Director of Hospitality

2 weeks ago

Lake Bluff, United States The Sheridan at Green Oaks Full time

**Company Description**
Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten and enrich the lives of those we serve with HEART; Hospitality, Excellence, Appreciation, Respect & Teamwork. In this role you will be responsible for promoting and creating a culture of hospitality. Reporting to the community's Executive Director, you will manage the community's first impressions and signature services, lead the development and training of staff to enhance the hospitality culture, assist in welcoming new residents and staff to the community, assist with resident programming, events, and special resident requests.
- Assist the community’s team members in the achievement of the community’s First Impression goals and help the community’s staff understand how their roles relate to the successful execution of the First Impression.
- Assist the community’s staff in understanding the most hospitable way to interact with anyone who enters the community, by developing the tools necessary for hospitable customer interaction.
- Adhere to one standard, every area be it the front of the house or back of the house should be held to the same level of scrutiny.
- Maintain an excellent level of hospitality/cleanliness in the Tour Path, by making sure the proper items, events, and interactions (i.e. flowers, photographs, cooking demonstrations, recognition of guest by name by staff) are in place at all times and all events (resident activities/major or minor building repairs) are coordinated appropriately.
- Deliver the Senior Lifestyle Corporation’s Signature Services and understand that it is a key component to the community’s image. These Signature Services help differentiate the community from its competitors by enhancing the community’s image and level of service.
- Play an integral role in the Employee On-Boarding process, by acting as a liaison between the Human Resources Department and the new hire, as well as helping reinforce the expectations/standards that are set for the on-boarding process.
- Work with the Dining Staff to support a polished hospitality approach to dining room service.
- Assist in the coordination and oversight during special community events. Let the Community’s residents, residents’ families, or out-side entity know that you are there to help fulfill any special request related to their dining experience.
- Ensure that every department is notified of all new move-ins to help coordinate new resident involvement in appropriate activities and meals.
- Support the Hospitality Training the community’s staff.
- Take a role in the development and operation of the Ambassador program at the community.

**Qualifications** Level of Formal Education**: Bachelor’s Degree and three plus years related experience and/or training; or equivalent combination of education and experience
**Area of Study**: Hospitality or related field
**Years of Experience**: 3+ years
**Type of Experience**: Hospitality related
**Skills and Abilities**:

- Ability to work as part of a team and handle multiple tasks safely and effectively.
- Excellent organization skills.

**Information Systems**: Microsoft office
**Personal Attributes**: Exceptional verbal and written communication skills
**Additional Information

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