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Dental Patient Care Representative

1 month ago

Berwyn, United States Pcc Community Wellness Center Full time

**Department**:Dental Department

**Manager Title**:Dental Clinic Administrator

**FLSA Status**: Non-Exempt

**Job Summary**: Responsible for greeting and registering all incoming patients in clinic setting and via the telephone. Schedules patients, collects co-pays and monies charged for services rendered and handles all patient inquiries.

**Essential Duties and Responsibilities**:

- Greets patients, staff, vendors, and visitors.
- Registers all patients, in clinic setting, and via telephone.
- Obtains and records specific vital statistics and financial information in Dental Departments electronic medical records and billing system.
- Ensures all patient registration forms are copied into the EMR, which includes the patients name, date of birth, social security number, Public Aide numbers, policy and group numbers for commercial insurance and copies insurance card (front and back) & photo ID.
- Verifies patient demographic information and insurance billing method at each visit.
- Identifies patients who hold insurance that PCC does accept or are uninsured, referring appropriate patients to the financial counselor as necessary
- Places correct registration forms/consent in appropriate provider bin after registration has been completed.
- Answers the telephone directing calls to appropriate areas or takes messages and relays them to the appropriate staff member as necessary.
- Confirms patient appointments for the following day.
- Maintains provider appointment scheduling system including any cancellations and rescheduling that should occur, as directed by team lead, or clinic administrator.
- Processes all releases for medical/dental information ensuring appropriate consents are completed, adhering to PCCs HIPAA and privacy guidelines.
- Maintains transaction receipts for all monies generated by clinic and provider.
- Distributes and collects surveys as directed.
- Maintains a neat and orderly work area.
- Performs other duties as assigned.

**Experience/Training**:

- High school diploma or equivalent is required
- 1-2 years of experience in** **electronic medical record, and billing system, in a dental office.
- Proficient in MS Office Business Applications to include: Outlook, PowerPoint, and Excel

**Physical Demands**:

- Must be able to remain in a stationary position 50% of the time.
- Must be able to move around the clinic site 50% of the time.
- Constantly operates a computer, computer printer, copy machine, and telephone.
- Occasionally positions self to maintain exertion of physical strength to move objects of 10 pounds from one level to another.
- Must be able to transport from one site to another.
- Must be able to cover other shifts as necessary.

**Other Skills**:

- Ability to read and write proficiently using the English language.
- Constantly communicates with other healthcare providers. Must be able to exchange accurate information in these situations.
- Follow-through, assume responsibility and use good judgment.
- Maintain professionalism under stressful situations.
- Self-motivated and directed with the ability to prioritize and work efficiently under pressure.
- Must be dependable, have good interpersonal skills and well organized
- Ability to multi-task and prioritize assignments and responsibilities
- Good interpersonal skills necessary to effectively interact with patients, families, physicians, and other health care providers.
- Ability to understand and follow verbal and written communication.
- Detail oriented with the ability to work with mínimal/no supervision.
- Willingness to be part of a team-unit and cooperate in the accomplishment of departmental goals and objectives.
- Effective and creative problem solving.

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