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Prin Product Mgr
3 months ago
**Description**
**PRIMARY PURPOSE OF POSITION**
The Product Mgr (PM) is responsible for establishing the platform vision and strategy, objectives and key results, development and execution of the product roadmap and the prioritization of backlog items to both support and enhance the product, driving customer and business results and outcomes. The PM may be responsible for one or several concurrent high business value products, projects or assignments which can cross multiple functional business areas and Agile Delivery Teams. The PM will serve as a part of an Agile Delivery Team (ADT) to be jointly accountable for the successful capture of business value and execution of key strategic initiatives, enhancements, and ongoing support. At an organizational level, understanding business need and priority. This may require integration with activities outside of the direct scope of the Agile Delivery Team. At a strategic level, use experience and judgement skills to prioritize and design an approach which is suitable to achieve business goals and eliminate constraints. At a team level, communicate product roadmap & backlog priority and provide feedback for optimal team dynamics and performance. The PM is responsible for working in the agile development framework to deliver new features that support the iterative implementation of new and improved customer experiences, based on driving outcomes, at a program and utility-wide, scaled level. The role introduces capabilities that cross multiple business and technology teams, as well as various operating companies, assuring the solutions developed support the long-term vision of the customer journey / product roadmaps. As the principal liaison between business and technology groups, the role requires cross functional collaboration and understanding of both technical and business needs (including people and process) to support the implementation of key features.
**This role will be filled to support the Customer Flight Path, leading the execution and road mapping of key investments across all operating companies. The position will be focused on platform investments, which include key platforms such as Artificial Intelligence (AI), Customer Care, and Interactive Voice Response (IVR) systems.
**PRIMARY DUTIES AND ACCOUNTABILITIES**
- Partner with business sponsors, leaders, other PMs and deliver/develop product strategy, outcomes and roadmaps and is the sole person responsible for managing the Product Backlog. Prioritizes work according to business strategy, business impact and concrete results. Creates, inspires, and drives forward evolving product vision and measures impact to product/customer value continuously. (30%)
- Provide context to the Agile Delivery Team to help build solutions to meet current and future customer and business needs. Regularly review and report out on progress relative to business plans and business value in the context of the broader vision. Understand competing business and stakeholder expectations and prioritize accordingly. (30%)
- Review, approve and provide feedback on Agile Delivery Teamwork progress, stories, sprint planning and product deliverable(s). (15%)
- Help remove impediments for the Agile Delivery Team by supporting information gathering from relevant business stakeholders and bring issues that disrupt the team to the Scrum Master. (5%)
- Manages product budget, coordination of resources, and assists with identification of risks and issues. (5%)
**JOB SCOPE**
- Be a customer experience visionary, thoroughly understand and anticipate customer and business needs in order to develop engaging customer experiences.
- Responsibilities span the Exelon Utilities organization with a high-frequency of interaction.
- Responsible for defining business value and tracking to business goals.
- Responsible for the pursuit of maximizing value and return on investment for the Agile Delivery Teams as the primary representative of the business area(s)/product. Collaborates with technology teams to groom features. Supports development team throughout the product delivery lifecycle through clarification of business and customer needs.
- Create, own, vet, maintain, and socialize product roadmaps and features based on data-driven trends and competitive/industry insights to meet business goals and provide a world-class customer experience; prioritize features based on customer value proposition.
- Lead the definition of product requirements and minimum viable product using input from various sources including external sources such as digital trends, technology innovations, and customer research, as well as internal sources such as analytics and customer feedback.
- Position allows for a great deal of autonomy (planning, decision making, business prioritization), high visibility and exposure to leaders and Sr management across Exelon Utilities.
- Create and present executive product updates, including performance metrics and delivery status Support p
