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Special Instructions for Applicants:
This position will work out of our UCLA Downtown location: UCLA Downtown, 433 S. Spring Street Los Angeles, CA 90013

Department Summary: Excelling in quality, innovation, and impact, UCLA Extension (UNEX) is one of the top providers of continuing and professional education in the United States, offering programs and classes to more than 50,000 students per year through approximately 4,500 classes and certificate programs to meet the professional development, continuing education, and personal enrichment needs of the full spectrum of traditional, nontraditional, domestic, international, professional, and continuing education students throughout and beyond Los Angeles.Access, Equity, Diversity, and Inclusion (AEDI) is one of UCLA Extension's guiding principles. We strive to extend access to UCLA, our programs, and services to underrepresented communities and populations, while serving as a model organization for AEDI in the field of continuing higher education. Committed to attracting and retaining diverse staff & instructors, UCLA Extension welcomes your experiences, perspectives, and unique identity. Position Summary:
Under the direction of the Assistant Dean for External Affairs, provide administrative, operational and support services for External Affairs, and provide direct administrative support for directors in External Affairs, and particularly those involving development and alumni. Duties include: interaction with university officials and departments at all levels, and with community representatives and other external client groups; organization of daily and long-range activities; processing of correspondence, including gift solicitations and campaigns; coordination of gifts and scholarships; maintenance and scheduling of calendars and internal communications channels; providing general office/administrative support to External Affairs; coordination of events and stewardship activities; and other duties as determined by the Assistant Dean. Duties are routinely assigned and evaluated.

The incumbent is expected to work independently on a variety of special projects assigned by the Assistant Dean and Directors. The person in this position will be responsible for providing outstanding customer service to both internal and external customers. The Assistant Dean and Directors will assign work and jointly prepare the annual review.

Salary & Compensation: *UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits. Qualifications:

- Ability to respond to conflict or problems in the workplace with equanimity as well as skilled in handling confidential matters with discretion, tact, and sensitivity - maintaining confidentiality when necessary. (required)
- Ability to maintain an open approach regarding performance feedback and guidance. (required)
- Ability and willingness to learn new skills and tasks. (required)
- Research, writing, editing, and proofreading skills sufficient to independently compose grammatically correct, concise, logical letters, memos, reports, proposals, social media posts, internal blog posts, photo captions, and forms. (required)
- Mathematical skills sufficient to process routine financial records and reimbursements. (required)
- Ability to independently organize workflow and complete assignments in order of priority, under conditions of fluctuating workload with frequent interruptions and distractions and assignments for multiple supervisors. (required)
- Ability to anticipate, identify and troubleshoot problems and recognize alternative actions. (required)
- Skilled in establishing and maintaining filing systems. (required)
- Ability to work as part of a team and coordinate program materials, route phone calls, relay information and assist with program implementation. (required)
- Posses skills in operating a computer using Microsoft Office including Word, Outlook, Access, Excel, and Internet Explorer as well as preferably working knowledge of Customer Relationship Management (CRM) and Prospect Management and Tracking Systems (PMATS). (required)
- Ability and willingness to provide excellent, consistent service to external and internal customers; respond to customer needs and expectations in a supportive and professional manner, with attention to promptness and a focus on solutions. (required)
- Working knowledge of university gift processing and policy procedures. (preferred)

Special Conditions of Employment:

- Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.
- Ability to work some evenings. (required)