with safe deposit boxes.

Pay: $16.00 - $17.00 per hour

Work setting:

- In-person

**Experience**:

- Hotel experience: 1 year (preferred)

Ability to Commute:

- Shelton, CT 06484 (required)

Ability to Relocate:

- Shelton, CT 06484: Relocate before starting work (required)

Work Location: In person

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