Program Manager

3 weeks ago

Tucson, United States El Rio Community Health Center Full time

**Schedule**: Monday - Friday hours may vary

**Salary**:
$38.26 - $55.41 Hourly Depending on Qualifications

**JOB PURPOSE**: The Program Manager - Integrated Behavioral Health oversees a continuum of services delivered by Behavioral Health Professionals within El Rio’s primary care clinics and fully integrated health homes. These services include lifestyle medicine, health focused consultations, crisis management, and health home coordination/navigation. The key deliverables in this role are to promote quality patient and clinician experience, efficient access to care, maximum utilization of services, positive financial results, and quality health outcomes. To drive these results, the Program Manager - Integrated Behavioral Health will report to the Director of Integrated Behavioral Health Programs and work in close collaboration with key leaders in Behavioral Health, Medical, Nursing, Clinic operations, to facilitate effective teamwork across departments and disciplines essential for seamless, unduplicated services.

**Essential Job Functions**:

- Recruitment and retention of Behavioral Health Professionals to fill positions based upon organizational match/fit and striving to create a work environment that promotes a high degree of clinician satisfaction and quality clinical outcomes.
- Provides administrative oversight of behavioral health professionals who deliver health behavior consultation services to address physical health problems, chronic disease management and co-morbid behavioral health conditions thru brief health focused consultations, crisis triage.
- Accountable to positive financial results thru strategic planning to develop and maintain efficient access to BHPs for the maximum utilization of services within the behavioral health care continuum.
- Works in close collaboration with key leaders in Behavioral Health, Medical and Nursing to align services across the care continuum of health behavior consultation, crisis and triage, intake, psychiatry, and case management with the aim of efficient and appropriate access to care.
- Ensures timely communications to facilitate effective teamwork across departments and disciplines essential for seamless, unduplicated services between clinic staff.
- Promotes collaborative care approaches with Behavioral Health Medical Professionals and Primary Care Providers, at the direction of Medical Director for Psychiatry, to increase the capacity of treating mild mental health conditions in the primary care setting.
- Actively involved with various departments, committees, and workgroups to achieve key deliverables (e.g., financial and population health analytics) and support organization improvement (e.g., workplace violence, patient care review committee).
- Maintains close collaboration with medical leaders in Adult, Family Practice, OB/GYN, Midwifery, and Pediatrics, Nursing, and clinic operations through attending regular and targeted meetings to ensure there is active communication about services and strategic plans.
- Provides a range of services inclusive of primary care behavioral health, crisis management, and coordination of care to patients as part of the integrated health team.
- Provides focused quality clinical services as appropriate to model of care, clinic setting, and patient’s presenting health and behavioral concerns. Range of services may include:

- Consultation.
- Health Behavior Assessment and Intervention.
- Coordination of care related to life stressors, acute and/or chronic medical health conditions, acute and/or severe mental health conditions, substance use problems, motivational barriers to healthy lifestyle, and/or other identifiable behavioral health concerns.Provide bridge mental health services as needed for patients awaiting Specialty Behavioral Health services.
- Provides appropriate recommendations to medical providers, patients, and other members of the multidisciplinary team, as necessary.
- Assess patients mental/behavioral health related conditions utilizing DSM, PHQ-9, and other relevant screening tools and diagnostics for the purposes of consultation and treatment planning where and when appropriate to the model of care.
- Cultivates education and self-management skills to targeted populations with comorbid medical and mental health conditions, chronic medical disease, behavioral health concerns, and other health related conditions that impact biopsychosocial health and functioning.
- Promotes smooth interface between medicine and behavioral health care throughout the organization through collaborative relationship building, efficiency with patient flow and “warm hand-offs “, accessibility to medical providers, brief consultations with providers and staff, and adherence to scope of practice limitations given the population-based approach while providing expeditious feedback to referring medical providers.
- Provides on-site crisis assessment, triage and intervention while coordinating with community based

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