Night Auditor

Position Summary**: To ensure a comfortable, caring and consistent stay by providing effective front desk service in accordance with brand standards.

The Part Time Night Auditor is primarily in charge of running reports, and balancing credit card transactions. The Auditor is also responsible for setting up the Be Our Guest Breakfast in the morning, stocking the Housekeeping closets and handling any leftover laundry. This is a part-time job scheduled to work Tuesday and Wednesday nights from 11:00 PM to 7:00 AM with the occasional opportunity for more hours in emergencies.

Essential Responsibilities**:

- Receives and processes incoming guests
- Ensure a delightful, seamless arrival and departure for our guests.
- Greets guest and processes hotel registration and other transactions
- Handles all guest compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction
- Works with other departments as appropriate to arrange for services requested by the guest
- Prepares end of shift summaries and communications for management and other shifts
- Encourages day to day up selling of guest accommodations and promotes hotel amenities, food & beverage outlets, hotel services and loyalty program
- Makes reservations in accordance with hotel’s yield management practices
- Processes customer credit at check-in in accordance with hotel policy and data privacy policy standards
- May be responsible for answering and fielding all calls to the hotel, both internal and external
- Obtains appropriate approvals and signatures for guest transactions
- Maintains confidentiality of guest information
- Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
- Provides genuine hospitality and teamwork on an ongoing basis
- Assumes the responsibility to notice when the guest is not satisfied and works to resolve
- Wash, dry and fold laundry during shifts.
- Stock all laundry closets to prepare for Housekeeping
- Start the complimentary Breakfast every morning
- Performs other duties required to provide the service brand behavior and genuine hospitality

Requirements**:

- Experience in Opera system preferential
- Strong verbal, written and interpersonal skills
- Works well independently or as part of a team
- Strong attention to detail
- Commitment to exceptional guest service
- Ability to maintain a positive and professional attitude when handling all situations
- Ability to work a flexible schedule including holidays, evenings and weekends
- Working knowledge of computer and math skills.
- Ability to stand, stoop or bend for entire shift
- Ability to lift up to 20 pounds

**Job Type**: Part-time**

Job Location: Freeport, IL**

Required education: High school or equivalent**

Required experience: Customer Service: 1 year**

**Job Type**: Part-time

**Salary**: $14.50 /hour

**Job Type**: Part-time

Pay: $15.00 per hour

Expected hours: 16 per week

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift
- Holidays
- Night shift

Work setting:

- In-person

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Hotel Experience: 1 year (preferred)
- Front Desk: 1 year (preferred)

Work Location: In person