Automotive Service Advisor
3 weeks ago
**WHO ARE WE LOOKING FOR?**
Individual that has prior automotive writer experience
Someone that specializes to help guests receive exceptional personalized customer service experience
Someone looking to expand their automotive skillset and would like to grow within the industry
**COMPANY OVERVIEW**:
**RESPONSIBILITIES**
Arranges prompt and accurate diagnosis of reported problem
Makes best-value repair recommendations based upon nature of the problem
Maintains documentation, including PO, invoices, work orders, reports, etc.
Enforces organizational safety standards
Promote a “white-glove” environment/experience to showcase the facility and company
The Service Advisor is the center of communication for service/repair activities and the liaison between customers and the technicians. Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery. He or she makes sure the customer knows what repairs are needed and what repairs and maintenance are recommended. No one wants to have to bring their car in, but our Advisors ensure the customer is satisfied that the vehicle will be repaired right the first time and in the shortest time possible.
**TO LEARN MORE ABOUT ROYAL AUTOMOTIVE GROUP**:
**Have Questions**: You can reach out to our Recruiting/Human Resources office: (520) 696-2800.
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Shift:
- 10 hour shift
**Education**:
- High school or equivalent (preferred)
**Experience**:
- Dealership: 2 years (required)
License/Certification:
- Driver's License (required)
Work Location: In person
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