Housing Search Specialist

3 weeks ago

Turners Falls, United States Franklin County Regional Housing & Redevelopment Authority Full time

**FRANKLIN COUNTY REGIONAL HOUSING &**

**REDEVELOPMENT AUTHORITY**
241 Millers Falls Road - Turners Falls, MA 01376

Telephone: (413) 863-9781 - Facsimile: (413) 863-9289

**Housing Search Specialist**

The Franklin County Regional Housing and Redevelopment Authority (HRA) serves the

housing and community development needs of the twenty-six towns of Franklin County,

Massachusetts. We work with residents to successfully access a wide variety of housing

administer grant funding for various infrastructure and community development projects.

**Position Overview**: HRA operates Franklin County’s Housing Consumer Education Center

(HCEC) and strives to help local residents find and retain decent, affordable housing. The

Housing Search Specialist assists low-income families and individuals to obtain housing by

working with landlords, service providers, case managers, and housing programs to ease

barriers to housing.

**Job Class**: Full-Time Regular (37.5 hours per week), Non-exempt

**Supervision Received**: The Housing Search Specialist works under the supervision of the

Director of the Housing Consumer Education Center.

**Supervision Given**: None

**Principal Duties**:

- Work with clients to determine appropriate housing possibilities and create an

individualized housing service plan including short and long-term goals associated

with stable, affordable housing. Work with clients to set priorities and take steps

toward reaching these goals.
- Coordinate services with service providers to arrange appointments with clients

and to gather documentation necessary to housing search process.
- Work with clients to identify possible barriers to obtaining housing. Discuss

criminal, credit, and eviction history. Review CORI and credit reports with all clients

willing to do so. Proactively plan strategies to appeal housing denials and present

mitigating factors.
- Facilitate housing search workshops as needed.
- Maintain communications with housing authorities, landlords, and private

management companies responsible for administering affordable housing options.
- Update Program Director on project status, updates, and concerns on weekly basis.

Rental Assistance - Housing Development - Housing Management - Community Development

Municipal Assistance - Rehab Financing - Housing Counseling and Education - Public Infrastructure

Equal Housing Opportunity
- Assist the HCEC Director with outreach and intake for housing assistance programs

targeting families who are homeless or at risk of homelessness and provide initial

information and referral services to households seeking services through the HCEC.
- Gather and enter data on applicants and program participants into established

databases. Maintain detailed case records that fully and accurately reflect

interactions with clients.
- Maintain understanding of current rules, regulations, and policies relating to

programs administered by the HCEC department and explain these rules to clients,

as necessary.

**General Responsibilities**:

- HRA is a public agency operating for the benefit of all citizens. Personnel shall

conduct themselves in a manner respectful of all clients and shall adhere to HRA's

mission and goals. Personnel shall act in such a way as to create a positive image of

the Agency.
- Personnel will act in a professional manner while relating to HRA staff, clients and

business contacts seeking to resolve differences or complaints through appropriate

agency procedures.
- All personnel are responsible for adherence to HRA personnel policies, including the

prevention of conflict of interest, misuse of funds, or abuse of trust and are

responsible for reporting known misconduct to an Executive officer.
- All personnel shall respect the legal and moral rights and privacy of confidential

information due to all clients and are responsible for upholding HRA's affirmative

action policies.

**Minimum Qualifications**:

- High school diploma or equivalent.
- Two years of demonstrated experience working in housing, counseling, or a related

field.
- Valid driver’s license and/or daily access to reliable transportation. This position

may require frequent travel across Franklin County and the North Quabbin, and

occasional travel elsewhere, for meetings and workshops.
- Spanish language or American Sign Language skills a plus.

**Additional Qualifications**:

- Ability to communicate clearly and succinctly in English, both verbally and in

writing.
- Experience successfully completing complex tasks with minimum supervision.

Ability to solve problems independently.
- Good professional judgement, as demonstrated by the ability to maintain

appropriate personal boundaries with clients and uphold confidentiality of client

information.
- Compassion and sensitivity to the special needs of persons with low income,

persons with disabilities, and senior citizens. Patience and ability to work with

people in crisis calmly.
- Ability to organize an

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