Reporting Firm Professional South Houston
1 month ago
**Medical Record Retrieval Billing Specialist** Ross Reporting Services, Inc. - South - Houston, TX
Ross Reporting Services, Inc. located near Ellington Field in SE Houston, Texas is seeking enthusiastic Medical Record Billing Specialists to join our team. As a Medical Record Retrieval Specialist, you are responsible for assisting clients and medical facilities to ensure customer satisfaction.
**Hours**: Monday - Friday (Full Time)
**Responsibilities**:
- Answer incoming calls
- Place outgoing phone calls to follow up and check status on current work orders
- Implement strong job skills to meet weekly goals
- Take ownership of client concerns and satisfaction
- Research and resolve client questions, inquiries, requests and problems in an accurate, timely and empathetic manner during telephone conversations
- Provide a high level of customer service in accordance with state policies and guidelines
- Stay informed about changes in policy, procedures and services in order to provide accurate information to customers
**Qualifications**:Must have a High School Diploma or Equivalent**
- Excellent verbal and written communication skills
- An effective team player with a strong work ethic
- Strong analytic and problem solving skills
- Ability to complete tasks in a fast paced environment
- Attention to detail
- Ability to prioritize work
- Knowledge and background in requesting documentation from medical facilities is preferred
**Benefits**:
- 401K Plan
- Paid Holidays
- Paid Sick Time
**Required experience**:
- Medical Records Retrieval
Pay: $15.00 - $17.00 per hour
Expected hours: 40 per week
**Benefits**:
- 401(k)
- 401(k) matching
- Life insurance
- Paid time off
Schedule:
- 8 hour shift
**Education**:
- High school or equivalent (required)
**Experience**:
- Administrative: 3 years (required)
- Reporting Firm: 3 years (preferred)
Work Location: In person
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