Program Manager of Quality Assurance

3 weeks ago

Silver Spring, United States Rock Creek Foundation Full time

**We are currently offering $1,000.00 sign on bonuses **Bonuses are payable in two installments** **($500.00 with first paycheck, and $500.00 after satisfactory completion of six-month probationary period).

**Who We Are**:
At Rock Creek Foundation, a subsidiary of The Sante Group, we believe that having a disability and/or a mental illness should not prevent anyone from having the opportunity to participate in everyday life. That’s why we have been pioneering the field of behavioral health services for the dually-diagnosed. We want to ensure that each person we serve can develop the skills they need to live as independently as possible, in their own communities, and is able to realize his or her potential in ways that they could not do so before. Our committed staff of direct support professionals help drive our mission.

**What We’re Looking For**:
Rock Creek Foundation is seeking a **Full-time** **Program Manager of Quality Assurancer **to join our team in Silver Spring, MD. The Program Manager of Quality Assurance is responsible for overseeing and ensuring the delivery of high-quality services and supports to individuals in all DDA funded programs.. This position will ensure department is maintaining compliance with regulatory standards as it relates to policies and procedures for reportable incidents; Person-Centered Planning, and supervision of Case Management Team, internal and external systems. The positions assures compliance with CARF, COMAR, State and Federal regulations, while supporting department teams in active participation in continuous quality improvement activities.

**What You’ll Get**:

- Salary: 50k
- Competitive benefits package including a 403(b) with company match.
- Opportunities for career growth, training and professional development, flexible work schedules and shifts
- Tuition assistance
- Company-wide wellness program
- Paid Maternity/Paternity leave
- The rare opportunity to make a difference in the very community that you call home
- We are leading providers in Behavioral and Mental Health
- Smart, passionate, and engaged coworkers

**What You’ll Do**:

- Oversees all Quality Assurance Measures at all licensed sites
- Write and submit incident reports for all departments to external agencies within 48hours of incident occurring.
- Completes all follow-up investigation reports within appropriate timeframe for all internal/external incidents per DDA Polices on Reportable Incidents
- Collect and submit monthly QA internal documentation
- Identify and coordinate behavioral services in conjunction with Case Manager and Person-Centered Plan, as needed
- Ensure behavioral data is entered in EMR and collected per behavioral plan requirements
- Assesses clients' social, emotional, financial, health, vocational, or other problems to develop rehabilitation treatment plan, or Individualized Plan goal for Person-Centered Plan
- Provide incident and behavioral documentation to Case Manager and PCP Team during annual meetings and/or upon request
- Oversite and coordination of Standing Committee
- Oversight of Person-Centered Plan and ensure implementation of the internal PCP process to avoid service authorization gaps
- Review iCM PCP Compliance Report weekly and follow-up on any PCP's that are out of compliance or off track
- Monitor service utilization and work collaboratively with stakeholders to resolve issues with under or over utilization
- Ensure that individuals supported, families and CCS's fully understand services provided by Company so that PCP reflects all needed services to maximize funding.
- Audit iCM on an ongoing (frequent) basis to ensure that, service notes, staff trainings and billing justification documentation is in place for services provided,
- Work closely with all departments in a positive manner to move PCPs forward in the process
- Maintain a good working relationship with external stakeholders, such as families, other community providers, DDA and CCS agencies to establish funding, goals and troubleshoot any issue with PCP's and/or LTSS.
- Conducts and manages LTSS/iCM documentation and systems training as needed or based on departmental needs and staff requirements
- Assists in annual QA Plan submissions
- Lead on responding to all Plans of Corrections for any deficiencies found during an audit or stakeholder investigation

**What We Require**:

- Must possess a valid driver’s license.(with no more than two points) and proof of current automobile insurance.
- Bachelor’s Degree in a human service or related field of study; OR Associates Degree and (1) year of experience providing support to adults with ID/DD and SPMI and (2) years of case management and/or coordination of care ; OR equivalent combination of education and experience
- Must be able to work with “high-risk” consumers who have mental illnesses as well as developmental and physical disabilities. We expect all staff to have a strong desire to provide excellent customer service; to c

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